*****STAY AWAY FROM THIS COMPANY! MOST OF THEIR REVIEWS ARE FAKE FROM FAMILY AND FRIENDS!*****
So I called up movello moving on July 31st to schedule a move for the next weekend, Saturday (August 6th) Whoever I talked to went over all the details and scheduled an appointment, he said there would be a $100 deposit to reserve the move (which they immediately charged me and I got an email receipt/confirmation before we even hung up the phone) So by Saturday I have everything ready to move. It comes to the time window I was given no one shows up or calls. I figured they would be running a little late, so I waited. An hour, two, three hours go by and still have not heard a thing from anyone. I tried calling multiple times and each time no one answered and I left multiple messages, not a single call back. So its 7pm no calls from movello, no one has shown up. So I start moving boxes myself until I broke my foot and my lease was up on Monday. So I had to find another moving company that would move me on Sunday, had to pay double the price for another company to come out the next day and move everything for me. After I got all moved I still continue to call Movello, Monday, Tuesday, Wednesday just to even find out what happened and had left several messages by this time. Still they did not return any calls, and then they answer their phone Wednesday afternoon. When I finally talked to someone on Wednesday they said they had no idea and that I was not on the schedule at all (even though my I had an email confirmation from the receipt) they had no excuse at all, did not even say sorry for what happened. When I tried to get my money back they claimed they did not charge me anything that it was only an authorization (which was not true because the payment cleared on my card) So instead of them giving me my money back I had to dispute it with my bank to get my money back. As a business owner myself who has many, many positive reviews If I were to do business like this I would not be in business very long! Again, you should stay away from Movello moving, they don't show up or call, take your money, and then don't return it. read more