Ordering was quick, customer service was decent and the food was muy bien also it was very clean read more

Culver's - Fast Food Near Me - Watertown, Wisconsin

The food here is inconsistent with the burgers being dry and overcooked, but the fries and bacon severely underdone. There's almost always an issue with our order when doing drive through or online pickup. Staff could use more training as most of the time there are several people standing around while the inside is dirty and people are waiting inside and outside for their food. read more

Ordering was quick and fast. Food was also very good. The wait until the food wasn't too long.

I came in with my friends to employees arguing and then the cashier who knows my name didn't spell it right even in the slightest. the place was also a mess. read more

The foo was great! The person taking the order may have been new or having a difficult evening. She kept getting our order wrong and I had to keep correcting her. She did not repeat back the final order and I failed to look at the screen, so no fries. Oh well, the shrimp was great as always! We went back for ice cream and I watched the screen this time and caught her on an error and she corrected it. read more

After recent construction I picked up a screw in my tire. I noticed it before bing a block away. I called and asked what we could do to rectify this and was told there was nothing that can be done and there have been others that had the same situation and the GM refuses to do anything about it. I had to repair my tire at full cost. After pressing the issue and asking for a refund for the four meals I purchased that evening (denied) I was finally told they would send me some free coupons for meals... never got them and doubt they sent them. Very poor customer service. read more

Culver's - Self taping screw - Fast Food Near Me - Watertown, Wisconsin

I've never had such a pathetic experience at a Culvers. We ordered two burger baskets and a kids cheeseburger meal to go. Twenty minutes later we finally get our order...not even a "sorry for the wait" The cup lid dispenser was empty (both of them) and all three of the catsup dispensers were empty. When we arrived, there wasn't any line inside, and the drive through was empty. When we left...5 cars waiting for their food. read more

Culver's - 5 cars waiting for their food - Fast Food Near Me - Watertown, Wisconsin

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35 minutes for an ice cream. how does it take that long for a flavor of the day ice cream

It took 20 minutes to get my order and that was only because I went up to the counter and asked if they forgot about us. I promptly received my order and headed back to my table. On my way back, two other parties asked how long I waited because they were in the exact same situation. My wife helped out an older couple ten minutes after we received our food because they hadn't gotten their food either. She brought their food to the table and not an employee. Absolute trash. read more

Visited Culver's in Watertown today. The food was great and Riley, the guy who took our order was also great.

I just tried the Pub Burger. Cheese was lukewarm and had not melted at all. There were no napkins included in the bag. The drive thru cashier seemed more interested in chatting with coworkers, rather than focusing on customer service. read more

I went to Culver's today through drive thru and returned home to eat my meal. The drink I got had a part from the Soda Machine in it. The only reason I noticed it was because I wanted to eat the ice after I was done. How disgusting. When I called to tell the manger what happened all she did was say she was sorry and offered a COUPON for a free drink I could use to come back later in the week. Not to mention 3 days prior it took 35 minuets for them to serve me my order of ice cream (in the store). read more

30 minutes of time wasted in drive through just to receive an incomplete order. Food we did receive was cold and custard completely melted while waiting 10 more minutes for the rest of our dinner, which was never received. Refund received but disappointed in management for not taking initiative during a rush of business read more

Husband went in because drive thru line was long. Only him and another. He had to wait over 30 minutes. Other people were cancelling their orders. A guy came in from the drive thru to say he had ordered a double burger and he received a bun with lettuce. Love Culver's but this one seems to continually go down hill! read more

Friendly service. Food was a little slow getting to us. Had a strawberry fields salad. It was pretty good, but I guess I'm not a fan of tomatoes and strawberries together on the same salad. Cheese curds always delicious! read more

I've been patronizing this store since moving to Watertown 20 years ago. In the last few years, the quality of the product and order accuracy has been declining. Tonight was the last straw. Wife ordered a single deluxe but was entered as a double deluxe. I ordered my burger without pickles and it was entered also for no pickles but the sandwich was made with pickles. The patties, which make a Culver's Butter Burger what it is, were dried out and not hot. I expect the burger patties to come straight off the grill, nice and hot. I expect the cheese to be mostly melted. I expect my order to be accurate. I expect better from this store. I will be taking my business down to the store in Johnson Creek from now on. read more

Ordered 3 things concrete mixer had almost no brownies. Waited 20 mins for some damn cheese curds and fries yall tweaked

This Culver's is pathetic go to literally any other Culver's. They take forever and get the order wrong with cold food.

Pretty fucking cold burger.. and like no fucking condiments... a man needs his mf condiments

This particular location is always very disappointing to me and my family. We have gone many times and have never been happy with our experience at this location. It feels dirty and the staff is not friendly. I waited for about 5 minutes to be acknowledged by one of the 7 people behind the counter, mind you I wasn't expecting to be waited on I understand they were busy. There was only one person in front of me who seemed to have waiting quite some time before I arrived. Then while I was waiting a woman came up and informed the staff that she had yet to get her ice cream she had ordered 20 minutes prior. After hearing this I left and drove to the next nearest location. I think this location needs to be revamped and have some extra training. It's worth driving the extra 10 minutes to the Johnson Creek location. read more

This restaurant is one of the best In Watertown. The staff is always so pleasant and helpful and they make the best Lemon Ice Coolers with strawberries EVER!!!!! read more

Ridiculous wait and a messy restaurant. Stopped in at 7pm for two small shakes. The lady at the register was obviously a trainee and struggled to make change. I waited 10 plus minutes for my shakes. During that time I watched employees lean on the counter doing nothing while the garbages needed to be emptied since they were overflowing. There were pecans and Oreos all over the floor at the ice cream station, but amazingly for an ice cream restaurant there was no one working that station. I finally spoke to Julie, the assistant manager, who gave me my money back. Skip this Culver's - it is a hot mess. read more

Usually very friendly service, depending on who's working. Average drive time should be 4 minutes. Good luck with that at this store due to consistent understaffing, despite being in a college town. Pricing is also usually 20-30 cents per item more expensive than the Johnson Creek counterpart as well (different owners). read more

great wisconsin place to eat. they didnt have coca-cola. but they had have free refills of soda. the bbq and ketchup and white sauce is good. if they had crystal pepsi i would give them 5 stars or if they had coca-cola i would give then 5 stars. the chicken tenders are easy to rip in half to let the hot air to get out. french fries were good. and they gave us the food really fast. great little place to eat. read more

Second time this week they screwed up my order. Thus is the only culvers I have ever had a problem with. I am done with them. Poor attitude and kind of messy also. read more

This Culver's is very bad at getting orders right, but primarily when you order through the drive through. The food is okay, but if you want to drive 10 minutes south on HWY 26, you can go to the Johnson Creek Culver's where the food tastes better and is always hot and ready to go! read more

My fiancé and I come here almost every time we finish grocery shopping. Never had a problem until I had young lady take my order... 1. She didn't look at us once while taking our order. 2. She was extremely disrespectful 3. She didn't tell us our total, we had to ask 4. She didn't offer a recipe 5. I ordered a burger and requested no onion... guess what!? They loaded it with onions! I am not happy with my service read more

Will not be going back. Waited 10 minutes for my order after "pulling ahead" in the drive through. Once my order came it was both incorrect and cold. read more