Michael was fantastic. He was very helpful patient and kind. He made it so easier for Us to rent…read moreour Unit.

Te atraen con una promoción donde pagas la el 50% de la renta el primer mes. Y luego te hacen…read morecargos sin previo aviso. Inicie pagando solo 46 dólares y al dique te mes sin previo aviso me cobraron 20 dólares más. Al sexto mes ya me incrementaron otros 12 dólares. En el Septimo mes nuevamente me incrementaron a 71 dólares. Y este ultimo mes me cobraron 103 dólares. Cada mes me hacían cobros según ellos para mejorar las instalaciones y otras cosas. Me parecen unos descarados y abusadores con los precios. No hay nadie q nos proteja de estas compañías. Dónde quejarse o poner demanda por el abuso ?

I required a refund from SecureSpace Self Storage Maspeth Queens due to a payment error on my part…read more Despite contacting the main office twice and being promised a callback, I am still waiting to receive one, so I contacted the Maspeth location directly. A manager named Eric was extremely thorough, polite, and accommodating. He appeared knowledgeable and promptly processed my refund, which was approved and in transit within two hours of my initial contact with him. I am using their College Point location, and the gentleman, Hudson, greeted me and gave me the tour. He was just as impressive. Thank you, Eric and Hudson Ebony D Guyton 06/04/2024.

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

I recently ended my contract which I had from 2006. This Storage facility is unlike any other I've…read moreseen. It is extremely clean, well-lit and the storage rooms are very easy to access. There is ample parking, you feel safe and you are in a secure setting. The staff are friendly and professional. I ended my contract because I no longer needed storage. Sixteen years is a long time and never did I feel during those years the need to go elsewhere. Should I have storage needs in the future, I would definitely return.

* EXCELLENT! * I just wrapped up my contract using WESTY…read moreSELF STORAGE at 2400 Marcus Avenue, Lake Success, NY 11042. My first time using a self-storage facility, and it worked out very, very well. * The location was clean and well-maintained. And the staff running it were courteous, professional, and very accommodating. * Lastly, the whole thing was so easy and convenient. No problems, no hassles, no worries. *** Thumbs up all around!!!

Excellent service always helpful. Reasonable price…read more Always assisting you when you need help Service is excellent, always formally communicating with customer needs repairs if necessary

Very happy with everything there! Good service. Good customer service. I'd recommend it.read more

Brad and Ryan were both extremely helpful to me with my storage needs. Brad signed me up for the…read morescreaming deal of $1 for a unit for the first month, and saw to it that I'd have a 1st floor, easy to access space. Since I was new to the area, he also gave me information on housing and recommended a local realtor. Ryan was very nice and helpful when I was bringing my items in. Overall, I was extremely pleased with the customer service and great prices at this facility. I would definitely use them again, and I heartily recommend Public Storage of Great Neck, NY.

Aaron made our experience as smoothly as possible. He is…read morevery courteous and customer service oriented. He was able to accommodate our needs for a more convenient space. I would recommend Public Storage in Great Neck.

This place in incredibly clean…read more Easy access. Two elevators! The staff is exceptional here. They are very helpful and seem happy at work. My rented space is perfect, clean and easy to get to. The rent is competitive. Hope this helps

I am not happy with my monthly charges getting bumped up an additional 100.00. Also, the hours are…read moreshort and early morning I always have to wait a few minutes over. I should keep track of the times that this happens but since the location opens later than it used to I have to move quickly and handle my shipments quick. I was sent a notice in the mail but I don't think this location can really justify the increased rent for shorter hours. Now I have to move around for cheaper storage and make time for that.

Just got a storage unit and the facility looks very clean and the customer service was excellent…read more Kendall, the manager, went the extra mile to show me different units and answer all my questions. I never really post reviews but I was really impressed by her efforts, patience and positivity.

I had a very positive experience with this company. With people who are moving in and out for…read morewhatever reason they offer good service. The unit I rented was for a month I paid $37.00 for a month. It's $62.00 a month moving forward. Vivivania was the perfect lady. Grace and kindness.

Used ZeroMax for a few items and they delivered it perfectly. No issues with their service. I…read morehighly recommend them

tl;dr Dispatch was great, crew was horrible…read more I want to be fair. Dispatch was professional, helpful, and the price was reasonable, especially for short notice. I wasn't pushed to give more of a tip, although I did tip more than recommended. I was initially really satisfied, but have since discovered they deliberately damaged a 6-level stacked metal card cabinet. When I included it in the inventory, I wasn't aware there were still items in the drawers. Our move was extremely chaotic, and the moving service that we used prior, checked all drawers to make sure they were empty, before moving items. People make mistakes, especially in stressful circumstances. Nonetheless, I accept that the responsibility of checking was still ultimately mine. However, if I had been made aware there were still items inside, I would have apologized, and either offered to pay more, or moved the drawers myself. After arriving at the new location, my son heard clinking sounds, as one of the movers walked past him smirking, while shaking and swinging the drawers, one in each hand. He then threw the drawers on their sides, onto one of my metal bookcases, which was apparently repeated for all 6 stacks. Between the throwing and shaking, the outer surfaces of the drawers and top of the bookcase were scratched and scuffed. The individual drawers were so badly dented that I had trouble putting several back in once removed, to retrieve the items that had been flung into the very back, past the drawers. They could have refused to take the cabinet, like they did with several boxes I had pointed out at the beginning of the move as needing to be prioritized. I had to beg and offer them more money to get those boxes onto the truck, because they said they'd already taken enough items. It wasn't until they called dispatch that they were told I had preemptively paid more the day before, because I didn't want to risk undercounting the boxes and other items. Dispatch said I didn't owe anything more, and told them to take the boxes. I was trying to understand why this crew didn't simply decline to move the cabinet, like with the boxes. They would have been well within their rights, because it violated their company's policy. Given the smirking and throwing, the only conclusion I can make is that this crew found messing with customers and damaging their items, fun.

I've never done storage before but I can already tell that this is one of the best around. From the…read moremoment I started renting until now, I've gotten the best and most professional service anyone could ask for. Each time I call in or visit the office, I'm met with enthusiasm and care by the store manager, Dan Tan. And his enthusiasm can be seen outside the office as well as I see him always cleaning and making sure that the facility is clean and well kept (which it is). Thank you Extra Space Storage and Dan Tan for a great first experience with storage!

They send the correct ordered items. I'll be writing a review for this company. I ordered a set of…read more3 pairs of shoes red, white and grey. What I got from Mat at this address was these items:

This CubeSmart store made my first time renting a storage unit a cinch. I was originally looking to…read morerent a 5'x5', but after seeing the different sizes in real life, went with the slightly larger 5'x7.5'. (By the way, the "storage lockers" are only accessible by ladder, which was something I did not want to risk with my bad back, as tempting as the price was.) Every time I visited over the past 3.5 months, the facility was clean (do they use "new carpet" air freshener?), the carts plentiful, the staff nice. The setup made loading and unloading large amounts of things really easy. (Well, outside of the slightly-sloping parking area, but minor quibble.) The Home Depot next door is a little too convenient, as evidenced by my having spent more at that location than anywhere else in the US. Even ran into some great folks in the elevators along the way. I was sad to close my account today. As I told the rep, CubeSmart has been my home away from home for the past few months. If I can't find an apartment right away in Chicago, I am hoping that my CubeSmart experience there will be just as lovely as this one here has been for me. Thanks, guys!

Too many junk fees-unprofessional front desk staff member. Rude, aggressive, defensive. Witnessed…read morehim yell at another customer. Uncomfortable and unpleasant individual. He refused to give his name, said everyone is a manager and call corporate. I called on another day. He hung up the phone on me. I left a message and never received a call back. Additional fee for lein/auction/ late fee/administrative. Only have 1 week to pay then in less than 7 days late fee of $30. Employee said he cannot help call corporate. Corporate re-routes call back to Flushing, Queens-Delong Street. Waiting over 1 week to speak to Janette. This is bad for business. I hope leadership sees this and enforce better practices. What's going on in Downtown, Flushing Queens location? Such a shame and embarrassment to the company. People at the location you do business with tell you to call Corporate, and they don't have the name of their supervisor or boss. No accountability/ responsibility.