Great way to get on the road with an RV ! My family loved it I am sure we will be doing this again.read more

Great experience! The rental process went very smoothly, the RV great, and the owner was amazing to…read morework with. I am very happy I used Open Road RV Rentals!!

We have never driven or ever been in an RV till we rented one from Joe and his team. There were 2…read morefamilies and it was smooth sailing from booking the reservation to picking the RV up and them explaining what every was and did. We even had an issue trying to get the TV to work when we got to our destination and we called and they fixed it over the phone with us. Incredible customer service and the next time we have to rent from Joe we definitely will only rent from them. Even the drop off was veryyyyyy easy and quick. Thanks guys for making our trip so awesome.

My wife and I and two other couples rented the Sprinter RV from Luxury RV rentals for a 9 day trip…read moreand we could not have been more satisfied with all aspects of the experience for the following reasons: 1. Sprinter RV is a great choice to meet our needs as a cruising vehicle 2. Garrett did a very thorough walk thru and training session before our departure 3. Larry and Joe where professional and reasonable during the rental negotiations 4. When we had some minor operational issues during our trip, they all offered solutions in a timely manner 5. We would not hesitate to rent from Luxury RV Rentals in the future with the confidence of being treated in a personal and professional manner. On behalf of my wife and our friends, thank you for making it a memorable trip. Best regards, Mark and Nancy K.

After filing a complaint with our credit card company for resolution in no receiving our $1000.00…read moredeposit, I just received official notice that RV Rentals of the Carolinas has filed for bankruptcy. We were able to speak with the owner twice; both times she gave excuses for the deposit refund delay. They ignored subsequent phone calls after that. We are out our deposit as "they have no assets".

Closed and filed for bankruptcy shortly after taking our deposit. Talked badly about another local…read morecompany doing the same thing.

If I could give zero stars, I would. It started when we picked up the RV from Bedford, TX. The…read moredealer was rude, refused to show me the RV (only took my husband for a tour/instructions - even though I'm also a driver). The "provisioning kit" I purchased had 7 butter knives, 1 fork, 3 spoons, and a random selection of other kitchen things - but how are we supposed to eat (family of 6 here) with 1 fork? Then the RV started falling apart. We are currently stuck in the middle of nowhere in North Carolina waiting on our FIFTH repair stop of the trip. This is the second stop for water flowing from around the faucets and flooding the RV. We haven't even stopped for the door panels, steps, etc. THE SPARE TIRE HAD 2 NAILS IN IT...ask us how we know. The battery was not hooked up correctly and was shorting out under the bench seats. The generator stopped working. The fridge needs to be completely reset multiple times a day to keep cold. You cannot use the shower because of the flooding issues. The table screws were stripped and useless meaning that we cannot use the dining area. It is stuck in a bed position. The generator quite working. The tire sensor doesn't read correctly so it is always saying we have a flat tire when we do not. We've had to replace two tires. BUT the worst part is the customer service. We are currently waiting on a repair that would cost $897.00. We have been stuck at a repair shop with our 4 kids for almost 4 hours waiting for Cruise America to approve the estimate from the shop. Every time we call we are told that they are trying to reach a supervisor and that no supervisors are answering their messages. There is no way to speak directly to a supervisor. NO other phone numbers to call. There is no way to get help except to WAIT on the side of the road for who knows how long. What's worse is that the only way to get a refund or to make this right is to negotiate with the dealer you picked up the RV from. Except the man we picked our RV up from has the worst customer service, hates being a Cruise America dealer, I think generally hates people. What are we supposed to do??????

Absolutely the most disgusting RV I have ever seen. The generator didn't work, the fridge was…read morebroken, there were piles of dog hair everywhere, and the seats which are the beds, were so stained and full of grime that you had to wash your hands if you touched it.

Great place for service with very friendly staff. They are the exclusive facility now for my Tiffin…read moremotor home.

Great place to have your RV repaired, friendly staff, went above and beyond to get my RV slide…read morerepaired. I would highly recommend Quality RV for all your service needs.

We rented from these people two times. The actual experience was fantastic, but trying to get the…read moresecurity deposit back was unbelievable. First time around it took email after email, call after call to get the money. We rented with them a second time, and they refused to respond to any of our calls or emails or texts to get reimbursed for the security deposit. Left the RV in perfect condition both times we rented, it makes no sense why they would do this, because we will never rent from them again, and we'll spread far and wide what happened. Instead of cultivating a multi-year relationship with good customers, these people chose to do this. It's the last they'll see money from us.

After a minor snafu with gas it was smooth sailing- the owner took plenty of time to review all the…read morespecifics about the RV and was readily available by text for anything we needed!! It was our first time in an RV and we are so grateful we rented from this owner; he made the whole process much less nerve wracking!

We rented an RV from Cruise America and had a horrible experience. We spent the first day of our…read morevacation cleaning the RV it was filthy and had droppings in the drawers and cupboards. The next morning Ben spent a couple hours on hold trying to get some help from the company because we were having trouble getting the stove top to work. He never was able to talk to anyone at the main company and no one at the local company knew what was wrong. Another camper helped us figure out the problem. So the first two days we spent getting the camper set up. On the third day my husband woke up sick and tested positive for COVID. So, we returned the RV and headed home. Cruise America did not give us a refund for the five days we didn't use the vehicle. Bottom Line: Don't rent from Cruise America!

First time RV RENTAL in Greensboro. Office could be more organized but once you get to speak with…read moresomeone they are helpful. Rented for 2 weeks. Had minor fender bender. Definitely get the Zero Deductible Insurance. Turned it in with no problem. Two additional issues arose during our two week trip. The key to the storage broke off on day one. We contacted the National office and they really weren't able to help us with the issue. I followed their recommendations but Walmart & Home Depot had no clue about a replacement key. We went the whole trip without storage key. Really didn't matter in the long run because the camping sites are a low crime area. The second issue was the AC in the cab would go in and out. Fortunately it was on more than it was off. I contacted the national office. They were supposed to give me an appointment for someone to address the issue. They contacted me I reached out to them I never heard anything else from them. So we completed our trip without the AC issue being addressed. It didn't take away from our ability to enjoy the RV experience.