I have spend hours on the phone without any regard to my spring water delivery issue. I have for…read morethe last few years obtained 5 gallon Spring water from 3 sources: ACME markets in Haddonfield NJ, Wildwood NJ, and North Wildwood NJ. For some reason, this summer the distributor has failed to deliver the 5 gallon spring water, delivering Primo purified water instead. I have turned in over 8 bottles to the stores, and have another 12 in my homes. Each store owner has continually requested replenishment of the spring water from your company , without effect. I have attempted to get a return for the bottles, but the store will not honor any return. I would prefer that you ask to please restore this service to these stores. I have run out of your customer service team to call. They do not understand. I would accept a home delivery, but your company will not credit the 20 bottles I have. Seems like someone at Primo or Crystal Springs delivery would pay some attention to this problem. Customer service does not help.

Been waiting two weeks for a delivery. Customer service advised there is nothing they can do…read more Make you wait 30-40 minutes to tell you there is nothing they can do,

After looking at the prior reviews I can tell I'm not crazy..THIS COMPANY JUST SUCKS! I never leave…read morereviews but the constant IDIOCY OF THIS COMPANY IS MIND BLOWING. No one here is clearly educated because they just change your delivery dates with no communication and when you update your order online THEY STILL GET YOUR ORDER WRONG. NEVER INVEST IN THIS COMPANY I AM DONE!

Ready Refresh has been bought out by Primo Brands, the service is horrific! Our order was…read morerescheduled twice. We have completely run out of water and had to make a trip to Home Depot to get water. Naturally they stock a completely different brand so we had to leave a deposit for the water bottle. We are paying for the convenience of having water delivered, and they aren't delivering. When you call, you are either put on hold for hours, or they hang up on you after leaving you on hold for ten minutes or more. NOTE - if you do not have the infrastructure to take on an acquisition, consider not buying out another company.

I was contacted by Crystal Springs and received an apology, as well as a refund…read more It's really a shame that consumers have to use these platforms for results. Either way issue is resolved.

Crystal Spring Water/Primo are in the unlawful business of placing fraudulent orders for clients,…read morenever shipping nor delivering anything of these orders, then billing you for them!! Today is the 3rd time we received a fraudulent invoices with duplicated and tripled charges, back to back, for items we never ordered NOR received. They will be facing legalities asap!

We had an excellent experience with Pure Water Solutions! Technicians Phoenix and Gabe replaced our…read morewell pressure tank in the crawl space, and they did a fantastic job. They were friendly, knowledgeable, and very professional throughout the entire process. They took the time to explain everything, worked efficiently, and made sure everything was done right. I really appreciate their great attitude and quality workmanship--highly recommend this company!

Great service, I have been using Pure Water Solutions for over 20 years and I have always had…read moreexcellent service! Technicians are courteous and professional and very helpful.

Bill Hendrickson was a pleasure to deal with. I would…read morerecommend him to all my friends. Thomas Eckert

We bought a GE washer and dryer Sept 3rd 2025. The washer…read morehas already been replaced my a Maytag., not from lakes appliance. The GE washer and dryer were junk , we paid well over $2,0000 dollars for the set. We love to get money back but good look talking to manager, he never was there. Last night 12/7/2025 the dryer stopped working. Now we will have to replace that in December... Never go here learn from are mistake, overpriced and they sell crap with a smile and fight you tooth and nail instead of trying to help. If you have money to throw away, and get crap in return then go for it, also very rude sales rep., I won't name him, but they only have one.

Look, if you want a pool, they can give you a beauty. But the extras are the problem. I put in a…read morepool and a gazebo with a jacuzzi in it. Despite constant reassurances there would be no problem with the township regarding the gazebo permit, when it came time to install it I learned that it was rated for 100 MPH winds but needed to be rated it 115 MPH. The company had to have an engineer complete some paperwork and hit me for the bill! I was already stuck since the entire setup was based off the jacuzzi and gazebo. Also, the radio recently stopped working on the jacuzzi after about 18 months (6 months past warranty). They are coming to open my pool in two weeks and I wanted to know of they could incorporate fixing the radio, which is likely just a fuse. Instead it's a separate service call with additional travel costs. This means about $300 to replace a lousy fuse. Also, the gazebo they brought was different than the one ordered but I kept it because it was close. Unfortunately, the installers didn't know how to do it right and the windows have never closed properly and get blown open in strong winds. I had to fix it with an eye hook and latch. In short, they can put in a nice pool, but there are a lot of companies that can do that. Nothing special and the extras become problematic. Oh, and they just "opened" it today.

O NOT USE Niagara pools!!!!! DO NOT RISK YOUR EXPERIENCE…read moreAND MONEY ON THESE FOLKS My family hired Niagara pools to build an in-ground liner pool for our home. We were told the cost would be around $47,000 that actually cost us $53,000. They started work in the fall promising be completed before the next summer season. Due to what they claimed to be a fall with more rain than usual they could not complete our pool in the fall and that we would be first in line when construction continued in the spring. This DID NOT happen in fact I had to email and call throughout the spring for then to return to work on the pool. It did not get finished until the 2/3 week of July that year. Immediately we had problems with the pool. The lining in two spots continued to come apart from the seam at the top requiring multiple visits for them to fix. The pool light did not work, the heat ran sparingly, a large crease developed in the liner in the shallow end and the handle to the filter snapped off the first summer. All these things were reported to the maintenance department via phone and email. With no response in months of trying to get a hold of them. They finally came and addressed the handle and light. And told us the liner crease at the bottom and top liner pop out was from the pool settling. As seasons continued more and more creases have appeared in the shallow end to the point now that we have approximately 5/7 very large creases running the length of the shallow end. When requesting someone come look at it and it to be addressed and fixed. A very rude gentleman named Ken came to our home looked at the pool for a max ten mins determining that they were not at fault, and they would not be fixing the liner. He then ignored countless emails and requests to discuss this. Finally, after months he called me and told me that at some point the pool water had to be less inside then under, which it never was, and that we had not hired them to close the pool, which was never stated as part of the terms of their work warrantee, they would not guarantee the work and we would have to pay $8000 to a different company to come replace the 4-season old liner. Because they were not going to do it. I work as a manager in the home improvement industry, and this is the worst customer experience and customer focused approach I have ever seen. We as the customer where blamed for a pool with a liner that had a visible seam in the shallow end where 2 different pieces of liner were used and connected. The creases have occurred need that seam as has the continued liner popping from the top groove. Ken is the most egotistical home improvement individual I have ever spoken too. He adamantly blamed us and took no responsibility for anything that had gone wrong in the whole process. I understand clearly now why there have been multiple lawsuits against this company. They are solely focused on making money and have no integrity to standby their work or even come up with a mutual agreement to share the cost of fixing the liner. The absolute entitlement is disguising and explains why countless employees I dealt with have since left the company. DO NOT RISK YOUR EXPERIENCE AND MONEY ON THESE FOLKS

I'm a huge fan of this store. On a hot day the lines can be long and they never seem to have enough…read morestaff. Their prices though are very fair. They are much much cheaper then Leslie's for pool supplies. They are a bit out of the way for me but for the savings I don't mind. The staff is always helpful. Solid 4 stars

Having the worst experience with this company who are completely exploiting the pandemic to make…read moresales and then then not providing any support. Our pool was sold to us with the assurance they'd help us with the aspects of installation and it was not. The first day the pool went up, the liner ripped. 17,000 gallons of water and all the materials such as sand GONE. Slowest customer service; got a liner delivered several days later. Pool is STILL not fixed more than two weeks later and they will not return calls. I wish someone had warned me- please go ANYWHERE else.

I have a condo that's been vacant for six months. During this time period my water bill has been…read moreastronomical. I called and asked why. They had no explanation except to say that I probably didn't realize how much water I was using, even though I used NONE. I just turned off the water so I didn't have to deal with this awful company. Also, if you call, expect to stay on hold for an hour. I wish we had a choice as to what water company to use. Since they have a monopoly I'm sure they don't care.

My sister paid her bill, has the bank statement to prove it and these guys still claim they weren't…read morepaid. Is bank fraud normal for that business?