put a padlock on my storage unit even though it was paid to date and wouldn't come take the lock offread more

I've rented a lot of storage units in my life, but this has been the best experience! Excellent…read morecustomer service. Doug and Jeff were super helpful. Nice units, very clean. Highly recommend!

Very efficient and professional. On time and moved quickly…read more I really can't believe how good they handled the job.

I previously rate this company high. However I just found out how poorly the handled my furniture…read more Upon sitting on one of the beds it BROKE!!! Also, I have 3 useless bookshelves. The pins needed to hold up the shelves are missing. Isaiah told me they were in my old home office tape together in a ball. I went back there and found nothing anywhere I looked. Afraid to sleep on either bed that they reassembled. I removed the photos and changed the rating because Jerome from Moving ahead did an excellent job of correcting all our issues. I view the measure of a company not only on the original work but how they handle any issues that occur from the move. Moving Ahead Services did an excellent job correctly every issue we had. I recommend this business.

I recently moved my parents out of the dream retirement home in Florida to Pittsburgh. Since my…read moremother is not able to move into her new apartment yet, we needed to store the cherished possessions we had shipped up. We chose Storage Sense at 1100 Boyce Road. I am so glad we did. The only link in the whole process that was handled with professionalism and real human care was Sue's at Storage Sense. Our unpackers (Them Movers; avoid at all costs) never showed and just left us hanging and the freight company (ABF) just left their trailer sitting in Storage Sense driveway for two days. Sue worked with us, allowed the trailer to sit while we arranged for Eric's Hauling and Moving to come help us out at the last moment. I can't tell you how Sue saved us that day and the next couple of days. She certainly made me feel good about Pittsburgh after an inauspicious start. Thank you Sue!! Mike P

From the owner: "Rent self-storage in Upper Saint Clair PA at Storage Sense on Boyce Road now. We offer a variety…read moreof storage units to accommodate your storage and budget needs. Our contactless online rentals make it simple to choose the ideal storage space for all your belongings. Our storage facility has digitally recorded cameras and keypad access for the protection of your personal property. Find storage for your home or business at Storage Sense in Upper Saint Clair, PA."

The actual movers where really good however they didn't start until 3 pm and then the office…read moreovercharged me. They charged me for 12 rolls of packing tape when they barely used a 1/2 roll. I called twice for a refund of that charge and they kept saying g they would do it but never did. The customer service in the office wasn't great as they never updated me on the timing either as I had to be the one to keep calling.

TL;DR - Movers held our items on the truck until payment was made prior to unloading. Movers had no…read moreexperience moving items (uncovered mattress, face down on the sidewalk with the mover on top of it) They did not understand how to load a truck (small items were loaded first and not stacked). Claimed truck was 'full' despite being half full. Movers were instructed not to unload our items at our destination, UNTIL payment was made (which how can that be if time to unload was not accounted for?). Damaged walls and items. Had to call 2 friends to help unload the truck. Hands down the worst company I have ever worked with.We used them for a move on April 2024 to move our items from our townhome to a house that was 0.3miles away. The move took 6 hours longer than expected, despite having already broken items down and made them easily accessible. The moving crew had 0 equipment and were extremely unskilled in moving the most basic items, including a mattress. They called a week before the move to get an estimated list of items that I would need moved, during which on the phone call that I explained I was currently travelling and can only list of what large items come to mind and approximately 25-30 boxes for the miscellaneous items. There was no follow up email sent to gather a formal list of all the items needing moved. On moving day, movers were 2 hours late and 2/3 workers showed up in an unbranded moving truck that did not have a ramp. I walked the movers through our townhome and showed them everything that needed to be moved. However, it became very apparent that the movers had no experience in how to move out a house. They were unnecessarily wrapping things that didn't need to be wrapped, and did not know how to move a mattress as it took around 30 minutes to get it down 2 normal flights of stairs. It wasn't until hour 2 of 6 of moving out that the third mover showed up. They spent a total of 6 hours trying to move our well packaged and organized items out of the townhome. I spoke with Michael Dunne who asked me what is going on and why is it taking so long to move out. I explained that the movers were disorganized and lost with this move out process, and that the truck did not have a ramp. One of the movers came back to me and said that they couldn't take half of the items I showed them because it was 'not on the list' - the estimate list that I read out over the phone while travelling. We were 5 hours into this move out process that should've taken no more than 1.5-2 hours with any other company. They also claimed the truck was 'full' even though nothing was stacked. I also had to help them move some of the bigger items into the truck myself. 6 hours into the move, Michael Dunne called one of the workers and said they had to move onto the destination right up the street and start unloading. Extremely frustrated at this point, I agreed to move on and we'll come back for the other items ourselves - Michael Dunne got me to schedule another pickup in a few days, during which a $100 deposit was made. When we arrived at the unloading destination, the movers were instructed not to open the cargo door until a full payment of $2081 was made, PRIOR to unloading the items. This was around 2x what was quoted as they were charging for 'extra time' due to their inability to support a proper move-out. How do you know what to charge hourly if you haven't done the unloading process yet? They parked on a very busy street and not our driveway, despite me requesting the drivers to park in the driveway or even our front lawn. They refused, stating "we are not a traffic company, we are a moving company. F**k the traffic". Multiple items damaged, walls damaged, it took until 9:30pm (9.5 total hours) to have 75% of our items moved out of our townhome that we can still see out of the window from our new house. It took multiple emails and phone calls to cancel the follow up move and receive my $100 deposit back. I never received the signed contract at the time payment was made, and emails and phone calls have not been answered.

Very nice. Pretty reasonably priced as well. Friendly customer service representativesread more

DO NOT RENT FROM HERE. There is no official office. They don't always answer the phone. Last month…read morethey debited our account 5 times! After a week or more it finally got straightened out. Now we go to pay and it says we're behind a month and our account has been suspended and we're locked out of the building. The one nice thing is they have a military discount but since they are so expensive it balances out to the average price. We're looking for a new storage building.