Had the pleasure of doing business with City Mirror & Glass on several occasions and every time…read morethey remind me what it means to shop local. These guy are great, they call you back when they say they'll call back, they follow through when they say they will, and they show up when they say they'll show up. Shower doors, re-screening window screens, replacing thermal panels in my picture window, new store front windows? Whatever you need.

These guys rock! Meticulous work! Turnaround timing is good. Price is fair. And they recommend…read morewhat you need vs. trying to oversell. Tough to find a merchant with these qualities nowadays.

Awful customer service. No reason for a person answering the phone to raise their voice at a…read morecustomer. Asking a business about their availability to come into your house and take measurements is a standard question. They should train their staff on how to sell. Not even close to being the only show in town.

Submitted a quote for windows on hand written paper, i requested a quote in written format that is…read morenot the business practice. Owner got upset,asking questions what type of windows do I get, nothing in writing, ultimately he says he will not do businees with me because, I am calling too many times regarding the product.

Basically, place was "eh." Certainly had worse experiences but have also had much better. They…read morewere not on the top end regarding pricing though (I got 5 quotes and with 1 being most expensive and 5 being cheapest, they fell in at 3rd place but were only marginally more than the 4th) so you know the old adage, you get what you pay for.

They did an outstanding job on our shower glass install. Very professional and great to do business…read morewith! Highly recommended

I found R&D Glass in Pelham, NH through an online search, and I'm very glad I did. They were very…read moreresponsive and made the entire process simple and stress‑free. They explained each step clearly, answered every question, and kept the communication excellent from start to finish. Even though my project was just a single window, they treated it with full professionalism and attention. No hesitation, no upselling -- just straightforward, quality service. Their pricing was reasonable and competitive, especially considering how smooth and well‑managed the whole experience was. It's rare to find a company that combines fast response times, clear communication, and fair pricing this well. Highly recommend R&D Glass. I wouldn't hesitate to call them again. Although Yelp says, I'm from San Francisco, CA, I'm actually in Manchester, NH.

R&D Shower Doors replaced my walk-in shower door with a new, beautiful sliding door. Installation…read morewent smoothly and professionally. I highly recommend this company.

5/25/22 UPDATE - Michael and I had a very productive phone call about the issue. He helped clear…read moreup the misunderstanding, and then worked with me on finding a path forward. Matthew came today and performed the removal/reattachment work at no charge. I'm very appreciative of how they helped get this issue resolved! They helped turn an unfortunate situation around and. Nice work, and thank you! We added a bathroom in 2016 and our contractor selected Image Glassworks for the shower door work. Initially we were really impressed with the customer service, the look, and quality. Then in 2020 I reached out to ask for some help with the shower door no longer closing as it should and the frame pulling away from the wall (see photos). They got right back to me with a quote, suggesting a complete removal and reattachment. A bit expensive and I didn't understand why the frame would pull away from the wall like that, but I was prepared to pay to get this taken care of. Then COVID happened and we were no longer in a position to do the work. I reached out again in 2021 when our circumstances had changed and when the problem with the frame and door had gotten so bad that the door wouldn't close at all. I tried over the course of more than a month to get them to help (multiple phone calls, promised return calls that never happened, and emails to both Michael and Matthew that were not replied to) but they ghosted me, and now I am stuck with a shower door that I have to wedge closed. Very impressed with their initial work but very disappointed in their after-sales service.

Like others, my initial experience was good. Crack in double glazed window - paid over $600 for…read moreglass replacement (which seemed excessive, but I needed it done quickly and included window removal and reinstall). No issues and looked good when done. Cold weather came and there was condensation, then when weather cooled further, ice, on the glass, inside the house. I had never had this issue before, nor was it ever seen with the "partner" window (they are a pair on either side of a bay window), so I tried to get it resolved. Months of back and forth later, someone came out and caulked the exterior of the glass (2 visits). No other visits, discussion, or attempt to remedy e.g. check on vacuum seal or anything else. First cold weather snap, condensation inside again. Emails after this point ignored, always "in a meeting" when I call, calls not returned. Michael finally left a voicemail that it must be the frame, which is not what they deal with, so nothing more to be done and has since ghosted me. I sent photos showing they replaced the metal interior frame between the panes (no idea why), so it's not just the glass they dealt with and they removed and reinstalled that as part of the repair. I have called twice since then, but no response 3 days later. 12 months of aggravation and no resolution. They just abdicate responsibility and have no interest in resolving the issue that occurred while the window was being repaired. I definitely don't recommend this business.

These guys are great. They have been there to tune up my garage door opener for 25 years. They…read morealways drop by within a day or two of getting my call. Great pricing! Good people.

Similar reviews to those below--you can't trust them to do a job when they say they'll do it. I…read moregave them two screens to repair two months ago. I went by on the day they were supposed to be ready and their shop was closed. Called the number on the door, no call back. Called again and they said they would drop the screens off at our house. Never showed up. Called again and left a message, no call back. Called again and someone picked up, said they would drop the screens off at our house (promised they would actually show up this time), but didn't show up AGAIN. Called two more times since but they've never called back. At this point I actually have to BUY NEW SCREENS because I can't reach them to get my screens back. Trust me, steer clear of these guys.

Keith showed up a bit late for the estimate, but took the time to explain the window products and…read morewas patient in answering all our questions.

Keith and his crew are very professional and upfront with a great price…read more I have bought my storm doors from them and they installed them pronto. They do quality work. Also, if there is any issue, Keith always responds and sends his people right out.

I went there for a casement window repair, and I must say, the owners (1) had me send pictures via…read moreemail and (2) searched for the part themselves, (3) came back to me within 24 hours and (4) offered me the part for free. I cannot say enough about this place. I have worked with some very bad and some very good contractors and storefronts, and THIS IS THE BEST PLACE FOR WINDOW AND WINDOW REPLACEMENT. I WOULD RECOMMEND THEM HANDS DOWN!

One day turnaround on a slider re-screen. Quick, easy and very affordable. I won't go anywhere…read moreelse