My experience with Starr Property Management has been consistently positive. They've been responsive to anything I've needed - appointments, repairs, etc. Jessica, in particular, has been great to work with! She's highly professional, and her communication and follow-up are top-notch! read more

One of the worst property management companies I've ever had the pleasure of dealing with. Constantly out of office and reneged on lease agreements. If you have a choice of another property with a different management company I'd strongly suggest you do so to save yourself some future headaches. read more

As someone with adjoining property to one of their properties, I've had interactions with them before. We needed to have a common fence replacement and they took months to respond. When they did, they said they would provide a contractor to work with. The contractor was unlicensed. Had he done the repairs, it would have been illegal. With lack of cooperation from Diane Starr, we had to contact the owner of the property that that Starr managed to get them to pull strings so that they would do the job legally. All parties were extremely uncooperative and resistant to doing the job legally or in a timely manner. It was a royal nightmare. People that have moved into the property that they manage, don't stay very long because they can't get the company to perform necessary repairs. The latest tenant stayed only three months before they left out of frustration. If you are considering renting from them, just look at the reviews. read more

To date, I have had a very positive experience with Starr Property Management. Although their application process was somewhat lengthy, it was also very straightforward, as thoroughly explained on their website. Thus far, all interactions with their staff have been consistently professional and courteous. read more

If you contact or call them, say their policy is you have to be pre-approved BEFORE you can view a property (even the ones in sketchy areas that might have roaches.) I've seen their reviews for properties in areas that I'm interested in and they all say "roaches." You need to pay $40 for your application to be looked at, but their website and Zillow it says you must view BEFORE applying and online there is an option to submit an application as well (without a fee). I don't know if I would trust this company to rent a home from them. I don't know if they would handle any maintenance issues properly. Lady on the phone "I'm emailing my boss right now because we get so many calls like this and it's just not right." My thing is, shouldn't you guys follow the procedure that is ADVERTISED on all your platforms until it gets resolved/changed?? read more

Starr Property Management - False advertising - Property Management Near Me - Stockton, California

See all

The application was unexpectedly easy. Once submitted the response was quick. We received quick responses to all our emails after every submission and inquiry. Shortly after our application and everything else was submitted, we were told it could take up to five days for them to process and this was on a Thursday. We received a response from the following Monday evening that we had been approved. Two days later reviewed the property and we are giving the deposit and getting keys tomorrow, just 8 days after applying. Everyone that we've dealt with so far has been helpful and nice and I'm not sure what all the issues are with these other reviews that I've read but in my eyes, they've been great read more

One of the worst experiences I've ever had. These people are heartless, Carly field operator and and Debbie the manager there are two peas in a pod. We were homeless for three months. They rented out properties before they even try to rent one to us (discrimination is real). Ruthless I wish somebody would close their doors just to get rid of some bad people in the world. Ps-if there was a negative star, I will give them one. They don't deserve even the one star. read more

Most unprofessional and careless group of people, hate that our property in under their hands. They aren't there when you need them , they laugh at our needs , and avoid phone calls... the worst!! read more

I'm currently looking for a new place. I saw a house I was interested in listed on various sites like Trulia/Redfin, etc. It was a Starr managed property. They all say to call the number. I went to Starr's website and found the listing. Every Starr listing has the same information -Drive by -Watch the YouTube video -Then lists phone numbers including "and for application process please press extension 152." So I drove by. I watched the YouTube video. And then I called and went to the right extension. I tell the woman I wanted to apply for a listing. She told me to drive by first and watch the video. I said I had done those things. I said I had checked their website for what I needed to do. Now pay attention to this part Starr, and your plethora of 1 stars... I was ignoring all your bad reviews because I know most people will complain but not commend on sites like this. But at the same time the idea of having to go through all this and then have you as my property manager with any of those bad reviews coming true for me like ripping out my floor for 6 months and then terminating the lease to raise the rent because there's a "new floor" well, just to say I was giving you the benefit of the doubt. And so in my purely genuine and eager desire to give you just under 1/3rd of my paycheck every month as per your rules, I asked for permission to apply and the response I got was... "If you had gone on our website you would have seen the application." Basically just calling me a liar upfront like I was wasting your time on the phone number you list EVERYWHERE TO CALL ABOUT APPLYING INCLUDING YOUR OWN WEBSITE. Yes, I was remiss in not finding the absolutely never mentioned anywhere else application that you have under the "Tenant" section of your site. Not the front page. Not redirected from your listings saying "To apply, go here" No, under "Tenants". Nobody applying is a tenant. That's the point of applying. But none of your poorly designed site matters, nor your archaic requirement of mailing in or walking in the physical application when you're still using Covid as an excuse to not do walkthroughs. No what matters is, a prospective tenant asked purely and genuinely how to apply, and you imply I'm a liar and that I have not sufficiently jumped through enough hoops for you before you'll take my money. Because that's what you think makes good business sense? Just straight insult people who call you? Why does this person even have a job? You could just have a voicemail as insultingly useless and save on payroll. AI doesn't need to catch up to making you redundant. Here's your number and job replaced... JUST LIST YOUR WEBSITE AND APPLICATION ON THE LISTINGS. And you want to save even more money, MAKE THE APPLICATION ACTUALLY ONLINE, NOT A PDF that needs stamps to get looked at... Anyway suffice it to say, your chance to put your best foot forward was your employee calling me a liar because your trash system hides the document file and never mentions it anywhere under any listing but I must not have followed all your nonsense steps because I didn't find it immediately. Maybe I'll get one of the Starr special replies that calls every single reviewer a liar, as per company policy apparently, never internalizing why you might be getting negative feedback and learning from it. read more

I absolutely hate this place. That girl Carly should not work here. The lack of communications from this woman is ridiculous! We applied for a house and it was given to someone else which was fine but they make it every clear that your application is only good for a month. I've tried to apply for other listings they had available but I would call this a woman over and over again and leave messages but never will she ever call back. She'll go for weeks without returning calls. They played us well but I am so glad I didn't go through them. I found a beautiful house for my kids and I. Would never recommend this place to anyone who is looking for a place to rent. read more

I would've given zero stars if I could've. We told this property management company that we did have hot water about 4 months ago. Was told if they had to come out to light the pilot light they were going to charge us. Thank goodness PG&E was able to get it lit. We informed Property management that was temporary and PG&E wrote it on there tag and 4 months later we have no HOT WATER!!! No response from the management either has it was reported years morning. We have a 4 month old and a 19 month old and a handicap senior in the house as well. Starr Property Management customer service sucks!!! I will never rent from them again read more

DO NOT!! I repeat DO NOT rent from these people. You people should be ashamed!!!!! My daughter is sitting in filth from you guys ignoring numerous calls about Mold in their home!!!! I've already turned your asses in. I'm not waiting on this one bit more!!!! I hope you get shut down!!! How dare you barely notify the landlord about such problems when it's been going on for months now!!! You're all going down!!!!! read more

"Incompetent", "abysmal", "unprofessional", "bleugh"--that's what comes to mind when I think of this place. Avoid renting through STARR PM if possible. Go literally anywhere else. Do read up on California Renter/Landlord rights, take pictures of every nook and cranny of the rental, and thoroughly fill out the apartment inspection form they give you in the beginning. If you're promised/told anything, get it in writing and make sure there is a deadline attached. Don't be afraid to exercise your rights as a renter if they're unresponsive/slow to fix anything; this includes withholding rent. Important: DOCUMENT EVERYTHING! Pics, vids, everything. Keep a paper trail of emails and follow up by phone IMMEDIATELY after sending them--certain property managers do not understand the concept of object permanence and will let an email sit in the inbox rather than address any issues. Oh, and read your lease front to back and look for any clauses that make you waive any rights. Did you know there are certain rights you can't waive and provisions that legally can't be enforced just because you signed a lease? I didn't until I rented with STARR. The plus side? The apartment interior was so cute! Too bad the building itself became a trap house. *Special thanks to Obama for the CONSUMER REVIEW FAIRNESS ACT which made this review possible. read more

One star because it wasn't ALL bad or we wouldn't have rented our house as long as we did. Good stuff first. Our rent was below market. They could have charged us MUCH more for the home we rented. It was convenient to be able to pay rent through their online system. Our property manager, Cynthia, was a pleasure to work with until the end of our tenancy. they were flexible when we wanted to add another pet. Other than that, I can't tell you much of anything nice. I cannot wrap my head around their process for making repairs. When we had an issue, we learned early on to prepare for zero communication. When we moved into the home we rented they notified us only days before we were set to start moving in that apparently there had been a water damage issue that would have to be worked on after we moved in. We didn't have a problem with that. What we did have a problem with was that Starr Property Management continuously did not inform us when repair people would just show up at the house. The repair people were always just as surprised as us when they would show up and we didn't know they were coming. One time rain started coming in through the ceiling in the front room. Someone came out and fixed the hole in the roof from the outside but no one ever came back to repair the hole inside the house so we just lived there with a hole in our ceiling for years. Same thing happened with the wall where the water damage was when we first moved into the home. Someone came and repaired the walls from the inside but never repaired the outside. So the outside of the house where that water damage occurred had horrible dry rot with actual mushrooms growing out of it for years! one of the worst experiences was when a huge portion of our fence blew over during a storm a few years ago. I believe it took them 4-5 months to fix it. They decided to take their time disputing whose responsibility the repair was with our neighbor. They knew we had dogs and let us live that way for MONTHS. I must have called and emailed them DOZENS of times.Until one day, unannounced, someone finally randomly showed up to fix it. The final repair fiasco was the hot tub heater needing fixed. I don't even know how long it took them to finally get moving on that but I want to say it was something like a year and a half to FINALLY take care of it after me contacting them repeatedly. This year we were finally in a position to buy a home. Our lease was going to be expiring June 1st, so in April I reached out to Cynthia and asked her if she would be willing to ask the owner if they would be interested in selling the house we were renting to us. She said she would reach out to him. I didn't hear anything for a few weeks so I asked her to try again. After almost a month, she never did tell me yes or no, so I let her know we were sad but we had to move on and buy another home. I put in our 30 days notice, did everything that needed to be done on my end and it was like pulling teeth to get them to do their jobs. I understand that circumstances are a bit weird right not due to the virus, but Starr Property Management REALLY has taken advantage of this situation. They really tried to get out of doing pre-move out and final inspections when we moved out. Thank GOD I was persistent and insisted they do their JOB or they really would have further insulted us by screwing us out of our security deposit, which was $2,100. Upon our final inspection, it literally was written "home is 97% ready to be rented" and that it was in "better condition than received".... and they had the NERVE to charge us $625 for 5 sets of already 7-10 year old blinds when we moved in and 2 screens that were damaged. If the home was received back to them in better condition than WE received it... how on earth do they take 29% of our deposit? Because they charge $95 per set of blinds. Go down to Lowe's and take a walk down the blinds and window coverings aisle. Find me one pair of $95 plastic or wood blinds. I did it, they don't exist. Plastic or wood blinds in those sizes are $15-$40 each. Yep. It's true. I agreed to the charges regarding the screens, they got me there. And I disputed the charges regarding the blinds and got my money back on most of them in the end, even though I truly believe they shouldn't have charged us for ANY. It is what it is now. But the icing on the cake is that we asked to purchase that home in April. Cynthia said she never heard back from the owner. I now believe she never asked at all. Because guess what house went up for sale yesterday 6 1/2 weeks after we moved out.... the owner IS selling the house after all. I believe she never asked him at all. How lazy are you? What a slap in the face. For nothing! We were excellent tenants. NEVER ONCE LATE IN FOUR YEARS. Yes, I got pushy from time to time about repairs.. but only when THEY were dragging their feet. read more

See all

I'm not sure where to begin with this company.I am an owner, and so repulsed by the women who run this company. a home becoming a liability after hiring contractors with no license creating more damage that lasted over a month and staff would NOT anwser there phone at all. they kept the office closed when there was a need of serious safety concern. refuse to look at work that is done but demanding payment. will not own fault. renter getting vehicle towed because property management forgot and did not give parking lot permit then having renter paying towing fees. attempt to raise renters rent without authorization from owner. using covid as an excuse of lack of communication.(its nearly 2023) it usually takes 1-2week for them to respond to any question or concern says one thing but actions are totally different. they will be reported. read more

As property owner never use this management company very misleading untruthful and does not follow the guidelines.

SCAMMER ALERT! I am really amazed at the lack of customer service this company exemplifies. Although after seeing this yelp page, I should not be. Clearly there is a consistency of inappropriate business practices, and just plain rude behavior. How embarrassing to be the owner of a company like this. How can one take pride in a company that has employees who HANG UP on their customers.... yes thats right I said it, Elvia Nunez hung up on me after giving me a ridiculous amount of attitude for some thing they did not do. What didn't they do you ask... well this will come as no surprise. They did not repay me my deposit in-full. After being told the place looks better than it did when I rented it out and giving them the keys back 2 full weeks early, they still did not do what they said. (You can see the picture of my final walk thru below) Unfortunately, at this point I would rather be done with this company than waist my time fighting with incompetent "business" woman. This business will fail and it will be at the expense of those who run it. Good riddance!!!!! Elvia I gave you your keys back 2 full weeks prior to the move out date. David specifically said by doing so I would get my FULL refund. I told him of the extra 6 days and he informed me I WOULD NOT PAY IT BECAUSE YOU WERE RECEIVING THE KEYS EARLY. Had this not been the case I would have kept them for the two weeks and not allowed you to do with the place what you want for a paid full two weeks. David is not the one to blame, he is the only one who actually acts like a professional at your business, and its his incompetent bosses that are to blame. Your attitude was EXTREMELY unprofessional and rather has been the entire 5 years I lived there with a PERFECT rental history! You are unprofessional and its shows based off of your business' yelp page alone, without myself even saying it! But regardless you telling me submit it in writing and then proceeding to tell me to have a nice day without allowing me to finish what I am saying its an undeniable fact that you are unprofessional!! You have a lack of respect for the people who fill your pockets...and whether or not you want to admit to hanging up on me with out clarifying that all my questions were answered is your own problem. People are not stupid they will get the picture here... read more

Starr Property Management - Property Management Near Me - Stockton, California

I added a review a few months back and my status is the same. Absolutely horrifying company to deal with. Save the headache and find another management company. They still absolutely suck and are absolutely the worst. Do not contract with Starr. Give your money to owners who actually care about their tenants cause Starr is not it. And if you're a landlord shame on all of you for trusting this company. They're robbing you and your tenants. Horrifying. Evil humans. read more

I wish there was a NO STAR BUTTON!! I have been a tenant for about 9 years now. I rarely put in requests and I am never late on payment but since the original owner Dianne sold it, this company has gone down the drain. My husband and I have done a lot to this house as if we owned it because Maintenance requests are not being attended to and rent goes up every year by $125 or more. I can't wait to give my 30day notice one day and hopefully soon. Would NOT RECOMMEND RENTING from this Property Management Company!! read more

Online said a property was available but then I called to make sure and they said it wasn't. The guy who answered off the bat seems really rude. He barely even said a word when I asked him a few questions. Just acted like he's so tired of his job and don't wanna handle customers anymore. If you don't like your job please quit & let the people that actually do wanna help be on the phone line read more

Don't go through this rental company they're very biased and we'll just take your money but you don't have to take my word for it if you agree with me make sure you post a review. read more

Do not rent from them. If I could write this review with no stars I would. From the moment we moved in there were issues with the place. We documented and gave them notes and pictures for it. They said we could not email it that we'd have to take it in. There was always an issue when we needed maintenance fixes, it took forever to respond or not fix at all. We moved out and just received a security deposit letter saying they're taking all of our deposit and charging us $611 on top of it for things that were broken or not fixed before we moved in that I documented. I'm trying to dispute the charge but no response yet. Horrible property management! Update: we were still charged an amount other than our deposit. They did deduct things but only because I disputed them and had proof with photos. Seems like they only looked for the photos after I disputed and posted this review. I still stand by what I say. Don't rent from them. And if you do fully document everything. Make sure it's in your file and keep everything you have for record. read more

I guess I have to give this rude place a one star so my review is viewed by others! If I could I won't even give them the one star! The people including the CEO is unprofessional; rude; has no work ethics and the properties they manage for home owners look like $hit. Then they run your credit and say your denied and then they tell you some where down the line you don't qualify only to have you re-apply for other rentals within Starr Management. I don't recommend this place to anyone to give these unprofessional people the time in day and your hard earn money to these rude unprofessional incompetent people. STAY AWAY! read more

They never answer their phones so how are you supposed to inquire about a property if you can't talk to anyone? You can't schedule an appointment to see the property so how do we know if we want to rent it or not without seeing it and getting the information we need? Very poor business this way. read more

My daughter and her fiancé applied for an apartment through Starr property rental. My husband I co-signed for them and we have amazing credit. My daughter told me the company charged them $35 each for application fee, and $35 for us to co-sign. $105 for applying for one apartment seems ridiculous. Today they got told they gave the apartment to someone else! I was wondering if this is standard practice for renting from a property management. When I rented many years ago from property management there was never a fee read more

With investment property, you have 2 choices. 1. manage it yourself 2. hire property management Guess which one. You bet your ass I chose Starr Property Management. Every month, we forget we have a rental through them until the rental payment comes in the mail.... how convenient is that? They only charge 8 percent.... and take care of EVERYTHING! HIghly recommended.... FIVE STARS! read more

Starr Property Management - Property Management Near Me - Stockton, California

Horrible, service, they won't return deposits, or reply so that each day goes by they want to charge 53 dollars a day. That's why they don't respond right away to build up. Smh . . . And a lady name Cynthia is so rude and unprofessional, I would not recommend renting this place. read more

So far all the people I've talked to on the phone has been really nice in the office, my rent has never been late since I haven't had bad experiences since I've been here, in my place, it was just when I first moved in. I love a good neighborhood and good people because that's who I am. thank you read more

I was weary of the bad reviews, but honestly this has been the only PM company during our home search that I was able to reach on the phone, they answered my questions, responded promptly to my emails, and got us in the home super quickly. We love our new Lockeford home! read more

This property management is HORRIBLE i highly advise to NOT move in any of their properties . They have roaches AND mice and don't bother trying to fix any of the problems . They move you into half cleaned apartments , if i could give them NEGATIVE 5 stars i most definitely would . They are NOT worth your money ! read more

7 years later, this company is still the root of all evil. Cinthia in particular is incredibly rude, condescending, and dangerously oblivious. They send the sketchiest people for repairs, who make you feel uneasy and worried for your safety, then charge you for it without explanation or a chance to deny the service. Nothing more than slum lords with rude and uneducated staff. I'd give 0 stars but it's making me choose one. read more

This property management was referred to me by an employee so I figured I would go and check it out and see. I went to several different homes and explain to the agent I would like to find something in Stockton area as to where my job is located. I told him if I can't get anything I will need to move back to sacramento.Then he reassured me I will be able to find something. Giving certain circumstances I file recent bankruptcy last year he still stated I should find something. My credit is ok. It has went up after they pulled it quite a but. I'm under the impression that the property doesn't get to pick the tenants the owners does so in that case it would have been better to tell the truth that he was unsure instead of assuring me that something will come about. Giving false hope. I've applied to 3/4 and nothing, the 4th was I called and asked to speak with the application lady last Thursday and she said she was sick so the young lady would put a sticky note on the property that I want, calling to check the status Monday the house has been rented. No phone calls no nothing. In addition this young lady set up rental appointments on Wed and Debbie didn't see anything posted for those days and not sure who I spoke to. Overall unorganized. My experience so far is I'm not pleased at all. I wouldn't recommend this property to someone who is starting over and trying to get a fresh start. Depending on outcome review will not change. Called this morning to speak to Debbie but she is out for the day however Meghan can't seem to understand that I'm not interested in speaking with her I want to speak to Debbie. I asked what properties do I have and she said you added ones on yesterday and then question me about one of the property, ask me when I seen that property. I'm like my mother saw it last week and it was up. I didn't have a chance to added it I on as Debbie was out sick during the time I called so I politely waited on her return back. Then we I asked to remove my application if nothing pans out Meghan then goes in well you have time to apply to the other ones. I'm like I did and not getting a positive respond so instead of waiting your time, my time and Debbie you can shred the application. Meghan process to say would you like to leave Debbie a voicemail. Ugh no I'll wait politely on her return back to work Wed. Debbie should be the only one doing the application process it's quite confusing with all these people. read more

Terrible service , left place nicer then when I moved in and still charged me 450 out of my deposit for some fake hand written cleaning and painting receipts . Should be against the law to screw people out of deposits when unjust . read more

So mad! We got denied tried calling to apply for another property no awnser me and my family are in desperate need for a place our lanlord is selling the property I have two baby's at this point i don't know what to do! read more

They don't know how to return calls or emails. I'll call them during business hours just a few hours after a new listing is posted and it's radio silence even though I leave my name and phone number. The only email you get is them saying to drive by the property. I've gone to two of their showings and they're there for all of fifteen minutes. There's no listed date for showings so you have to call and cross your fingers someone answers or you miss out, which me and my spouse have multiple times and it's a shame. read more

Starr Property Management - It's like an automated response every time. - Property Management Near Me - Stockton, California

The most disorganized property management company I have ever dealt with. They are consistently late to appointments and they even no showed me a few times after I booked an appointment and came from out of town to view a house. They did not even apologize. They simply said we dont have a representative available or that house is not available any more. They post properties that are no longer available when you call instead of posting only what's available. Not very good customer service skills either. They are not helpful over the phone. It seems like they just don't care about the customer at all. It's a shame. read more

Don't rent from these people they don't care about the occupants at all! They don't fix anything and the studios on east elm st. Are roach infested they've done nothing about it either they also raised the rent on them from 895 to 1,195 for a tiny studio the size of a bedroom. Also reporting them to the health department. It's a mistake to rent from them. I've had a leaking ac. To my fridge not working multiple times and my bathroom even flooded. And they ALSO have mice. read more

This property management just takes money and does nothing to actually manage the property. Since being my house, the property they manage has had numerous issues and code violations. The glass in one window has broken and they have used poster board for over 9 months instead. There has been trash piling up and water running continuously outside. After I finally complained about it, the trash was picked up and the facet fixed. Yet the trash was left in bags in a pile along the yard. A man was working on his car for a month leaking oil and hazardous material into the ground. Trash now piling up again but a different unit. Along with the washer/dryer and other random things and 5 children's bikes. This morning I woke up to our driveway plate pulled over for them to use and not put back. This is totally unacceptable. This company should be shut down because all they are doing is collecting all the money and letting everybody's properties fall apart. I will be calling the cops to file a report and the BBB along with California Rental department. read more

See all

My experience with StarrPM was smooth from start to finish. Debbie was responsive to all calls and e-mails since the beginning. She kept us updated on the apartment being painted before we were able to move in, which was nice because everything looked clean and seamless during the walk-through. Throughout the months, we needed servicing on some appliances. I was able to easily submit requests through the online portal. I was contacted by a technician in a timely manner each time (within a week), and they followed up even when they weren't able to reach me when I was out of town. Since we were planning to buy a house, we had to break the lease at StarrPM. I let Debbie know a couple of months in advance that unfortunately, we had to break the lease. She was understanding of our situation and advised of the steps, and as long as they found a suitable tenant, we would no longer be responsible for the rest of our lease. We were so fortunate that StarrPM did not charge us to break the lease. We were able to do some searching of our own to find new tenants, and Debbie was responsive during this process as well. She seamlessly transitioned the new tenants into the apartment while we moved out. Since we cleaned the apartment and made it appear like new again, aside from some spackling, we were able to get all of our security deposit back. I've never been more happy with renting a place. Debbie is professional, responsive, and understanding. read more

What they fail to tell you is, it doesn't matter when you turn in your application. It doesn't go by first come first serve basis. They go by whomever the owner wants to pick. But they don't want to tell you that so they can keep collecting your application fees. You can keep applying for all they care and you won't get the place. As well as other reviews go, I call every Monday at 9am and some properties wouldn't be available and some they want you to call back. They never update their website to the properties that already has been rented out long ago. Viewings are usually Thursday's and properties coming available you'd have to call them every day for status because they don't know or they don't have keys. It's quite annoying because they list so many properties they manage but almost half of the list is not updated. The list you pick up in their office on Mondays are the same list that they have from two Mondays ago where half of the properties are no longer available. I recently found out from a friend who rents through them and their maintenance schedule is very poor. He would report a problem to Starr and Starr is suppose to contact the owner for maintenance. Who knows who is slacking because it doesn't get fixed and after two weeks they will say that you never put in an order by writing. Already lots of bad things from this place and I'm not even a renter yet. read more