My husband and I recently came to the SLC location for emissions testing, and unfortunately the experience was very disappointing.
From the moment I pulled up, the inspector (listed as "M. Baker," Technician ID SL014309, on our paperwork) was unfriendly and unwelcoming. There was no greeting--her first question to me was simply how I would be paying. Throughout the inspection process, communication was minimal and came across as very short and dismissive.
The bigger issue came with the car wash that was included with our emissions service. I explained that my husband would be washing both of our vehicles, as I am currently very pregnant. The inspector told us that if the timer ran out, she would restart it--no mention was made of any strict time limits or restrictions.
However, once we began using the wash bays, the experience became frustrating and confusing. The timer appeared to run for only about 7 minutes (not eight, as later claimed), and while she initially reset it, she eventually began refusing to restart it--despite our vehicles being covered in soap and needing to be rinsed off. When we asked for clarification, we were met with attitude and told we had already been given more time than allowed, which had never been clearly communicated upfront.
At one point, I had to insist just to get the timer restarted so I wouldn't have to drive away with soap still on my car.
Additionally, I asked if there was a restroom I could use, given that I am very pregnant. I was told to leave and drive to a nearby Maverik instead. While I understand policies around public restrooms, this felt unnecessarily inflexible given the circumstances.
When I asked for the employee's name, I was ignored.
Overall, the issue wasn't just the policy--it was the lack of communication, professionalism, and basic courtesy. This experience felt unnecessarily stressful and poorly handled.
Additionally the place is very run down and not kept up well.
I would not return to this location and would recommend considering alternatives like Low Book Sales, just up the street where the service is affordable, more straightforward and customer-friendly. read more