This is the worst CubeSmart location of the 4 have experienced - and we have been loyal users since 2012.
The initial sign-up process included a live person taking our information and incorrectly setting up an account for the wrong type of space to store our 15 ft travel trailer. These problems were rectified by "Tiffany" the competent customer service person who found a space for us near two vintage cars whose presence made the place seem safe and secure. WRONG!
We just discovered that this CubeSmart (#5661) allowed someone to live in our trailer! The person broke the lock, ate our food, bathed (his towel was still wet), filled and possibly emptied the toilet cassette by breaking a second door, and stole a variety of tools, hitch locks and accessories. So much for 24-hour video monitoring....
When we called the CubeSmart 800 number we were told a manager was on the way, within 20 minutes. After an hour, we called again, waited several minutes before the operator said we needed to call the police - the manager had no intention of helping us - and clearly no interest in how someone could break into the facility and move-in...
This site is also home to dozens of ATV's and dirt bikes that are illegal on the streets and parks of Philadelphia. Weekends the place is a huge staging area for this activity. CubeSmart has shown no interest in helping the city clean up this scourge. read more