only giving this place 1 star because I can't give it a negative star. The customer service is an absolute joke. if you need to speak with anyone above the basic employee level all you will get is the run around. After calling and making several complaints with CS , we still have not been able to speak with an area manager(Brandon) as we were told he would be contacting us To settle the dispute within 24 to 48 hrs. The name of the storage place is no longer cube Smart. it's now SecureCare Self Storage. We had a storage unit and a parking spot with this place . No issues on the unit ,but have had several with the parking arrangement. The first thing we experienced was about 6-8 month prior to the towing debacle , I went to check on my unit and saw that 2 of my wheels and tires were stolen and left my truck on blocks!!!!and the catalytic converter was cut out from underneath it!!! You may ask yourself like I did, how this went unnoticed by security or the property manger and failed to be reported to me. I was then forced to purchase new wheels and tires at that point and still have to deal with deficit of an exhaust system. which will now cost me upwards of $1000 to replace. Fast forward to The day we emptied our unit and turned in the keys our vehicle was towed away without notification or warning! My wife even called and left a message to speak with them about arranging to have a tow truck come( before we closed out and after) and remove our truck (as it doesn't currently run)but got no calls back. When I confronted them I was called rude and , Dakota the ( property manager) sighted that is was parked illegally, although my vehicle showed up on a tow truck and she directed them where to park it on the day that it originally arrived!!! even if it were parked in an undesirable spot, simple communication could have prevented the next step. which resulted in us getting a certified letter from the tow company that my vehicle is now impounded and accruing storage cost every day on top of the 300$ initial tow charge. when arriving to the tow yard we were also made aware by the operator that they were directed to remove several other tenants vehicles as well and had been dealing with other angry and blind sided customer's Showing that mine was not an isolated incident. Forced to go and retrieve my vehicle as to not spend even more. I thought we were paying for secure storage though....??? Hardly. with the absolute worst customer service experience I have ever had it seems as though they either don't take their customers seriously or lack the resources to treat people with dignity and respect. To say the least I am left angry and frustrated with this situation and the lack of urgency on their part to rectify it. If you pay your bill on time and are looking for a SAFE and SECURE place to store you belongings, I urge you to look elsewhere and save yourself the hassle and headaches. They will refuse to give out any corporate contact info and the CS line will direct you right back to the front desk to start the circle all over again. This business is an absolute joke and I regret ever trusting them with my personal property...don't make the same mistake!!!! read more

This is an excellent storage facility. The staff and management are helpful, professional, and courteous. They are always readily available to answer any questions. The facility is well lighted, clean, and the restrooms are spotless. I highly recommend them. read more

The problem with CubeSmart is that they are non-responsive, lack customer service, and provide excuses rather than solutions for their shortcomings. I rented a unit and paid five months in advance, following their policy, I gave a 30-day notice as to when I would be vacating the unit. Everything was going well until they sent a refund check made payable in a man's name with whom I do not know and am not affiliated with. The problem - I am a female - So I contacted the local store manager and was told that "corporate would mail me a check within 4-5 business days." Well as of the date of this review, that 4-5 days has been 90 days and counting. read more