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    8 months ago

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    Gaurav M.

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    Johnson Fitness & Wellness Store - Matrix Fitness Ascent Trainers and a full selection of ellipticals for home!

    Johnson Fitness & Wellness Store

    (3 reviews)

    Looking to buy a new treadmill. We were not greeted or acknowledged when we entered the store,…read morebasically ignored until the sales guy finished up with previous customers who didn't buy anything. We were polite and didn't want to use the equipment until he showed us the features. When he did finally come over to talk with us he copped a snotty attitude and said "you waited long enough why didn't you try it out?" So that told me he noticed us but neglected us! He talked with us for about 5 minutes and then turned and started helping another couple! What the heck? He was a major turn off. We left and I told my husband we are NEVER going to go back into that store again! Terrible, terrible customer service! By the way we bought a $3000.00 treadmill with another store. His loss.

    Avoid these guys like the plague…read more A few years ago we were looking to buy a treadmill for a heavy guy. We spent well over $3000 on the treadmill, and we also bought the extra warranty through their shop. After spending $80 on delivery, it wasn't long until the motor nearly caught fire. Clearly the machine was defective in its design, so we sent it back to 2nd Wind at another cost of $80. We had only had the machine a few months, and it was still under factory warranty. 2nd Wind refused to give us either store credit or to return our money for the cost of this defective machine. Some district manager offered us $500. Six years later, we have no machine and we're out the money we spent on a defective machine. 2nd Wind did not stand by its own warranty nor did they guarantee their product. Buyer beware.

    Cura360 - health - Updated May 2026

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