Extremely disorganized, defensive, and a complete waste of time!…read more
I had an incredibly unprofessional experience here and strongly advise prospective clients to be cautious.
The red flags began days before my actual appointment:
1. Deposit & Bookkeeping Confusion: Days prior on Mon 7/27, Karissa the stylist texted me asking about my $50 deposit and claiming other clients were waiting for the chair. I had already paid it, but she had no record or awareness of receiving it on her end. While the deposit issue was eventually resolved, it was concerning that she couldn't track her own payments.
2. Scheduling Mistakes: Today, of my appointment, while I was actively driving to the salon, Karissa, texted asking if I could come in earlier than 2:30 PM. I had to remind her that my appointment was actually scheduled for 2:00 PM, a mistake she admitted to.
3. When I arrived, the appointment lasted only a few minutes. I brought in standard reference photos as general ideas to ask for her professional opinion on what would work best for my hair. Instead of offering expert guidance, she panicked, became defensive, and claimed we "weren't on the same page." She accused me of being impossible to satisfy and refused to touch my hair entirely.
She did return my $50 deposit, but turning a client away after messing up the schedule, failing to track payments, and refusing to conduct a basic consultation is unacceptable. A professional should be confident in their skills, manage their business properly, and communicate constructively.
Save your time and find a stylist who actually knows how to handle a consultation.
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Tiffany, Thank you for the response. While I understand technical issues happen, cell service disruptions don't account for missing payment records or defensive behavior during a consultation.
Communication & Scheduling: A T-Mobile outage does not explain how a recorded $50 deposit payment was forgotten, nor does it make receiving panicked texts about double-booked chairs or wrong appointment times while en route any less unprofessional. Calling these "simple accidents" minimizes the impact on the client's time and experience.
The Consultation: Showing inspiration photos while explicitly stating what I don't like in them is standard practice to help guide the stylist. Rather than taking a collaborative, professional approach to educate or offer expert recommendations on grey-blending, Karissa became panicked and defensive, accusing me of being impossible to satisfy before turning me away in the chair.
Refusing to conduct a proper consultation and blaming the customer when things feel overwhelming is not professional service. Returning a deposit is the absolute bare minimum, but it does not make up for the disorganization and poor treatment experienced today.
Break‐--------
Tiffany, To clarify, Karissa did not hold my seat for an extended period. She requested the $50 deposit during our text exchange on Wednesday, July 22nd. While I initially mentioned paying on Friday, I submitted the payment early on Thursday, July 23rd. Framing this as a favor is inaccurate; her approach was unprofessional and demonstrated a distinct lack of confidence in her service.
Furthermore, Manager Tiffany explicitly confirmed that Karissa's actions violated company policy. This clearly demonstrates that Karissa was operating unprofessionally and outside approved guidelines, making it even more unreasonable to act like she did me any favors..............