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Curtis Lumber

5.0 (2 reviews)
Closed • 7:00 am - 5:00 pm
Updated 1 month ago

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Phillips Hardware

Phillips Hardware

(11 reviews)

$$

I stopped by around 5PM on a Saturday afternoon and was the only customer in the store. I needed…read moresome wire ring terminals for an electrical project I was working on. There were two employees in the store including one that I walked past while he was doing something at the front door. No "Hello" or "Can we help you find something." I wandered down the central aisle looking both ways at every side aisle until I found what I wanted. I took it to the counter and both guys were counting money. Again, no "hello" or "did you find what you were looking for." I don't think they actually said anything to me the whole time. Small hardware stores need excellent customer service to compete with big box stores and the internet. This one experience was disappointing.

Throughout my life I have loved going to independent hardware stores. I enjoy the atmosphere; I…read moreenjoy browsing the aisles, and invariably I find things I didn't originally come for and am inspired to complete or start new projects. And, the employees are typically very friendly, very helpful, and very patient. Well, there is an exception to every rule and I found it at Phillips Hardware. I'd just moved to Delmar and had previously only gone to Lowes frequently as it is more convenient to my house. But, I went to Phillips wanting (and hoping for) good customer service and the ability to ask questions. I didn't get it. I needed some chain cut and some eye hooks for a ceiling rack I was hanging in my kitchen. The woman at the front counter was quite pleasant and called someone to help me -- perhaps the owner. A sullen uncommunicative man appeared and directed me to follow him. He seemed severely irritated to have to serve me and I was as polite as possible, treating him as if he was the customer. After cutting the chain, refusing to make eye contact he thrust the pieces at me. I asked where I might find eye hooks and, acting inconvenienced, he pointed to where they were; when I saw a small selection I asked if there might be others elsewhere and he snapped that that what was there was all that there were to be had. Clearly he doesn't like either serving customers or being asked questions. I immediately decided then I would refrain from further purchases at Phillips and after cashing out drove around Delmar to Glenmont to go to Lowes. There I actually did find very helpful sales personnel, and walked out with many purchases. What a severe disappointment Phillips proved to be; I actually prefer supporting independent businesses and will pay more for items in order to do so. I won't, however, put up with rudeness and bad customer service, which is why I will never return to Phillips. Btw, I found a wide array of eye hooks in Lowes, and they were among my purchases. I should have simply started there.

Curtis Lumber - buildingsupplies - Updated May 2026

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