Bruce, your response only further highlights the lack of transparency, professionalism, and honesty…read morethat we experienced while dealing with your company. Instead of addressing the serious concerns we raised, you continue to deflect responsibility and twist the narrative to justify your unprofessional and unethical business practices. Let's break this down point by point: 1. Lack of Transparency & Dishonesty: You claim that long-term rentals require a contract renewal for insurance purposes, yet at no point was this properly explained or disclosed to us when we first extended the rental. If this policy is so important, why was it not clearly stated in writing at the start? Instead, you only brought it up when it was convenient for you. Furthermore, your own words confirm that you lied about having an "HQ" to manipulate the situation. If you admit to dishonesty in one aspect, it raises serious questions about the integrity of your entire operation. 2. Red Light Ticket Scam? You told us we had a red light ticket and insisted we pay immediately, which we did. However, you now admit that red light tickets take up to four weeks to be issued, yet you claimed to have received ours in two weeks. Where is the ticket? Why weren't we given a copy? The fact that you demanded payment without proof suggests we were scammed. We will be following up on this issue, and possible legal action may be pursued. 3. Vehicle Condition & Unlawful Seizure: You took the vehicle without warning or consent from our driveway, which meant we had no opportunity to clean it before returning it. We have young children, and cars with children inevitably get messy. We fully intended to clean the vehicle before returning it, but you unlawfully took that option away from us. Your attempt to use the vehicle's condition to justify your actions is dishonest and manipulative. 4. Holding Personal Belongings Hostage: When we arrived to retrieve our personal items, you refused to return them until we handed over the key. This was completely unnecessary and unprofessional. We had to call the police to get our belongings back. No legitimate business should operate this way, and it speaks volumes about your shady and unprofessional conduct. 5. Poor Communication & Harassment: You claim we ignored calls and messages, but the reality is we responded when we could and communicated our situation clearly. Instead of handling the matter professionally, you resorted to excessive calls, texts, and manipulative tactics. Your aggression and unwillingness to engage in reasonable dialogue made this experience far worse than it ever needed to be. 6. A Business Built on Deception: Your final statement that you "would not do anything different" proves that you refuse to acknowledge any wrongdoing. A real professional would reflect on the situation and seek to improve their business practices. Instead, you double down on behavior that is dishonest, misleading, and completely unacceptable. Bottom line: Value Car & Truck Rental is a shady and untrustworthy company. Your lack of professionalism, dishonesty, and unethical practices make it clear that customers should take their business elsewhere. We will continue to follow up on the red light ticket issue and any further legal action necessary.

WARNING - BE AWARE AND DO NOT USE THEM!!!!! These guys are a…read morefraud and a cheat! They DO NOT tell you on the phone or in person that they will charge you even if you disagree on quotes they provided. The owner Kirk is rude and smug SOB - I was there to pick up car and the price did not match the quote I was provided on phone - so I walked away and they charged my credit card! When I asked to remove the charge, he said that he should have charged me for the entire weekend. I've rented through Enterprise and Discount for years and never once did I come across such cheats! BE WARNED and DO NOT USE these guys!!!

2nd time I rented a van but no availability. The Van will come from head office according to the…read morebranch rep. Rep was nice but I can't imagine the pressure he will receive from irate clients. Like others, I plan for a trip weeks or a month in advance and unfortunately, no availability. Hope something could be done by the head office to make it easy for the clients and the Branch rep. Three stars for now because I like the service on my previous rentals. Also the cars I rented from the past, does not have any issue. Still, hertz is my first choice to rent a car here in Canada.

The service at this location is very bad. I reserved a…read morevehicle ..a Minivan .. 6 weeks in advance for a wedding in October 2019. I received an email confirmation 2 weeks before the event and 1 day before also, but when I called on the day to say that I was on my way to the location the gentleman in charge coolly informed me that he had sent am email to the head office and they said " there is no minivan ". I explained to him that I had received the two confirmations but he hung up. I scrambled on the phone and got a vehicle from Enterprise ( which was located next to Hertz on Kingston Road in Pickering). On my way to pick up the vehicle, the Hertz representative called me and said that the mini van was on its way...I asked him to confirm the time that it would be there as I did not want to wait around for hours. He said that he could not. As I was on the way to Enterprise I continued and checked with the Hertz representative who just as flippantly as before informed my wife and I that there was no vehicle on the way. If this is the way that Hertz treats all of its customers then I hope that they soon go out of business; if not I hope that their customer relations people read my emails to them which I sent and compensates me for their very poor treatment of my concerns. Many thanks

I never imagined that renting a car, which I had to do because my own vehicle was in for repairs,…read morewould be so pleasant! One of the courteous, friendly staff picked me up from work and drove me to the Enterprise location. The paperwork process, which generally seems to take forever, was smooth and streamlined, accomplished via a tablet. The car that I got was their most economical option: a Ford Focus. It was a great little car, so clean and with all the modern electronic features. It was so fun to drive, and I was a bit sad when the time came to return to my own, very dated car. With a lovely fleet of vehicles and courteous, efficient services, Enterprise Rent-A-Car is where I will return whenever I need a car rental.

Fast. Efficient. Great service and friendly staff…read more Came in and was greeted, the phones were off the hook and they told me to wait a moment. Only was about a minute wait. Picked up my car and was on my way

The team at Pickering Auto Lab have been serving my vehicles for over 10 years. Recently I brought…read moremy Porsche Boxster in for a clutch change. The attention to detail, service and professionalism was next to none. I travel from Etobicoke to PAL because I know they stand behind their service and are trustworthy. Thank you Saif/Drew/Lynden and co. for setting the foundation for your amazing team. Noel

This is the 2nd time I've brought my car to Pickering Auto Labs because they were great the first…read moretime. Linden took great care of us this time around. It took a bit of troubleshooting to figure out the issue but he made sure we were satisfied, and was very communicative throughout the process.

My car had a broken windshield and needed to be replaced. Steve was very friendly, good pricing and…read morevery helpful, booked us in as soon as possible! Got there to drop off the car and was super fast service and it only took an hour to do! The shop was very fast and had my car in no time! Thanks again guys!

I contacted Steve O through Yelp last night and he scheduled my car for tinting today. Steve and…read morehis team are very friendly and professional. They have one of the nicest waiting areas I've seen with tv, PS4, Xbox One, Wifi and Coffee. Steve and his team did a great job tinting my Chrysler 300. They went over all the tinting options to reduce uv while still maintaining safe and legal visibility. The car looked great when I pulled into Auto Bliss and it looked even better when I pulled out. I highly recommend Steve O and his team for your tinting and detailing needs.