great staff love Trish positive friendly atmosphere love the changes and people great serviceread more

This location may always be busy, although that doesn't affect the employee's work ethic! I've…read morenoticed that each employee takes their time to do their job correctly & ensures every donor feels comfortable. The vibes here are really chill & all thanks to the employees treating donors like friends

Every donation saves 3 lives! Please donate today! Very professional staff. I come every two monthsread more

As much as I hate coming to do this, I love coming here. Very attentive, gentle, & courteous. It…read moredoesn't take much, everyone should donate if they are able!! Thank You for your care & attention, see you again in a few months!

I have been donating there for about 24yrs so my review will be biased. The staff is very friendly…read more They explain what is going to happen. I would recommend this location 100%

They quite literally NEVER answer the phone. Very unprofessional and sheisty. They are chronically…read moreunderstaffed and they really need support staff to simply field calls. The lack of appropriate staffing is a grave concern for safety

Quick clean and considerate. I came in using the app had to fill out the questionnaire (couldn't…read morefind it on the app). Had come in about 20 minutes early but still was able to start on time.

From the owner: We are stronger together! Established in 1943, Versiti Blood Center of Illinois (formerly Heartland…read moreBlood Centers) combines the strength of blood centers in Illinois, Wisconsin, Indiana, Michigan and Ohio with state-of-the-art diagnostic laboratories, physician services, and a world-renowned Blood Research Institute. Your blood will always stay local first, but now we will have even more access to rare and unique blood types to help meet the needs of Illinois hospital patients in need. Together, with you, we promise to continue our mission: we are a beacon of hope.

I went there for my first time and gave them the drivers license and SS# which I really didn't want…read moreto do but the insisted. After filling out all the forms they informed me I was too old to be seen. They don't take anyone over 70. So I asked for my paperwork back but they refused to give it to me and were very rude about it. I should have been told before all the paperwork they don't take over 70 year olds! I really saw no reason why they needed my paperwork because they never saw me and I wanted my SS back!

I went there for the first time and first thing they ask for is my drivers license and ss# which I…read moredid not want to give but the insisted on it. then was given forms to fill out and a notebook to read. I was then taken into another room and started a video to watch. within a minute she says i cannot donate as I am over 70. I asked her why wasn't I told right away? first thing they had was my drivers license! then I asked for my paperwork back because they never saw me and I didn't want my SS# left there. right away she gets the manager who was VERY rude! told me it was now their property and would be against the law to give me back my paperwork. so I said okay let me just cross out my SS#. told me very rudely I could not do that. everyone from the front desk to the manager were very unprofessional and rude! I would not recommend anyone to go there! and by the way I may be over 70 but I am very healthy and a lot of what I saw come through the doors was questionable.

Day 2 and still no money. So upset and angry to not be compensated in a reasonable time frame…read more Left multiple messages and emails. Poorly run location with terrible customer service. Expect to not get paid. Shocked this is legal.

Okay, I applaud this place for being thorough. After a 2.5 hour interview, questions and nurse…read morevisit, since I am over 65 I need permission from my doctor. I was told he needed to "sign a paper" . My Dr was sent 4 different sets of paperwork. Everytime he sent a form they needed another. He finally called and had me come in....I had to pay my copay of 30.00. and he asked me s few more questions and signed off. I made an appointment with BioLife to donate . 2 hours before my appointment they call and say my A1C is too high and I couldn't donate. I said I was just diagnosed prediabetic and was newly on medication on my original appointment. No one said anything about it. I asked their nurse specifically about that. If I had known that was an issue I would have it checked at the Drs appointment I just had. Poor communication and explanation of expectations.

I'm a firm believer in "you get what you give" in life. Right now I'm a stay-at-home-parent which…read moremeans giving in my community looks different than monitory gifts. That's why I'm happy to live close to a blood donation center. I've been donating blood for decades when it was Heartland blood center, and my mom set the example for me when I was a child that this is something we should all be doing. I was told this past year that there's a greater need for platelets donation than blood right now especially for cancer patients and people with clotting disorders. So I gave it a try and have been primarily donating platelets ever since. It's a much longer process unfortunately (2+ hours every donation) and you can donate every 2 weeks for platelets. Blood is every 8w and I think for some reason plasma is every 3-4w. I used to donate plasma in college and did it twice a week every week for at least a year or more because they paid me for it. That wasn't through Versiti though. The only thing I really have a problem with is that Versiti as a company is borderline harassing me by phone on a regular basis to donate more platelets. I have a family and I have stuff going on in life, but I manage to set my appointments for donation every 2-4 weeks depending on how busy my life is. But I don't think I need a call every day for a week about a $10 e-card promotion if I sign up to donate over the phone. The eagerness over the phone is overwhelming in contrast to the people working in the centers. Other than that, I think it's one of the best ways to give to others.

From the owner: We are stronger together! Established in 1943, Versiti Blood Center of Illinois (formerly Heartland…read moreBlood Centers) combines the strength of blood centers in Illinois, Wisconsin, Indiana, Michigan and Ohio with state-of-the-art diagnostic laboratories, physician services, and a world-renowned Blood Research Institute. Your blood will always stay local first, but now we will have even more access to rare and unique blood types to help meet the needs of Illinois hospital patients in need. Together, with you, we promise to continue our mission: we are a beacon of hope.