Ordered twice from this vendor, and the food was good quality and delivered on time. However, the reason I'm giving two stars is the lack of customer service I received in my interactions with Lee. I never received a confirmation email with my order the first time I ordered on the online portal, so I didn't think it had gone through and made arrangements with a different caterer. They both were delivered at the same time, so we ended up paying both. We had feedback from attendees that the sandwiches were good, so I thought I'd try again.
The second time, I received no confirmation again, so I called to confirm. Three different calls, three different voicemails, I finally got a call back that they were confirming the receipt of the order. I tried calling back to give my credit card number to no avail, and no call back. Then I was waiting for an invoice to come via email, and it didn't come. Over a month after the event and I just received a phone call from a very disgruntled Lee who listed all the times it shows from her system that I was receiving the emails and opening them. ?? Never got one! Her rudeness and lack of communication are two huge reasons why I will never recommend their services or use them again. I don't think you should either. read more