Do not go with the cheapest quote. That's the lesson I learned…read more My move did not go as expected. I made it clear that I had a lot of large, heavy furniture and I also told them the sizes of the two storage units that I wanted emptied and brought to my new house. I specifically asked if it would all fit and if they would make multiple trips. I was quoted a price for six hours including tax. They did bring most of the large, heavy stuff but took NONE of the boxes. Now I am left to empty half of a 10x25 unit in MANY trips in my car. Not only that, but one of the movers spent a lot of time trying to get out a splinter (using tweezers that I offered) and using the bathroom and the other guy stood around waiting for him. This caused me to be charged for an extra hour. I'm grateful for what they did, but it wasn't as much as I was expecting. I'm older and on a limited budget so I went with the lower priced option because she said they would handle it, but they didn't and now my arthritic knees and back are paying for it.

We were looking for movers for a move from one town to the next. Carolyn was extremely helpful and…read moreresponded quickly. The move is next week but so far I would highly recommend her.

Excellent customer service. Good pricing. Easy access. Clean grounds and storage units. Would…read morenever go anywhere else! THANKS CJ

This is the cleanest nicest storage place !! Clean , well maintained . Safe . Thank you CJread more

I'm a summer resident, and have been renting two 5X10 spaces at East Lyme Rent-A-Space since June…read more2014. I chose them for their competitive price, clean facilitiy, and convenient location near the Interstate. Both Casey and David, the two site managers, have been terrific. I dabble in eBay sales, and feel comfortable having people come to the storage unit to pay for and pick up their items (much better than having strangers come to the house). Casey was super in helping us figure out what size space we needed, and in July she helped me figure out how to package a large, awkward package for shipping. David was recently very cheerful in helping me understand the terms of my contract, so that I don't incur extra charges when I move out next month. I'm sorry that a previous viewer had a negative experience, but I have had nothing but positive things to say about East Lyme Rent-A-Space.(not to nitpick her comments, but there is a sign clearly posted on the dumpster that it is for cardboard only).

I recently rented a space at this location. After signing paperwork my boyfriend told me that the…read morespace was to small and the money i paid for it was extremely high. Even though i signed the contract that had stated no refund i called back in 24 hours not even using the space to cancel. I paid with a credit card and manager told me there was no way he could help me out because they were not set up to refund. Whatever. I found a place much less expensive and twice the size. My feelings are that you would think people could help each other out considering how the world is these days. Oh well my mistake and free money to them!

This is a very clean and well-lit storage facility, conveniently located and pretty safe. But when…read moreI was a customer, it had... issues. --Several of the entrance/exit doors were out of order from the day I moved my stuff in to the day I moved out (maybe two years later.) --On the day I moved out, I entered the facility to see a bicycle parked in the entranceway. It was there when I left. --In Feb of 2024, I stayed all night packing my stuff, took any trash and swept out my cube, all while the couple in the adjacent cube had a big, loud fight. I sent an email notifying the manager (Denisha) that I had moved out. She responded by telling me she couldn't close out my cube and would be charging me until I "removed my trash from the hallway" and took my bicycle. After dutifully turning over continually rising rent to this facility and not causing a single problem, I was appalled at this manager's attitude and malevolence. There was no reason for her to pin any of that on me. They have cameras. If she's still there, beware. Document your cube's condition on move-out. Don't let her gaslight you.

After discussing with the GM Catharine (who is a true professional), my problems were thoroughly…read moremitigated. While the stress of my past experience will be remembered, I also understand that thru time and staff changes, the store has now begun to settle into its former presence of security and easy accessibility. Pros: - Large secure gates - Very well lit units - Easy to navigate, and staff in my experience are present to help with any difficulty of navigation - Excellent general management, you can trust that your belongings will not be randomly broken in to - Strong communication

I cannot say enough great things about Lowe's Moving & Storage in Waterford. Tony Lowe has moved me…read moreseven times, and every single move has been nothing short of incredible. Tony, as the owner, is personally on site for every job, which speaks volumes. His team is professional, caring, and works incredibly hard. They always show up exactly when they say they will, and in all seven moves, not one single item has ever been broken. The care they take in packing, wrapping, and protecting belongings is truly exceptional. As a realtor, I not only trust Tony with my own moves, but I confidently recommend him to all of my clients. There is simply no other local moving company that compares to Tony and his team when it comes to reliability, professionalism, and peace of mind. If you're looking for a mover you can fully trust, this is the one.

What should have been a fairly easy move became complicated and confused. I was living with my…read morefather in a small apartment, and I needed to return to my own home. The only designations for the items were to go to my home or Goodwill. Easy, right? All the furniture basically was designated to go to Goodwill. I was told by Tony Lowe that it wasn't good enough for Goodwill. There were cherry pieces, a hutch, end tables and a nightstand that were original Pennsylvania House furniture purchased in Terryville, Connecticut. This was like insulting my parents themselves. The furniture was nicked up in the previous move as we went with a more discount mover. However, it certainly was good enough for Goodwill or better. This person brought about seven college-aged guys with him which I thought was ludicrous for a small move. So instead of giving my instructions once I had to say the same things repeatedly. The guys were very nice, although their boss was pompous, condescending, insensitive, and was even laughing at me. From the start he was a rude jerk. I never remember a move being this bad. I was in a lot of pain, soon to be followed by much more pain because the movers left a lot of stuff behind that I had to manually move myself. The whole job felt rushed because they told us repeatedly that they were on their way to another job which sounded much more important, a mansion as one of the guys said. My sister who hired this mover must not have read the other negative reviews. I had a simple request for a special litter box to be brought over. I bagged up the clean litter and put it inside the litter box. Things are expensive now, and I don't have money to waste. Tony basically laughed in my face, and they threw away the litter box, I'm sure. My mother's special pink stool that I shouldn't have entrusted to them, never made it to my home. I believe some special Christmas ornaments, as well, never made it to my home. It would have gone much smoother with maybe two or three guys at the most. Too many cooks spoil the soup! Many items were left unlabeled, and my sister had indicated that boxed items would be labeled. I did as much preparation as I could in advance. My sister, being the POA, received and paid the bill. I asked to know the amount, but I never received an answer. It's probably outrageous. Then I needed to tip the guys so they didn't get that much because I had $105 on me which had to be divided 7 ways. This bill and tip were my dad's to cover, unfortunately.