**PLEASE READ BEFORE RENTING FROM THIS CUBESMART LOCATION.**
My experience with CubeSmart at **3817 Gulf Freeway, Dickinson, TX 77539** has been extremely disappointing. This is my second unit at this location, and I regret continuing to rent here.
I was attracted by what appeared to be a low promotional rate, only to discover that the price increases every few months. I also have serious concerns about the insurance. CubeSmart's own pamphlet states that customers are **not obligated to pay for the insurance to rent a unit**, yet the manager, Harold, told me that it was now mandatory.
Then I opened my unit last Friday and found **fire ants at the entrance, mouse/rat feces throughout the unit, spider webs, hornets on the walls, and beetles inside my storage tubs.** My belongings have been damaged and ruined.
I photographed everything and filed two claims. After being told to wait for the claims department, I received a voicemail from Cedric telling me that **my claims would not be covered because I did not have the type of insurance that covers this damage.**
So I'm left asking: **If insurance is mandatory, what exactly am I paying for? And why am I being charged for coverage that doesn't cover damage caused by conditions inside the facility?**
I am a cancer survivor and have health concerns that make exposure to rodent contamination particularly concerning. I expect a storage facility to take reasonable measures to control rodents and other pests.
This has been an incredibly frustrating experience. **Before renting here, ask very specific questions about rent increases, insurance requirements, what the insurance actually covers, and pest control.**
I personally will not be renting another unit at this location. read more