Having been born and raised in Rabun County, I spend a great deal of time there, and have frequented this establishment numerous times but not for a couple of years. I've always known this place to be a reliable spot to get a good omelette, and start the day's activities with a good sound breakfast. The last few times; however, it's been a bit worse, but remained on the list.
This time, the waitress clearly wasn't happy about being there and set the tone for the experience, which wasn't pleasant, but since being friendly and engaging isn't a job requirement, I tried to keep a good morning going and ignored her attitude. She took our order in a cold, professional manner, being sure to shut down any attempt to be pleasant, but the order was correct and that is what ultimately matters. However, when she placed on the table in front of me, a sad looking, pale, ugly, unappetizing, bacon and cheese omelette, garnished with cheese, not even melted, I paused. I cut into the middle of it, and the cheese was still in shreds that I could pick up with my fingers and sprinkle about, no melt whatsoever, and cold to the touch....$9.00 for that??? I told the waitress that I didn't want it, and didn't want anything else. Never once asking or implying that I was not going to pay. The look the waitress gave me, no words, just a look that was completely unacceptable.
It was at this point, I then realized looking at my son, that he was not happy about the food that had been placed in front him. By that time, the waitress had gotten the manager. I explained to her about the cold omelette, and worse yet, the unacceptable attitude of the waitress. The manager then also noticed my son was unhappy, who hadn't said anything yet, she looks at him and scoldingly asks him what was wrong with his food. Before he can explain to her, she is pulling the food from in front of him, pressing him and interrupting him...he never did get to express the difficulty. She then turns to me and proceeds to question me about being there the other day. I said no, it wasn't me (I live 3.5 hours away :)). She then asks again about me being there. I again explained that it was not me. She continues to harp on it, saying then I must have twin, almost as if she were implying that I was lying about being that person she thought I was. She then demands that I pay the bill at the table instead of the register and literally stands over me as if I were some common theif, as I pay the bill she presented, unitemized, without further complaint. I am shocked and astonished at the rude manner in which me, and my family were treated.
On the way to the vehicle, my son asked me what had just happened in there. I told him that our waitress was in a bad mood, and when I complained about my omelette not being cooked properly, the manager mistakenly thought we were someone else, and threw us out. He laughed a bit, and said yep, okay, just wanted to make sure I wasn't the only one that just had that experience.
It was a very unpleasant experience. read more