I am JIM ARLEDGE and my brother MONTE and I rented a camper from THOMAS RV RENTALS...September…read more23-27 of 2020 recently. It was the best camping experience ever. Starting with BONNIE making all the arrangements an easy task to JEN delivering and picking up the camper in awesome fashion.....I highly recommend Thomas RV rentals for all your camping needs. MY BROTHER AND I WILL BE BACK....THANKS THOMAS RENTALS.

We rented a travel trailer 9/17/21 thru 9/19/21 for NHRA drag races in Charlotte. We reserved a…read morecampsite at the track and arranged to have the trailer delivered and hooked, we just show up and enjoy a great weekend! I've done this in other cities (Pomona, Las Vegas, Denver) and have always had great experiences but Thomas RV left me feeling less than satisfied. The trailer was old and less than pristine, broken trim, less than professional patch job in the shower, just generally pretty run down (you will NOT find a photo of the trailer I rented anywhere on their website). But the kicker was when the carbon monoxide monitor went off the first time the water heater was turned on. I'll come back to the drag races in Charlotte but I won't be renting from Thomas ever again.

Our Sea-Doo was bought new from this dealership and serviced only by them. Late last summer the…read moreimpeller failed and it took on water, they charged us $2,100 for a repair (boil out procedure, new impeller, impeller shaft, seals) and claimed it was lake-tested afterwards -- it wasn't. Less than two minutes back on the water, the supercharger blew, sending shrapnel into the intercooler -- another $3,000+ repair. A certified tech I know later told me the engine wasn't fully cleared of water, likely causing the failure. It didn't end there. First time on the water this spring and an oil leak from a broken O-ring (their fault) causing a fourth trip to see them. All this and we rode it for less than an hour. The staff acts like they're doing you a favor fixing their own mistakes. The service manager Joie is unhelpful, and the GM, Susan Newsome, refused to speak with me. Incompetent service from top to bottom. Avoid this business.

Customer service at its finest at Lake Norman Powersports in Cornelius (not!)…read more My husband took our Can Am in Tuesday morning for a Wednesday appointment for oil/filter change, greasing, and inspection for a grinding noise when turning. When he went to pick it up today (Thursday) he was told the technician was "just finishing it up". After he paid the $576 bill, they brought it out and loaded on the trailer. While they were securing, my husband walked around and was looking at the grease fittings. Luckily, he knows what he is looking at and could tell that no greasing had been done. He went back into the office and told "Frank" that it had not been greased. He was told "oh you were a little early". Keep in mind, the appointment was Wednesday. The technician brought it back in, had it in for less than 10 minutes, and out the door it came again. Once again, the Can Am was loaded, and once again my husband walked around and looked. And, once again, he could tell at least one of the fittings had not been greased. After going back in and telling them the issue, they sent the tech back out with him. The tech immediately said "I greased all of the fittings on this", to which my husband (who was regrettably quite annoyed by now) pointed to one and said "does this f#$&ing fitting look greased?" The tech's response was "I guess I forgot one, and you're an a#$hole." Wow. Supposedly, the noise we hear is because both front axles need to be replaced to the cost of probably close to $800. Uh huh, right, and we are just going to bring it right back to have you do that. I told my husband he should check to make sure the oil really got changed.

I purchased a boat from Foothills Marine a couple years ago and have continued to use them for my…read moreannual service. from the time we started shopping for a boat we knew Foothills was the place for us. absolutely zero pressure, answered all of our questions throughout the process, had an on water delivery / demo to make sure we were comfortable with our new boat. we have continued to receive the same level of professionalism and expertise from their service department. can't say enough good things about foothills, they are the complete package and we always recommend them to our friends and family.

My husband and I took our 2018 Pontoon boat to trade in for a newer boat. Our boat was well taken…read morecare of. It did have a miss when you were taking off. We picked out a boat we wanted to trade for. Peyton was the salesman we spoke to. He immediately acted like he did not have time to go over the new boat or discuss the boat we brought in. He was very short and distracted. He told us to call the next day and he would let us know what they would give us for our trade in. My husband called them later the next day and was told Peyton did not work on that specific day. The next day my husband called and Peyton offered $5300. There was no way we were going to take that. Peyton told him that he was more than welcome to come and get our boat and take it somewhere else. Well we did. We went toward Marion. The boat dealership we stopped at offered us $15,000 right on the spot. We traded that day. Paid cash money for our new boat. Beware of them. If you go in dressed as a blue collar worker you will not get good service.

George was great! Just as it should go. Picked up and delivered without any issues. No surprises,…read morewas highly recommended and met all my needs without drama.

the transaction was simple. I was kept well informed of both pick-up and drop-off times and dates…read more driver was courteous and very helpful. would have no reservation to recommend

I want to post a retraction of my previous review of this establishment , these guys are incredible…read moreat customer service, the general manager of Excel Charlotte, (Ryan) went to great lengths to reach out to me after reading my post with my suspicions and complaints, once he had the correct information, he was able to review camera footage and determine that my tire was in fact almost flat when I pulled into the dealership, my suspicion was totally unfounded and I want to offer my sincerest apologies, my experience here has been nothing but exceptional every time I have been here, i was totally wrong and I hope my previous review has had no negative impact on anyone working here.

Highly recommend this service dept. We had a breakdown in the area and sent the truck in to be…read morediagnosed. Robbie, the service advisor went above and beyond to explain our issues. He was honestly concerned about what was best for us as a customer. This is very rare these days. Breakdowns are no fun for an owner, but in twenty years of business this service dept ranks in the top for me. Thanks Robbie for making an unpleasant experience a little better.