After some impressive positives with Creation, I am ultimately very disappointed with the quality…read moreand follow up regarding fabrication of my kitchen quartzite countertops. This was a major job. On the positive side, Ashley, who unfortunately is no longer with the company, was phenomenal in assisting with the layout and templating of the design for both the countertops and walls. Then came the negatives: First, the initial installers were a disaster as they intended to power saw the stone right in the kitchen with almost no protection. I had to stop them, complained to Creation, and was sent their 'A' team that was excellent (cutting equipment was set up in the yard, proper coverage was installed etc.).
However, once the counters were installed, the second problem arose as it became clear that the fabrication of the edges was seriously flawed. I sent pictures to Jessica, she agreed that the work was unacceptable, and to Creation's credit, they completely re-fabricated the edges at their own cost, mitering them with phenomenal matching of the veins in the quartzite. I was so impressed and grateful to Jessica for taking responsibility and curing the flawed fabrication that I had planned to use Creation for my next major bathroom renovation (Jessica and I had been selecting the stone) until I experienced the third problem.
Over the past several months, I have noticed that the mitered edges are substantially chipped, and worse, that there is increasing discoloration along the edges. This discoloration shows most prominently on the tops of the counters. The counters have been installed for two years. The kitchen has had very little use as I was away for a good part of that time, and I am the only one who uses the kitchen, cooking and cleaning. I contacted Jessica, sent her photos, and assured her that no harsh cleaning products were used. She suggested that moisture may have seeped in through the mitered joints and that her workers may have to use a tool to dry it out. I also spoke with a contractor who suggested that the edges may not have been sealed properly. Unfortunately the two workers who arrived, speaking little English, indicated, as far as I could understand, that they did not know how to correct the problem. I then spoke with their supervisor who said that he would send another team. The following day I received a message from Jessica saying that the project was out of the 1 year warranty, and that Creation would not be sending a team to address the problem. To date, to my huge disappointment, the discoloration continues to spread with no further response from Creation, and therefore the 1 star rating.
