Awful! Don't trust them . Only talk to a manager. I got ReeceUnfriendly and unprofessional. She…read morelied multiple times contradicting what managers have told me personally. When I confronted her she double down and said "It's always been that way." Although I was there for almost 3 hrs. Everyone EXCPET Reece was professional.

For the most part, my experiences donating here have been really good. I used to only trust Noah…read moreenough to poke me but the staff now is really competent, confident, and comforting. I talked to TJ yesterday and he was really funny and good at what he does. The nurses here always follow up with me after a bad experience (pull being too fast, needle moved around too much, etc.). They provide me water and a snack after appointments like this, and have even called me around when I said I'd be home to see if I'm feeling better. You can't teach someone to care truly care about their clients like this, so it's amazing they hire people who are compassionate and just good. The only catch here is the wait time, but that's to be expected at any plasma center you go to. You wait when you donate plasma, blood, an organ, whatever. I don't mind it and I take the wait into consideration when scheduling my appointment time, which I am thankful people do here. I have been to other centers and even with a similar line, it takes significantly longer because they do not schedule staff according to how many people will be there, as they have no idea. Another thing: coupons are personalized and sent to your email now. If you are returning, you'll get one for extra pay after about 4 months. The staff was not able to tell me that. If you want to know specifics about pay- speak to a manager. The staff does not know about these things and has assumed and given me wrong information.

I've been donating blood for about 4 years with Vitalant and have never received worse service than…read morethis Vitalant location. The "customer agents" were not friendly, spoke to me in 3 word or less and just rude tones and mannerisms. I am appalled at the front desk representatives. I rated them 1 star because thats the service I received. I hope a company representative calls me so I can further explain the situation to them and maybe the employees will receive disciplinary actions.

I feel strange doing a review of a blood bank, but ... well, every business needs a point of…read morereference, right?! :) I've been donating blood on and off for the last 15 years and the staff at this facility is very professional and the facility itself is extremely clean - plus they have snacks! If you're in North Denver or the Westminster area, I would highly recommend booking a donation appointment with these folks!

Been coming to the Longmont location for over 2 years now. The donation process has gotten a lot…read morebetter in that time. Instead of long wait times to get started, you can pretty much sign in and be seen within 5 minutes. The staff is incredibly friendly. Once you get settled, they're always checking in you to make sure that things are going well. If any questions are needed to be answered, they are able to do soaks if not, they will find someone who can within minutes. I enjoy coming to BioLife Longmont and can see me continuing to do so for quite some time. If you're considering donating plasma, this is the place to go.

Do not come here. I came back as a lapse donor (previously donated a year ago) and the place has…read moregone down hill and is incredibly unorganized. I made my appointment for 1 and they didn't see me until an hour later at 2. Not sure what the purpose of appointment slots is when they make you wait an hour to just check vitals. When i finally got saw the staff didn't seem to know what they were doing. The woman at the front desk had told me I didn't need proof of address because I was a lapse donor, then when I was seen the staff member told me I did need it. I told her what the previous member had said and it took 15 minutes of reseating and back and forth for them to finally take my vitals. After, I took the questionnaire and went to the waiting area for physical as they told me. Then I got intercepted and told to stand by the door (which i did) then the physician had told me I actually needed to sit in the chairs. I had been waiting 2.5 hours at this point for vitals and questionnaire, just for them to do the physical for a woman who had gotten there 40 minutes after me. (Not sure if their mistake in telling me to stand by the door then pushed me to the bottom of the line or what happened). I finally got saw after 3 hours, This was actually the worst experience I've ever had donating with disorganization, staff not seeming to know how to do their job, and waiting. I have donated at CSL before and Biolife and my previous time and biolife was better, However. The place seems to have gone downhill since then. Would not recommend donating here unless you want to wait 5 hours, be shuffled around by staff telling you different things, and see people arriving after you get to go first.

I've always had a great experience here donating whole blood. Typically once or twice a year. This…read moretime it's no exception. Courtney was really nice and made the time go by really quick. Everyone is always super professional and made the experience easy. I only donate to Vitalant!

less a complaint of the facility or personnel but it is obnoxious that i've spent 40 mins just…read moretrying to get in contact with someone in office to reschedule an appointment, keep ending up in a loop at a call center nowhere near me. At this point it will be easier to drive all the way to office just to reschedule. even getting the appointment in the first place was a struggle. they couldn't find my Docs order, the lady i was talking too got annoyed at how long my name was and hung up on me. i have to donate blood for medical reasons and this has turned into a nightmare. the online/ call experience is probably one of the worst experiences ive had. Why doesn't individual locations have a private number instead of a call center loop

Boulder office has great staff and I'm so happy to have this office as an option. The Westminster…read moreoffice is equally as nice and the staff are so professional.

While this review is listed under Bonfils Blood Center, 3113 28th Street, this location is a blood…read moredonation center called Vitalant. On the first try to make an appointment through the website there was a note saying they weren't accepting appointments but they would accept walk-ins. When I arrived at the storefront/office I was told they only accepted appointments, not walk-ins ?????? OK, I went home and tried the website again, selecting different dates until it would accept an appointment. Showed up 5 minutes before my appointment. An hour and 20 minutes later people with appointments earlier than me were still waiting. Technicians appeared to be available but no place to service the donors. I overhead a technician saying he needed a break for lunch...that was at 4:15P. Even though they take email-address/mobile number on the website when making the appointment, no one called/txt'd/emailed about running behind schedule. From the looks of the way the office was run, I'd guess this was a 'normal' day...stacking up the donors with multi-hour waits. I left. I'll try to donate through an organization that can match their capacity/throughput with their reservation system.

If you can pass the many screenings to be eligible to donate blood, this is the best place to do…read moreit. The staff are friendly and welcoming and professional. I got over my issues with needles by donating blood in a friendly environment and it makes me feel good doing it.

A great way to celebrate the Season of Giving is to donate blood, and no Better place to do it than…read morevitalant blood bank in Parker. The Team here ensues you have a wonderful time and they are very safe and professional making your contribution an easy thing to do.

Warning: if you donate any blood product with this company you will be placed on a call list that…read moreis endless spam calls. I get calls several times a week, almost daily. When I block the numbers they call from another number which is how spam works of course. I have blocked no less than 50 numbers and still get calls from new numbers! It's never ending and annoying being blown up after asking 25+ times to be removed from their call list. The process of donating blood should also not take as long as it does. At my previous donation center I was in and out within 20 minutes. Their process with an appointment was about 2 hrs.

Great location - clean/efficient. Also Morgan, a phlebotomist, is Fantastic - only ever requires…read moreone try - amazing at her job - kind, accurate, and only ever One try. Keep up the great work.

Nice and caring people. They do a fine job…read more However it is not called Bonfils. It's called Vitalant Blood Donation.

They have changed their name to vitalant. Destiny took care of me and we were in and out as fast as…read morefast can be. You have blood and you should give it, people need it and it's easy for you to replenish. Oh, the also have great snacks as you wait your 15 minutes after that

I came here as a first time blood donor. The staff was super professional and caring from handling…read morethe paper work to after care institutions. Will definitely be donating here again! Also, note to first-time donors: it's way worse if you psych yourself out. The needle itself really doesn't hurt and the staff took great care of me when I felt fuzzy after. The whole process, including filling out forms, only took a little over a half hour. If you're on the fence about donating, know that the needle is nothing to fear for an incredibly positive and worthwhile experience.