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    Custom Awards & Engraving

    4.3 (11 reviews)
    Closed Closed
    Updated 2 months ago

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    Response time

    20 minutes

    Response rate

    100%

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    1 year ago

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    Jennifer M.

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    Photo of Cheri I.
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    11 months ago

    Great customer service, pricing, and turnaround time! We've been costumers for over a decade.

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    Jennifer M.

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    3 years ago

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    2 years ago

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    Jennifer M.

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    5 years ago

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    12 years ago

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    Review Highlights - Custom Awards & Engraving

    Jennifer expedited our last minute request with no hesitation and responded to all inquiries in a timely manner.

    Mentioned in 3 reviews

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    Coastal Embroidery

    Coastal Embroidery

    4.0
    (27 reviews)

    I ordered some custom embroidered shirts, a couple years back and went in recently to have two more…read moremade. I specifically said that I like the shirts that I have but they are too big and so I'd like to order them in the next size down. When I got the shirts, they were incredibly too small so I went back to return them. They had all the information for my previous order on record. Turns out the shirts that WERE ORDERED FOR ME were a different model than the shirt that I had ordered before and the new size was incredibly different. When I tried to return them, I was told they would only give me 50% off on another two shirts. WRONG, I went there with a specific need and problem and I wasn't the one who ordered them. That's not the way you handle a mistake made on your end. I've referred a lot of people there over the years as well and that won't happen again and I will never be back. It should've been handled the right way the first time. Customer embroidered shirts by the way aren't cheap!

    We had a great experience working with Lisa and her team on our company awards this year. Lisa…read morehandled everything with care from start to finish. She took the time to walk through the details with us, shared examples, and options based on our budget and the style we were looking for. The awards themselves were beautiful, and our team absolutely loved them when we presented them at our company event. As a small business ourselves, we truly value working with partners who communicate well, care about their clients, and stand behind their work. Lisa did exactly that. We're grateful for her support and absolutely plan to work with them again as our team and awards program continue to grow. Highly recommend and thank you again, Lisa! - Your neighbors at THE Water Heater Company

    Personalize It Etc

    Personalize It Etc

    2.1
    (7 reviews)

    A member of the Rose Park Neighborhood Watch and Council is retiring today after 18 years…read more I wanted to get him a personalized cup so I went to the mall. I ordered the cup and paid for it. Shortly after doing so, the owner started telling me that she couldn't do this or that for the cup. I wanted it with Spanish characters like this: ñ. I told her why didn't she tell me that before I paid. She responded with an attitude unbeknownst to me from an owner of a shop. I told her I was going to Macy's and that she should be more kind to her customers. She responded with "I haven't had my coffee." I then returned on my way out and she flagged me saying she needed my phone number. At this point I just said please "cancel the order." I handed her my debit card and I signed her copy of the receipt. She then said she needed my copy of the original receipt. I told her I would give it to her as soon as she gave me a copy of the credit receipt. This became a push and shove and ended with her scratching my hand. I called 911 and/or Ventura Police. I also reported to mall security. I am currently at the Ventura Police station waiting for someone to take my report. The scratch is almost nothing, but my fear that she might be sick or have a disease has me here. Also, she shouldn't be allowed to do something like this! The owner of this shop doesn't deserve my business nor anyone else's.

    When I first called this place a woman answered and just said hello. I asked are you the place in…read morethe mall that personalizes things. She replied, "There are two places in the mall" again I asked if she was one of them and she replied with the same statement as above. I hung up. The only reason I went back to her, in person, is the urgent need of a personalized shirt and auto decal for our new business. She, the owner, comes off with no drive to be in a business. The personalized tshirts were awful, uneven and so low it fell on your hip area. I even had to go to Target to get my own shirt which was no big deal. I returned the next day asking for them to do it over. I had to go buy yet another shirt and she did it for free. She was not understanding I needed the font huge so people could actually read it. I was so fed up I just took the shirt. The very next day as our owner wore the shirt, the vinyl was pealing off and it wasn't even 24 hours yet.. I would never recommend this company for anything.

    Custom Awards & Engraving - trophyshops - Updated August 2026

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