E-mails and phone calls back and forth with CTM for over a month for one large job and one smaller job. The smaller job - Spring clean up was wonderful. They did not show up on the scheduled day as agreed but nevertheless the yard was the cleanest I've ever seen it given the other landscaping companies I've used over the years.
The second, larger job was to install drainage pipes to address an ongoing water and flooding issues. After a total of three visits, I received an explanation of exactly what would be done and the cost (which was higher than verbally stated on one of the previous visits). For the amount of work that had to be done, I believed the price was fair. I asked for a written estimate which I still have not received either with the original quote or amended amount.
Having been a homeowner for 30+ years I am aware of all the various terms and how vendors like to be paid. After agreeing to the price and a start date - no one from the company came on that date or called to reschedule. I will now look for a more reliable, communicative company with which to do business.
I have always tried to give independent vendors my business as they generally do a better job that larger companies...but I'm done with CTM. read more