Sent my business account to collections, so we could not pay the bill via their website over…read more$183.77. I'm sure that amount is inflated since they sent it to collections. The crazy thing is we made a payment just before they sent it to collections. They should understand every company pays their bills differently based on payment terms. I reached out via support asking them to reinstate our billing account so we could pay the bill. We never got a single reply from them. It's almost laughable since my company has been with them for many many years! Not sure who is new in their office, but they just lost a great client and just received a negative review. What happened to the companies where customer loyalty still matters? Keep this in mind if you are thinking of using their service. They are also very pricey!

From the owner: Affordable water delivery is now a reality. Water Way, located in Birmingham and Montgomery, AL…read morehelps our customers save money and time everyday. Water Way's on-time delivery service brings natural spring water straight from the clean, tested natural springs to your home or office. Take the hassle out of fresh, reliable water.

I have had to visit Citizens Water a couple times..in both cases, they have been very helpful and…read morefriendly. Probably the best municipal water company around!

Crooks!! I had a bad water leak last month. I rent my…read moreproperty. It took the widow of my landlord a little over a week to get it fixed. I called the water company & told them what was going on. I told them I'd have to make payments on the high bills. They said that would be fine. My bill runs around $40 mo. I paid $80 last month. Monday I paid $150 & planned to pay some more today. But they turned my water off yesterday. When I called. They said I wasn't on the "leak list" But when I talked to a (supposedly)supervisor. He said there was no such thing as a "leak list" My son took them the balance to them today in cash. They told him I had to pay another $185 cause my other son took the zip tie off. Which he should not have done. He didn't know. But that's fine. I paid the $185 on line cause it had to be paid before 3p for them to turn the water back on. So citizens got $325 in cash & $185 from a debit card on line. My son gave them confirmation number showing I paid everything in full but they still refuse to turn my water on. If I paid with a debit card & got a confirmation number...that means it's paid & no longer in my account. Their website does say it could take up to 24-48 hours to post to the account. But I gave them the confirmation number. They are closed on Friday's & the weekend. I'm going to have to be without water until when ever they get payment. I don't understand if I have proof of paying my bill in full...why can't they turn my water on. They can't let us be without water for 3/4 days when I paid the bill can they. I'm unable to work. I'm trying to get on disability. Making payments would have helped me out. I had to borrow the balance of the account. Now I can't afford to get my medications. It seems like they are making the rules up as they go. Many people in this community feel that Citizens Water are crooks. And I'll go ahead & let you know that I wasn't real nice. They probably will tell you that I'm a nut bag but they pissed me off. They did not hold up to their end & let me make payments on a $500 water bill. I just need a little help. And today the on line shows I haven't paid a dime.

Very convenient and their customer service is exceptional. When I ran out of water, they…read moreimmediately delivered more.

We just had Culligan installed! Sales rep Brian was great…read more We also had Rainsoft come out. Rainsoft was very high pressure, and 3 times the cost. It felt very "dog and pony show". They also wouldn't leave any brochure or offfical pricing, at the end just left us with a hand written price on blank piece of paper. They will try to tell you spending 6k will even out with "free soap" they give you. Culligan was exact opposite. No pressure, very honest on what system you do and don't need and our price was the same price as others in our neighborhood and thousands less. When I asked about higher level machines, he said it wasn't worth it for what we have and zoned in on 2 products he would recommend. We noticed immediately the difference. During install they were very clean on the work also.

Yep, in a previous job. I had *that* job (other duties as assigned) of stocking the company water…read morecooler. At times I would go by the store itself and the nice guys there would put the 5 gallon (I think it was) jugs of water in my car for me. We would put the back seat seatbelts around each jug to ensure they didn't roll around and perhaps bust open. The receptionist was always sweet, and talkative and she grew up with my stepdaughter. We always enjoyed a brief chat in person or shared cellphone pictures. Other times, at two locations, Crystal Mountain would deliver. (It was up to me, both options are available) and every driver was friendly, courteous, and would goabove and beyond to help me schlep the jugs to the second floor. We were cash clients so I cannot attest to their billing department. It was always a nice treat to "sneak off" early some days to drop by their office on my way home, load up, and then offload (with the help of a kind coworker) and refill the company cooler the next day. :) Crystal Mountain was always a pleasant experience for me! (Even though, between you and me, I'm glad I no longer work at that company, and no longer have this additional duty as required.) :-D

Been a customer for over a year and they have missed several deliveries despite calling the day…read morebefore to confirm. They don't make the effort to let you know of a miss delivery and neglect to notify you that they will not be there. Customer service/support is not a key area of focus - clearly