I was going to help a friend with some things in storage, we went to the unit to find it closed,…read moretheir hours were until 6 on Saturday, and then their was another lock on the storage unit door, and the account was paid in full until the 11th, this happened on the 8th. "Sorry, I guess it was a mistake". No kidding!

Horrible! Since the change to new management. The customer service company can't do basic things…read morelike help you pay your bill. One person tried for 30 mins, in the end I had to go in person. The next time, the representative told me to try online and use my phone number. So...extremely helpful. try online, system didn't recognize my number online. So now I have to go in person again. Prior management had no problem taking payment over the phone. Under 5 mins, now I can't even speak to a person who is on location unless I go to the location.

Do not go with the cheapest quote. That's the lesson I learned…read more My move did not go as expected. I made it clear that I had a lot of large, heavy furniture and I also told them the sizes of the two storage units that I wanted emptied and brought to my new house. I specifically asked if it would all fit and if they would make multiple trips. I was quoted a price for six hours including tax. They did bring most of the large, heavy stuff but took NONE of the boxes. Now I am left to empty half of a 10x25 unit in MANY trips in my car. Not only that, but one of the movers spent a lot of time trying to get out a splinter (using tweezers that I offered) and using the bathroom and the other guy stood around waiting for him. This caused me to be charged for an extra hour. I'm grateful for what they did, but it wasn't as much as I was expecting. I'm older and on a limited budget so I went with the lower priced option because she said they would handle it, but they didn't and now my arthritic knees and back are paying for it.

We were looking for movers for a move from one town to the next. Carolyn was extremely helpful and…read moreresponded quickly. The move is next week but so far I would highly recommend her.

I'm a summer resident, and have been renting two 5X10 spaces at East Lyme Rent-A-Space since June…read more2014. I chose them for their competitive price, clean facilitiy, and convenient location near the Interstate. Both Casey and David, the two site managers, have been terrific. I dabble in eBay sales, and feel comfortable having people come to the storage unit to pay for and pick up their items (much better than having strangers come to the house). Casey was super in helping us figure out what size space we needed, and in July she helped me figure out how to package a large, awkward package for shipping. David was recently very cheerful in helping me understand the terms of my contract, so that I don't incur extra charges when I move out next month. I'm sorry that a previous viewer had a negative experience, but I have had nothing but positive things to say about East Lyme Rent-A-Space.(not to nitpick her comments, but there is a sign clearly posted on the dumpster that it is for cardboard only).

I recently rented a space at this location. After signing paperwork my boyfriend told me that the…read morespace was to small and the money i paid for it was extremely high. Even though i signed the contract that had stated no refund i called back in 24 hours not even using the space to cancel. I paid with a credit card and manager told me there was no way he could help me out because they were not set up to refund. Whatever. I found a place much less expensive and twice the size. My feelings are that you would think people could help each other out considering how the world is these days. Oh well my mistake and free money to them!

This is the cleanest nicest storage place !! Clean , well maintained . Safe . Thank you CJread more

By far one of the most well run businesses I've ever encountered. The owner took the stress of…read moremoving and having to store belongings away by making the rental process as easy as can be! He is communicative, kind and efficient and the units are clean and the location is fabulous for the area. Super happy with our experience! Highly recommend!

I've been storing here for years. My unit is safe, and my rates have never gone up. I've even been…read morea week late on my payment, and my rate has not gone up. Find another storage facility that offers a fixed rate no matter how long you are there.

I am very disappointed with this facility. They are advertised as having a discount on U-Haul, but…read moreeven after I showed them the receipt, they refused to honor it. I booked a moving truck through them only to find out that the truck is not actually available. The man who answered the phone told me to read the fine print. No apology. No discount. STAY AWAY FROM THESE GUYS!

DO NOT ever rent from self storage. I rented a second floor climate controlled unit and on move out…read moreday there was water all in my unit. The owners have refused to refund rent for a failed climate controlled storage unit. My belongings have been damaged. I have been told they do not cover this matter but when paying extra for climate controlled it speaks for itself. Very displeased.

From the owner: Self Storage Units , Rental Trucks, Boxes & Packing Supplies, Climate Control Storage Unitsread more

I was a 5 star review customer... just go somewhere else with better customer service- it's worth…read moreit, trust me.

Excellent value . Clean. Climate controlled. Friendly staff. My rates never increased while I was…read morethere for 5 years. Plus they offer military discount. This business is independently owned business too. Highly recommend.

I went there ready to rent a unit and the office is shut up, but there is a "screen" avaulable so…read more I can chat to somebody virtually. It didn't work the first five times I clicked, "Start a Chat." When a person named, "Honey" finally showed up on screen to chat with me. She didn't say anything and hung up. There is absolutely no way to talk to a real life person. They just lost MY business before it even got started. On to UHaul.

They doubled their price in 2 years. Cannot get a rate guarantee for more than one month.read more