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    Custom Builder Supply

    1.0 (3 reviews)
    Open • 7:00 am - 4:00 pm

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    Ace Hardware

    Ace Hardware

    (11 reviews)

    $$

    Worst customer service I have ever experienced. I took a snowblower in for repair on January 28th…read more I was told that it would take 3-4 weeks. It's now been over 11 weeks and I'm still waiting. They never bothered to inform me that they might be running behind. I could understand that. The only way I could secure the repair status was to physically go to the repair desk. Their first excuse was my snowblower work order was put behind generators that came in after my snowblower. The response I got was "well, it didn't snow"....Well I don't think we lost power. When I visited the store recently to check the status I was told that NOW, my snowblower repair is behind lawn mowers that came in weeks after my snowblower. Unbelievable. I guess if I wait long enough, my work order will be superseded by leaf blowers. Unacceptable customer service. If I could give them zero stars, I would.

    ACE hardware on John Tyler Highway is the most pleasant place to shop. As soon as you walk in you…read moreare greeted at least 2 times by someone who is eagerly willing to help you and answer any question you may have. When you are ready to check out there is a cashier named Ms Pat who may just actually be the happiest person on the planet. She is the epitome of kindness and graciousness. You would swear that have actually known her all your life. I HATE to physically shop, but I can go to this ACE everyday if I have to. Sorry Chic Fila there is one place that may have you beat in terms of customer service! (Ace on John Tyler in Williamsburg Virginia)

    Founders Village

    Founders Village

    (12 reviews)

    Founders Village Williamsburg is a mixed bag. Their walls are like paper; and all apartment doors…read moreslam unless you close them carefully, and that slamming shakes the entire row of apartments. So there are times when the walls are perpetually shaking from door slamming. I raised this with management but they just ignored it. On the positive side, it is nice to have a townhouse-style space and the units are reasonably nice. The complex is in a great location. Also positive is their current maintenance team which is responsive, capable, and friendly.

    I strongly encourage anyone considering Founders Village to tour before signing. Management felt…read morevery two-faced, presenting one thing but acting differently when issues came up. The units are very small with little closet space, thin walls, and tiny bedrooms you can hear everything. The extra fees are outrageous charging for non-valet trash, community electricity, and a monthly Conservice fee that added up quickly. There's also a constant feeling of being watched, and even my visitors felt uncomfortable coming over. I had issues with packages for my newborn being placed in the Luxer box, and after being told early on not to worry about adding him to the lease, I was later asked to provide identification for my infant, which made no sense. Belinda in particular has a very snarky, pushy tone and does not know how to speak to people respectfully. To top it off, when I tried to address concerns, the assistant property manager opened a call by asking if my email was written by AI, very rude and unprofessional. My rent was always paid on time and in full, yet the experience was stressful and disappointing. I wouldn't recommend, I regretted signing this lease with this company.

    Custom Builder Supply - buildingsupplies - Updated October 2026

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