I went here initially for a lipoma removal on my shoulder and was scheduled with Dr Bognet at the Downers Grove location. That was great. It was a quick appointment, she was able to get me in same day and out in time for school pick-up. It has healed beautifully.
Then moved on to facial acne and hair removal consult. Met with Dr Bognet again at Hinsdale and based on lifestyle and personal situation, she prescribed topical treatment for the acne and offered to do a quick spot test for laser hair removal (LHR). Spot test went fine, so the front desk scheduled me with the Aesthetician at Hinsdale. Sense some tension between the medical and aesthetics team but whatever, it doesn't effect my treatment...yet. Bought a 6 pack session and honestly, those LHR treatments were great too.
Rude Customer Service and Office Politics. My issue started when I called to reschedule a 3 month touch-up on the LHR. I was scheduled for end of Sept. When I called to reschedule, I was pushed out another 4 weeks. I asked the lady to forward my request to the Aesthetician, to see if she had openings she could squeeze me into (as the Aesthetician had talked to me about earlier). I didn't want to miss a window in the hair growth cycle. The lady on the phone got downright nasty and clarified that she was the scheduler and all reservations and appointments go through her. She somehow manages to get me in 10 days later before I hang up. Sketch but willing to overlook it.
Cold Treatment. The day before the appointment, I get a call that the appointment has to be cancelled because the laser broke a few days ago and there are no plans to fix it, that this laser hair removal service is going to be discontinued. When I asked for a timeline given that they had JUST rescheduled me, the previous sentence was repeated in robotic form. There were no recommendations made or referrals for another clinic. No follow up by the Aesthetician who claimed to be available to her clients.
Lies. That was Late September/early October. It is now end of December and Laser Hair Removal is still an available service listed on their website.
A star off for the cold exit treatment, star off for the lies, and star off for the toxic office politics that leak into client management and relationships. read more