I bought an RO system years ago and, with the support of Pure Pro supplying new parts, it continues…read moreto work great.

I have purchased from this company for a really long time. It may have been as early as 2008, I can…read moreno longer recall. The RO system with pump provided was well crafted and I was pleased with the service. Years later, when normal maintenance issues arose, I figured they may no longer be in operation, but I was pleasantly surprised that they were. I ordered replacement parts which were priced competitively and shipped promptly. Recently, 2024, I once again had a few leaks from the pump which has been working daily for another many years, and once again, Pure Pro USA was there. Amazon had "maybe that's the same, or is it? And how many weeks until it ships? And what is the return policy?" products. But Pure Pro had exactly what my model needed all these years later. Parts arrived promptly and I completed all the work an hour later. System running as good as the day I bought it. There are a lot of players in the water treatment space and the technology is very similar. So I choose a company that stands behind their products and is there when I need them.

Joe and Dave at Pure Water Solutions were professional and knowledgeable throughout the selection…read moreand installation process. Both as it turns out are plumbers by trade, which gave us confidence in the work they performed. They were responsive, punctual and respectful both answering questions by email and while on site. Joe and Dave immediately removed their shoes when arriving without even being asked. This is something that seems rare these days when working with contractors. There was no high pressure sales or scare tactics during the initial sales visit. They arrived on time, tested our water and Joe provided his initial suggestions on a system. I appreciated this approach as I was expecting just a salesman who didn't know much about specifics on the install and pressure to make the sale that day due to "the today only special" or "oh my, your levels are very high....". I had specific questions on the installation of the system as we required a couple of extra plumbing considerations and Joe was able to take a look and said "no problem, we can take care of that". He provided a quote promptly following the visit with a list of options itemized so we could select the type of system. Once we gave the green light, the install date was quick and the day of install things went well. They even took a look at a small leak we had on a sink and fixed it which was outside the scope of the original work and when offered extra money for their time, they refused. We are very happy with our experience with Pure Water Solutions. We found them by referral on our hometown's Facebook group and we were not disappointed. It is great to find a small business which allows you to work directly with the owner(s) and who truly take pride in doing a good job and building their reputation. We would definitely recommend Pure Water Solutions. Thanks for finally great tasting water right from our tap. No more bottled water for us or iron stains!

From the owner: We’re not your average water treatment company. We come from a Plumbing background so we bring that…read moreprecision and knowledge of the entire homes plumbing system to your homes water treatment. We take the time to test and understand your home and businesses water and make sure the system we install best suits your needs.

Rescue Plumbing responded right away to give me an estimate. We agreed on a short date to fix the…read morerepair. The agreed upon repair was done to satisfaction and the plumbers even added in a side job that wasn't previously discussed at a reasonable price since they were already in my home. I'm highly satisfied with the service I received and would recommend Rescue Plumbing to anyone.

We had sewer ejector issues and I needed a good evaluation of what the problem might have been and…read morewhat we should do. They were quick to schedule with me, very knowledgeable and walked me through my system and my options. I appreciate that the initial evaluation is free and very detailed. Highly recommend. I'll be going with this company for any future plumbing issues.

You come with very high recommendations, from great people. Keep up the great workmanship.read more

Apparently you can't read either, your tech came into my home right behind some other people (there…read morefor another reason) without identifying himself. Made assumptions and told your wife who claimed to be the sole owner, something about me but she wouldn't say what or why she was turning down my business. I'm still in my home with another company's softener, iron filter and RO system. Guess business must be pretty good to turn people away because of assumptions from a tech.

Be aware they will put your unit in then 20 years later you want them to come out to service the…read moreunit and they don't come to the area anymore. Not only that you can't buy parts from them either. Now thats what I call customer service!!! Think about down the road before you get these people you can count on in the future.my star wood be a 0.

Had service call scheduled a month out, get a text the day of that they will call to reschedule…read more Waited 3 weeks, no one called. I called them and again scheduled an appointment one month out. They no showed! Get a text one hour after appointment window that they have to reschedule. Horrible service!!!!!!!!

Sent email no response, called and was told she doesn't look at emails. Made appointment. Never…read morereceived acknowledgement so made me worried. Time came and went i called left msg. No call back. Called end of day left msg no callback. 5 days later received callback. Already found a new company. So sad. Good company gone bad.

If you have a flood due to one of their products or service's, do not expect these people to come…read more They do not acomodate. Earliest they said they could take care of the problem was 2 days knowing the water supply was cut off to the house and handicapped elderly people live here. We called a regular plumber to cut out their product. Only took 20 mins to do the job and have running water before 5pm. Terrible experience with this company! Use at your own risk!

Tony is a great guy! we used him in our first home and now in my second home. He is very busy, I…read morehave notice he dose not get back to you quickly but he will get back to you. sorry to the people that were not satisfied...he is worth the wait

I called Tony Bardusk at Suburban Softner with a general question about my water filtration system…read more I had just moved into a new house and wasn't sure the best way to maintain my new system. Tony was helpful, responsive and gave me lots of follow-up information on what my options were, how to replace my own filters (since I was outside of their service range), and what my options for other systems if I wanted to upgrade (I had asked about that, so he wasn't up-selling :)) I sincerely appreciated Tony's help!!!

As many previous reviews have stated, this business and "Lisa"…read moreneeds some lessons in customer service and how to speak to people. I'm not going.to waste any ones.time with a long story. Just weigh your options. There are any number of other companies Happy to earn your business. Customer Service is DEAD here!!! Sorry that I tried to keep my business local. I don't believe they will survive with the way they treat people.

When visiting this poor excuse of a business, make sure you read all signs in the store, including…read morethe one that points out that they are not responsible for poor packaging of their products, which will (not might, but will) result in damage to your vehicle, clothing, and/or physical self. After picking up a container of bleach, I returned home to find a leaking container, with a broken handle, in the back of the minivan. When calling to request a valid container, no answer. Message left with no return from anyone. Customer service is not a priority here, just give them your money and leave. Obviously, standing behind their products is not a concern.

Unfortunately, I believe Tim wants to get out of the business. 9 years ago he installed a whole…read morehouse water conditioner system. Last year it started giving me problems. The water was inconsistently soft, the toilets would make very loud noises during the recycle system, my old (and new) hot water heater would have flushing noises throughout the day and there was a lot of air in the water lines. I called Tim a few months ago to replace my brine tank that broke (my fault) and to look over the system stating the issues I had. His service fee was quite high and he never inspected or tested any part of the system. When asked, he said the softener resin didn't need replacing for another 10 or so years. When he found out another company was servicing my RO System, he erupted into a 5 minute tirade condemning that company. Well, Tim will NEVER be allowed in my home again and another GREAT company has replaced my system. The resin DID need replacing and the main system valves needed service. It was shot. Now, ALL my issues are GONE and the water has NEVER BEEN BETTER. I wish Tim well and advise all to follow up on any service you pay for. There's always other companies that will earn and keep you as a respected customer.

Tim quickly diagnosed the problem with my Seahorse water softener and provided a very fair price to…read morerepair it. The repair was quick and the softener is up and running again. Moreover, he provided multiple updates on his arrival to my home so I could plan accordingly. Highly recommend.

Had installed a water Softner and a Osmosis in my Ceder lake home , Ray was the installer , all I…read morecan say what a pleasure it was to see the job and quality of his work , we are going to miss this guy when he retires , Hope he leaves his expertise with the new generation that follows, so hard to find guys like Ray who takes pride in there work ,,, Ty Ray

I have been using Eenigenburg for more than 40 years. My well water is very hard and has iron and…read moresulfur. I have an AIF for the iron and sulfur and a softener. The units are made by Aqua Systems and work incredibly well. My tap water has no iron, sulfur and is soft. I just had the AIF (Air Induction Filter) serviced and it has been 10 years or more since either unit has been serviced. The design makes it very easy to service. The service person was pleasant, made no mess and the service call reasonably priced. I just had my water tested and the well water high in iron and very hard. The treated water was soft and NO iron. If you are looking for water treatment, this is the company to c AA ll.