I'm deeply disappointed with my experience at Oak Dermatology, specifically regarding the MiraDry procedure with Rachel. From start to finish, the experience was truly traumatic. Despite expressing discomfort and obvious anxiety stemming from the intense physical pain of my initial procedure with Rachel (which makes me sweat just thinking back to it), both Rachel and Rhonda flat-out refused to let me switch providers for the second treatment. I finally received approval to switch and booked the appointment, only to be told a month later it was being canceled if not done with Rachel. Their rigidity and lack of empathy was appalling.
Let me preface this by sharing that I have a high pain tolerance -- I've fractured my hip during military service and have tolerated Opus treatments in the past without flinching; yet, the pain of this procedure was infinitely worse than both of those combined or any surgery I've had. It felt like someone was literally burning off my armpits for over an hour. Between that and the endless injections that wound up being futile, I have never cursed so much in my entire life in one sitting. Nothing Rachel attempted helped with pain management, and my clear distress was minimized and ignored after I recounted the experience to her and the staff. If both Rachel and Rhonda are supposedly qualified to perform this procedure, why refuse my simple, reasonable request to switch providers for the second round of treatments?
Had I known they would be so inflexible and dismissive of my well-being, I never would have chosen Oak Dermatology. Now, I have to spend several thousand more dollars to do the procedure anew elsewhere, since the discounted second treatment is non-transferable wherever I go next.
This clinic clearly prioritizes their own egos and reputations over patient comfort and care. It's incredibly disappointing to see this kind of arrogance in a medical setting. While Dr. Hsu and Stephanie are genuinely wonderful, competent, and caring professionals, my overall impression of the practice is deeply negative after this. I would never return to Oak Dermatology after being treated in this way. read more