Csl Plasma of macon is a very professional and clean place. They always make sure that they take the necessary steps to ensure the safety and proper treatment for every patient every single day. Macon, GA C. Seiy read more

On Sat 08/16/25 or about 11:00 am, I entered the Warner Robins Ga CSL center and went straight to the nurse line after being told on the phone 4 days prior I must see a nurse after a doctor's review over a significant hematoma I received at this same facility on 02 August 25. After the nurse pulled up my file, the one for two nurses on at this time said I my case was escalated due to "behavior on the phone". While standing to follow her I said mam, I'm 66 years old and don't speak to anyone inappropriately. This same nurse literally started YELLLING at me, door open, that yes, I did, and she was the one on the phone with me when said occurrence took place. When I attempted to reiterate said nurse YELLED louder, in public, to get out, leave the premises, she does NOT want me back and to NOT come back. I commented back that I don't need this abuse and that these people are crazy and left the facility. To wit, the only think out of my mouth in the past (3) phone conversations w/ any employee from CSL Plasma was, "I do not want the same phlebotomist that caused my hematoma to attend to me again" and, "That not being able to tell me, the HIPA covered individual on the phone why I had to drive 65 miles into CSL Plasma to tell me my doctors review was stupid for you called me and I'm obviously the said individual." Now, my wife was in this facility and head and witnessed all for verification. I was humiliated, looked down on, yelled at in a public venue, and made to feel of lesser value as a customer than CSL leads on to. I did not have an opportunity to speak to a higher authority NOR, anyway to calm this so-called medical professional down. My reasons for donating plasma were for medical reasons myself for I am a USMC Veteran, retired Petroleum Engineer, farm owner, with VA medical coverage that does not cover dental, and I had lost a front tooth of which I was trying to earn extra money to cover the cost of the implant to replace it. I am very much involved w/ the local veteran's community, local farmers, friends, family, and social media and do not believe people would look favorably to this public disgrace. These nurses at the CSL Plasma Warner Robins are running rough shot with professionalism, manners, they're harboring a higher than thou complex towards donors, cutting donors off in mid-sentence instead of listening to them, and now setting their own freedom of speech violations on what can and cannot be said to them in person or on the phone. I have spoken to Bio-Life Plasma in Warner Robins and am now telling EVERYONE I know who is going to CSL Plasma that Bio-Life Plasma appears more professional in all aspects. Regards. Blair H. Jones read more

i have donated at this location twice this week and neither experience was fantastic however my most recent donation has left me concerned for the safety of anyone who chooses to donate here. my first visit was somewhat uneventful, long waits despite not being very busy and the staff isn't the most welcoming. there were a few hiccups in my donation and those around me; my only major complaint is that during the donation the informed me because i didn't weight 150lbs i couldn't give a full donation and therefore would not receive the full $100 incentive, however for some reason they did take the same amount from me that they would anyone over 150lbs but still refused to give me anything over the $85 incentive for my weight class. two days later i went back for my second and most recent donation. they tested my iron twice both resulting in a iron level of 37, i asked the nurse if it was still safe for me to donate or if i would need to wait a few more days and she told me to wait in the donor line for my turn, when i made it to the chair i requested to be stuck in the opposite arm seeing as i had recently donated and still had a fresh puncture spot on my left arm, however she refused stating the machine was on the wrong side for that and insisted on reopening the same hole. during my donation the machine lost flow several times, the staff did not check on me despite the many alarms going off. on the last cycle i lost flow again for two minutes. i started to lose consciousness but managed to send a text to my best friend waiting in the car for help. the staff was extremely inattentive, as i was rapidly blacking out i was to kick my feet on the end of the chair to get a nurses attention. when i finally got a nurse to come to the station i still could not verbally communicate, she pushed the needle further in and pulled it out several times before realizing i developed a hematoma and removing the needle. during this process i was not mentally coherent and they would not let my friend through to act as my medical advocate despite her many efforts, instead she was forced to sit in the departure room with armed security guarding the door. despite the fact that i was vomiting i had to ask several times for water or powerade. this establishment is a safety hazard just waiting for a lawsuit. the staff are poorly trained and inattentive locals that have no regards for patient consent, the withdraw of patient consent or patient safety. read more