MASTERMIND MOVERS, aka THE MOVERS FROM HELL.
This company and its owner, Eddie, are the worst movers, and don't care how much damage they do to your furniture, doors, walls, collectibles, etc. I've moved 14 times in my life, and also sell online and have shipped breakables since 2005. So I KNOW how to pack breakables and valuables. Yet, boxes that contained 100+ year old collectible and rare plates that were worth $100+ each were packed well enough they could have survived shipping to any destination in the world and back were broken, in pieces! This particular box was also marked Very Fragile, and when I found the box it was upside down and crushed. In fact almost every box marked fragile had something broken and I honestly believe they took that as a challenge to PURPOSELY BREAK THE CONTENTS. Of course Eddie refused to take responsibility for any damage that was done. It was my fault - I must not have packed the items well enough...maybe not well enough for a throw, toss, and drop game, but for QUALIFIED movers all items were packed and wrapped like precious babies.
Then there's the broken and/or scratched furniture! End tables, nesting tables, a NEW patio table. The list goes on and on.
Our red leather reclining couch and love seat is so scratched and damaged that it's beyond comprehension that ANY company could be this BAD!! Not only that, but they dented the wall and left streaks of red paint imbedded in the wall. They also did the same thing with another piece of furniture! The leather set was very expensive and needs extensive repairs to the leather, if it can even be repaired.
They also broke pieces off of our very expensive Sleep Number Split Adjustable Bed, leaving the pieces on our bedroom floor without saying one word about the damage.
Watching them load items like a bad movie involving the Keystone Cops, I began pulling mirrors, valuable artwork, French confit pots, and other fragile items into corners and taping off the areas as 'No Touch Zones'. I'm so glad I did as I can imagine how much worse the damage could have been.
Next is the damage they did to my new home. The front door and molding have gouges in the wood where they tried to force a refrigerator through the door because they were too lazy to remove the door first! Eddie did step in on this disaster and have them remove the door, but the damage was done - There are also large gouges in the walls and basement doors and casings. Eddie promised that one of his main guys, Robert, would come back the following day and fix the damage. He never showed up. He even left behind a dolly "in good faith" to show us that they were men of their word. Their word, at least one of them, is DISHONEST!
I've also discovered my two concrete Greyhound dog statues, worth approximately $300 each are MISSING. I can only assume that they were STOLEN by Mastermind Movers. They are large enough to immediately know that they're gone, and I wonder how many other items that aren't as easily visible as large statues may also be stolen.
This company from Hell also took 3 days to move us 6 miles! Why? Because they kept pulling their workers to leave and go on to other jobs. They left us high and dry two days in a row with the promise that they would finish up the following day. So three days and (if we're including the damaged leather sofa and love seat and missing dog statues) THOUSANDS of dollars in damage, incompetence, lackadaisical attitudes, dishonesty, and thievery: That's what Eddie and Mastermind Movers are all about.
I've seen other bad reviews regarding this company, Mastermind Movers, and Eddie always comes back with snarky comments, as any guilty and unprofessional person will do. I'll tell you one thing Eddie. At first I thought you were a good guy and it was your workers who were to blame, as they became very lazy and careless when your back was turned. But, since you didn't make good on your promises to repair our doors and walls, and because there are items, such as the dog statues missing, you are just as responsible. In fact you are the MOST responsible because it is your company. Every decent review of your company that I've read makes me think the majority of them are fake reviews because your incompetence is really quite staggering and really sad. Every bad review reminds me of my own experience with your company. The details of our horror stories are so similar. You should be ashamed of yourself. Do you realize how successful you COULD be if you were competent? Why wouldn't you strive for that? Instead, your company is the antithesis of success. Worse is that you don't even care. Bad enough is good enough for you...I really feel sorry for you.
So if you want to throw some snarky comments my way, have at it. I will gladly take all the slings and arrows you throw at me because BOTH OF US know the real truth about your business ethics, don't we?! I will be filing reports for the stolen statues, by the way!! read more
