SUM Property Management has been great so far! Stacy and the team really help take care of…read moreeverything. I was a little worried at first about spending money on property management, but after how easy and smooth everything went, and how helpful and friendly the team is, I'm glad I found SUM Property Management and will definitely be using them for a good long while. Like mentioned above, they pretty much handle everything from collecting rent payments, coordinating repairs, and handling some utilities. Shout out specifically to Stacy for answering all my questions from the start, making my life easier, and being available via email and text. She's super patient and makes sure any issues or problems are dealt, chasing down answers when she's not sure about something. Truly appreciate the service she and the team provides. I highly recommend SUM Property Management if you're looking for someone to help you manage your rental property. They're especially good for first timers!

Horrible group of scammers that call themselves property managers. Scammed me out of $4k and…read moreexpected us to move into a rundown home that wasn't cleaned or maintenance. Stacy smiles in your face like she helping but behind the scenes she's a snake. Mendy is the worst. She coerced us into signing a lease with false promises. Beware when doing business with these people.

I had an awesome experience with Rosahura. She answered all my questions and was very knowledgable.read more

Edit to update and clarify a few things: You're right,…read moresaying 10x the amount is an exaggeration. It was probably 2x+ in most situations, but that is a large difference and my hope is that most people have a level of discernment when they read online reviews. For example, I got my 2 broken windows repairs for ~$275, while their quotes were in the ~$400 range for a singular window. Assuming $800 vs $300 - rounded up - is 2x more and that's without adding on the 10% fee for coordination. I had multiple experiences like that and it felt disappointing. I have felt like I've gotten much fairer vendor quotes from my new PM company by comparison even. Not only that, but it took 2-3+ weeks before they even had vendors out there to begin repairs. It took me checking in to find out nothing was being done in the time. Again, isn't that why you have PM company in place? To not have these long lags, especially given the rates you're paying? At least giving me an update so I don't find out based on my own outreach would have been preferred. I interviewed and have reviewed a few PM contract terms. None of them have a 10% coordination fee. None of them charge you to get out of the contract. None of them have fees for empty properties if you leave early. Since I had 2 units under their care, one of which was empty, if I wanted to leave the contract I'd owe them the PM fees and rent placement fees for the empty unit (50% of rent). It's rules like this that made me personally feel like a number. It felt like no one cared that I just lost $10k+ because of the poor tenant placement experience. "Where is the local aspect of going with a local company? I really need to be rung out for an extra $2k?" were the thoughts running through my mind. Maybe I could justify them charging their fees for the placed tenant, but to collect on an empty unit? Yea, that makes you feel like crap after a few bad interactions adding up before this. Regarding the 24 hour service. I can't speak for what happened that night on their end. What I can say is that I called their office number personally - the number on their website - and reached out to my contact (Rosahura) via email. I didn't expect an email response, but I was hoping someone would reach back out from their emergency team. My tenant claims they called multiple times as well, and I am inclined to believe this tenant, but who knows. Because of the urgency, I had to step in and did what I usually do...reach out to a random vendor on Yelp and hope for the best. Thankfully, I found a vendor who was able to help us and repair the water pipe within the following week. I also managed and found the vendor for my roof replacement, had it been my roof, which I paid about $17k for, that 10% fee could have been $1700! Rules like this makes me lean towards feeling that their company works better with the big dogs of the world, like HOAs where they have the funds to make big purchases and not bat an eye. I don't know how they think a small time landlord could pay something like that? Especially for a level of management that I can't see adding up to that amount, because I did it myself. It would be different if they were going on site to oversee the project, but from my understanding, those are just the coordinating fees from using a vendor of their recommendation period. To give them their flowers, they did do a good job of placing tenants in my unit, but the tenants never stayed. So every year I had to pay a new placement fee, and it seemed like no one ever had a great experience on the property. I was always asking why and what I could do to keep people longer, but never got actionable advice. Referring back to the rodent or pest issue, instead of sending people to patch a hole here or fix something there, I wish they would have just recommended we fix the sliding altogether. I would have preferred to fix the entire wall than to give the tenants the experience of just putting foam in gaps. It's expertise like that you hope to expect from your property management team and their professional vendors. I just never felt like I was getting the value unfortunately.

I applied for a property and I was a little sketched out from the Yelp ratings to start the…read moreprocess. I've actually had a good experience. Debbie went out of her way for me and was very kind and respectful. I wouldn't let the star rating prejudice your view. We only are hearing of the bad experiences.

Do not use this company if you are a landlord. They sued me and took me to court. It is actually a…read moregood thing because I am managing my own property and doing a better job than what they did for me during the time I hired them to manage my one property.

I have been renting from KPM for over a year and I have not experienced any of the issues reported…read morefrom these bad reviews.. When I have a maintenance request they attend to it right away. The property managers are very friendly and accommodating.

We have family who has rented through this company for years. Customer service is average but…read morecommunication and timing leaves much to be desired. They are not consistent with communication of changes and not quick with repairs, leaving the tenant to pay the price. In addition, they charge extra just to have your rent auto drawn, which saves time and money in processing and all. Their move was also not clearly communicated, which made it difficult to find when going to drop things off. Not highly recommended.

Andrea is a true professional and I would highly recommend her in all aspects of property…read moremanagement.

I strongly advise caution when dealing with Emmett Estates. I am sharing my terrible experience…read morewith others in regards to Ms. Andrea, the owner of the company. Throughout my inquiry process, I experienced what I consider discriminatory application barriers. Despite multiple requests, Ms. Andrea refused to provide a standard application form. Instead, she insisted on a mandatory phone call to pre-screen my income and household occupants before permitting a property tour. Furthermore, her communication practices were highly unprofessional. She called my phone multiple times a day for an entire month. Even after I explicitly asked her to cease communication during certain hours of the day when I was unavailable, the frequent calls continued to the point of disrupting my daily life, forcing me to have to block her number. Her phone calls were out of control, each and every time I told to stop she kept on calling me. She simply does not respect the word "Stop" and has absolutely no self control or respect for other people's boundaries. Because I was genuinely interested in the property, I eventually agreed to a phone call. During the conversation, her tone was dismissive and judgmental, particularly when discussing my financial qualifications. When I politely reminded her of fair housing standards and professional ethics, she laughed and dismissed my concerns continuously until I was forced to disconnect the call. Based on this highly unprofessional behavior and lack of respect for boundaries, I cannot recommend this company at all. Dealing with management like this would be a severe liability. This by far has been the worst experience I have ever had with a property manager or landlord in my entire life. She has been a complete nightmare to work with! Your experience may be different but I can tell you that this was my experience dealing with her and I am running far away from her as possible. She is now permanently blocked from my phone and I'm so glad I don't have to deal with her anymore. Proceed with absolute caution.

Munish Ghai and team is very responsive in attending their clients. They take care of their…read moreclient's needs really well. Transparent and timely communication is what stands out. You can rely on him and his team knowing your property is well taken care. Extremely happy with their service and support.

Munish Ghai and his team is super responsiveness. They treat all customers with due respect and…read morethey make sure that all customer queries and requests get resolved in timely manner. I have great experience working with Munish Ghai and his team. They are creating lot of value for their customers.

I had a complicated problem involving many units and I got Pam G on the phone as a customer service…read morerep. She was very professional and understanding, and was a great help to getting a good resolution. Thank you, Common Interest and thank you, Pam. Len R

Prompt, on-time, and excellent service. Thank you, Team!…read more Keep up the great work and continue providing the same high level of professionalism and customer care.

Lucretia Owens is the best and is a sweet person. . Cecila Trejo Is the best as well and get the…read morejob done. the application clerk is so nice and respectful. When I call maintence they always send someone out to get the job done so thank you so much property management experts !

The worst property Management They cant even resolve a…read moresimple issue of fence replacement , its more than 1 year of incontinence of collapse fence and still not replaced

I decided to put my house up for rent for the first time but was really worried about being able to…read morehandle everything by myself. I heard about Eagle from a friend who owns multiple proprieties and has used them for years. I am SO THANKFUL to be working with Eagle now, the experience has been great. They knew exactly how to price the property and found me an amazing tenant within a week, I couldn't be happier! Maintenance issues get handled in a timely manner and everything is running smoothly. The team is so friendly and easy to work with. Everything is really quite seamless for me, I don't have to worry about my property (hallelujah!) because it's in very good hands. I HIGHLY recommend!!

From the owner: Eagle Property Management specializes in our customer service and communication to both our…read moreproperty owner and tenants. We provide our owners with and easy and carefree property ownership while providing their tenants a great stay in their rentals.

Mr. Richard Travassos exceeds the five star rating standard of the world. His consistent…read moreprofessionalism and authentic customer care were evidently present. The seamless process of renting a home from start to finish was proven through actions, not just words. Mr. Travassos is truly a gem because he shines bright like a diamond !!! We are grateful for his efforts and efficiency. Sincerely, Erwin, Theresa, Joanna, John

Was looking for a house, found one with them, messaged them, and they let me move in really fast…read more It was three days before the first, and they rushed the process to help accommodate me. Everyone is really nice, and if I say I have a problem they fix it as quickly as possible. Great people! I would recommend calling them if you need a place to move to.