This place is great!
Excellent, mature, empathetic, effective, knowledgable customer service.
Convenient location.
Reasonably priced.
Facility is warm, dry and safe.
Easy access.
Has moving and packing supplies.
Great product.
When the Cubes Storage unit was built in my neighborhood a few years ago, I thought it looked cool and modern, but who would use it? Indoor storage? Seems like an unnecessary luxury and expense.
Turns out, I would use it and love it! I cannot say enough positive things about this place and the staff, especially Mike J, who has been a sanity-saver during a protracted relocation and overall challenging time in my life.
From Day 1, I felt taken care of at Cubes. All the terms and expectations were clearly explained (thanks to Ashley). The storage units are clean and easy to get to. The elevators are spacious. There are plenty of flat-bed dollies available. As a single woman, I feel safe there, and my stuff is safe there. It's quiet (this may not seem like a big deal, but it is for me. I can think straight and focus on the task.)
When most of my friends and family were ratcheting up the stress with their opinions, questions and demands (Where are you going? What will you do? Do you have a job? OMG!), Mike was there to help and make the process of temporarily storing my belongings easy and convenient. He turned out to be a much-needed calming influence as well. He was empathetic, offered a balanced and pragmatic perspective, was encouraging, and even reminded me a time or two of all the things I can look forward to in my new town -- things I was rapidly losing sight of. What a nice change to get a little reassurance. Thanks Mike!
Ashley and Nate are also very good, but Mike is my favorite, mainly because of the many times he has patiently listened. He "gets" how stressful and emotional a move can be. He takes care of business and has listened to my assorted woes and challenges when I've stopped in the front office to buy tape, request a larger storage unit, etc. I felt listened to. That's huge.
Sometimes customer surveys ask if there's anything they can improve, so this is the only reason I mention the following. If I had to improve something there, the only thing I could think of might be their boxes (the small ones). I bought several and the handles tore, but maybe that's due to the way I was using them. I filled them with fairly heavy items and I stuck my hand in the hole and pulled/dragged the box out of its corner instead of of lifting it straight up. I get the general impression that UHaul's box handle/holes are sturdier, but I haven't conducted any scientific tests to prove this hypothesis.
Highly recommend this place. read more
