1. CubeSmart Self Storage

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    Rockford, IL

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    CubeSmart Self Storage

    5.0 (1 review)
    Open • 9:30 am - 6:00 pm

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    11 years ago

    Marcia was was great! So very helpful and easy to work with, and the prices were the best I've found. Highly recommended...

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    We can't do Card board boxes because My wife gets rashes from them. With Redi-Box Our move from one…read morehouse to another and 0° weather. Along with snow, blizzard was super easy. You guys know how easy it is to pack all your things. Label it and give it back without the hassle of keeping the boxes recycling and what not? Worth every penny I will definitely do this again. And i'm not stuck with all the boxes afterwards.

    I've used redi-box twice now. The first time was great with no issues, the second time was not…read more There were a lot of small things that really added up to a mediocre (borderline bad) experience. I added on packing paper to the order 3 days after placing it. 1) When the order arrived I found a bug in the bubble wrap. 2) I was asked to delay my pickup date, which I did even though tiny apartments in Chicago don't leave much room for storing large plastic tubs and it really messed with my ability to properly move in and decorate. 3) On pickup day the driver didn't want to take the elevator upstairs to pickup the boxes so I had to bring them down to the ground floor myself. On their website picking up boxes is included in the price. There were no stairs for him to navigate at all so there really wasn't an excuse for this. 4) A month after placing (and being charged for) my order I received a receipt for an additional charge. I called multiple times to figure out what the charge was for but no one ever answered the phone. I even responded to the text they sent but received no response. I did some math to figure out it was for the packing paper that I guess they forgot to charge for. This last issue is what really made me write this review. To go around charging people's card and not telling them what for is crazy. Not a horrible experience but I'll probably try another company next time.

    Extra Space Storage - Office

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    I have nothing but good things to say about Extra Space Storage in Highland Park. They have a…read morevariety of storage options at different sizes and price points. I've been a customer for about 8 years and have always found the personnel to be accommodating to my changing needs. I've had the pleasure of working with current manager Kathleen Grant for a while and she goes above and beyond to ensure I get the right space I need. She even informed me that I qualified for a senior discount, which I appreciated. I'll say one more thing. I use another local storage facility for vehicle storage. The facility itself and the staff is not up the same standard as Extra Space.

    I've been an Extra Space Storage customer for over 10 years at two different locations…read more Unfortunately, their new package policy has made it impossible for me to continue using them. In the past, the office would accept deliveries and place them inside your storage unit. They no longer allow the office to accept ANY packages. FedEx and other delivery drivers also will not enter your individual unit to leave a package--I tried. I even spoke with corporate, and there is no workaround. So if you use your storage unit for any type of business or job function that requires receiving packages or deliveries, I highly recommend looking elsewhere. Other storage facilities in the area accept packages and will place them in your unit--and many are literally half the price. After more than 10 years as a customer, I'll be taking my business elsewhere. Hopefully this saves someone else the headache. You're welcome!

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    My parents moved from IL to KS. I spoke with several companies and decided on O'Mara's because of…read moretheir professionalism and knowledge. We were not disappointed! My mother had a medical emergency on the day they were supposed to start packing. We called, explained and were offered the next available date. There was no penalty or fee incurred, which was appreciated. They were efficient, quick and although not all boxes are unpacked, we've only had one item with minot damage. Jason, Jacob and Elijah were patient with and kind to my aging and sometimes difficult parents. I would use this company again!

    O'Mara Moving & Storage, Inc., 1240 S. Adams Ave., Freeport, IL,…read more picked up, stored and later delivered a Steinway Model B Grand Piano with an appraised value of $42,000. The final move [100 miles] was $1100 on top of the "Climate Controlled" storage bill of $1728. The piano arrived with obvious gouges and damage to the finish on the case and on the inside of the piano I discovered mouse droppings, mold, mildew and rust on the strings. So, not only was it damaged in the move it was further damaged in the so-called "Climate Controlled" storage facility. The piano was in pristine condition when O'Mara Moving & Storage originally picked it up from a residence in Freeport. Repair costs are in the $10,000 - $20,000 range. O'Mara Moving & Storage refused to take any responsibility for the damage so I filed a small claims case in Freeport, IL [as was required because I signed the contract there] where the limit for small claims cases is $10,000. The Judge found that O'Mara Moving & Storage was negligent and ruled in our favor, with the caveat that the check be written not just to me but also to a repair shop - in other words, rather than the damage award going to me personally, the only way for me to get the $8600 was to have it repaired even though I owned it outright and there was no lien [he didn't want me to get a "windfall"]. The award was not even enough to cover all the costs related to the repair [i.e. additional moving expense] so I would have to spend even more money getting it repaired - this on top of the $3100 total paid to O'Mara Moving & Storage for their incompetent, misleading services, and this doesn't even include legal fees incurred. As I understand it O'Mara Moving & Storage is self-insured and their "insurance" company is York Risk Services in Chicago. York is actually a Third Party Administrator which provides claims & legal services to self-insured companies. It was York's lawyers - Knight, Hoppe, Kurnik & Knight, Ltd. of Rosemont, IL - that we had to deal with in small claims court - neither Michael O'Mara or his son Sean even bothered to show up. Bottom line is, BEWARE OF O'MARA MOVING & STORAGE! They are NOT trustworthy.

    CubeSmart Self Storage - selfstorage - Updated October 2026

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