"Ten stars! I've used a lot of storage units, and this is the best I have ever used. Staff are…read morevery helpful and professional. They provide carts for ease in moving from car to unit. The units are clean, inside units and camera security."

What is one supposed to say about a storage unit? It is a boring business. It is not exciting…read more They are not selling you a product that you can take home and wear or eat or admire. I don't think anyone on this planet drives by a storage facility and says, "wow, what an awesome place to spend money." I don't think anyone even cares about these types of businesses.......until they need one. I had some rather expensive furniture delivered before we were ready to put it in our house and I was suddenly in need of a place/. I went to THREE different places to find a unit to rent and I got the run around over and over. The final one was on 7th east right south of Sandy city self storage. There was a sign on the door they said 'be right back'. I, along with 2 other customers sat outside in the middle of the day for more than 20 minutes. No one came. I suddenly had visions of my high school prom date ghosting me after dinner...and became frustrated seeing as how this was the third go aground. I googled storage units near me and up popped sandy city storage. And it was just a couple blocks away. I pulled up and met a man named Bailey. He was friendly, fast, efficient and had me in and out within 10 minutes. Voila. Finished! When I came back a week later to load in the furniture, he again was there and helped me get situated, and was extremely helpful. Now, several months later, I went to check out and couldn't remember the process to get into my unit. He smiled and then helped me out again. It's like Thai guy loves his job. It's like he is super proud to work for such a great....albeit....boring company. Bailey was fantastic!!! So, if you need to store l crap, or treasured jewels, give him a call and you will be glad you did. ....I wonder if the person ever came back from their break at that other storage place..... oh wellZ. Thanks Bailey!!

Jennifer was so helpful in renting our moving truck and trailer. She went above and beyond to make…read moresure we were taken care of. Thank you for making a stressful move a little less stressful! Having worked as a Marriott Customer Service Manager, I have very high standards for customer service. Jennifer exceeded those with her outstanding customer service! Keep up the great work!

Never really used storage before but Jennifer has been very helpful in maintaining storage units…read morehere. Appreciate all the help and highly recommend it and it is close to downtown! Thank you!!!

I had mixed results with them, but ultimately things worked out. I was quoted four hours plus an…read morehour of travel, but the move ended taking double that--and because I was paying them by the hour I was pretty frustrated. There was also some confusion over "travel fees" vs "fuel fees", but that appeared to be an error on their end. After talking with them on the phone on the day of the move, and then working with them in the week after the move, we were able to agree on a price that was fair, and I feel like it was appropriate. The movers were extremely friendly and polite, and we never had any problems with damage. They treated all our possessions with care. And the corporate people I worked with were eager to make things right.

I'm absolutely livid about my experience with them…read more First, when I called for my estimate they quoted me $189 per hour, and said it would be about four hours plus an hour of travel. They pressured me into making a down payment to lock in the rate, and I did, because the estimate seemed reasonable. Well, the move ended up taking all day. From 9 till 5. And the workers seemed to be doing everything to draw out the process. One guy was on his phone with friends multiple times. We overheard another telling the new guy "if a job goes past 3:30, they won't make us do a second." And they were so inefficient! The truck had a ramp and an elevator lift, and they used the lift for every single box. They were taking their sweet time. When we got to my new house the foreman handed me an iPad with the charges, and--before I said anything--told me that if I had any issues with it I should call corporate. And then he sat down and got on his phone. Listen: I get that there are travel charges. But we traveled, one truck, from North Salt Lake to Millcreek--maybe 20 miles. So why was the travel charge more than $500 and an ADDITIONAL fuel charge more than $350? And that's to say nothing of the "packing materials" which we never asked for or were quoted about--another $240. And of course now labor was nine hours, not four. And they wouldn't unload the truck until I paid. They were holding my furniture hostage. Well I paid. But I have been told twice over the phone that they are going to investigate, and it's been ten days of nothing. Do not use this company. Especially not the Utah branch.

Bailey was very good. Is the the owner or an amazing hire. Not sure but this place is perfect for…read moremy needs. Bailey was very through and engaging. Very easy to talk to and efficient with the sign up process. The cool stuff is they have a service that is not insurance but will cover up to $2000 in losses at no charge to the customer so I didn't get the email insurance as my stuff isn't worth near that coverage. It's nice not to be mandated to have insurance is your stuff, moving boxes, doesn't need coverage. Also, they have a truck you can use for free. There are requirements for using like gas fill up and don't crash. Anyway, it's day one but so far so excellent. Thanks Bailey!

Great service. Very clean and well maintained storage units. Access is secure and easy to use.read more

I see some bad reviews on here, so let's see if I can change the algorithm or not, shall we? Once…read moreupon a time, I was an Elite Yelper with a lovely black badge. Alas, today, just a guy on Yelp writing reviews. Man, I can remember like it was yesterday. I was freshly divorced, bought a new Subaru Outback (that apparently is a station wagon and not an SUV) and I was towing a trailer to another journey. The air was crisp on that October morning in 2020 and I was leaving SLC in the rear view. Not an easy choice, but the only one at that time. But, first, I had to put all my personal belongings in storage and I checked a few spots. It was not cheap. This shop was nice and clean, secure, and in an area with good lighting and a pretty safe hood too. I was lucky enough to find my guy Andrew D. at this spot and he's been super helpful! I got a nice spot for all my garbag.... personal items, I stacked it up and boom. Easy as apple pie. I've been with these guys for 4 years. My longest steady relationship since the divorce. But jokes aside, my man Andrew D. has been a super cool dude to work with and he's one of the good guys. Even with the price increases over the years, they have been kind enough to work with me when my finances were not stellar. Solid shop and you should move all your stuff in today and tell all your peeps to drop by and see Andrew D.

They'll get you in with a good price but then over time it'll more than triple in price. Definitely…read morewould recommend avoiding this place.

I absolutely love this place. I believe it is ran by a man…read moreand his wife. I have had my stuff here for over a year and never once come across any issues. I called today to let them know that I will have the rest of my stuff out by tonight because I just got a new place and they were so willing to work with me. His wife prorated my rent so I wasn't paying for the whole month even know my stuff would have only been there 1 week. I would like to add my boyfriend told them a few days ago that we were moving out by the 10th so I didn't blind side them. I would advise being courteous and giving them a heads up. If I need to store anything again this is the place I will come!

Helping our daughter get moved there was more than the new place would handle. This facility was…read morerecommended to us and it was a great choice. They are friendly but business like, which I respect, and the facility was clearly well cared for which gave me a good feeling of security. No problems, no hassles ...just a quick sign up and we were done. Made moving day a whole lot easier.