My experience at Crystal Springs was great! The staff was really friendly and professional, and my teeth were sparkling after the cleaning. If you're looking for a thorough cleaning, this is your place. Dr. Jennifer is super knowledgeable and she is able to identify and assess any of my tooth problems right away. Would definitely recommend this place! read more

My boifriend recomended Crystal Spring Dental he also is a patient and been go long time and he always have great appritiate great care !!! I absolutely love the place , fantastic team and most important excellent work ! I am so happy ! Now I have favorite place were I can trust and feel so safe !! Now I recomended to my daughter too !! Thank you !!!! read more

We have been going to this Dental office for years. The staff is awesome and friendly, they are always so welcoming and professional. I would highly recommend this place! read more

I went in to get a crown replaced and Dr. Nic insisted on pushing through the appointment even when I was unable to handle the pain after multiple shots of novocaine. For a frame of reference, I have multiple crowns and have had crown replacements in the past but have never experienced this amount of pain. She administered Nitrous and we finished with the temp crown. Four days later I was still in too much pain and I called the office to notify them. When I returned 2 weeks later for my permanent crown, I expressed I was still in some pain. She again insisted on pushing through the appointment and applied my permanent crown. After it was on, I again commented how tender the area was. She then agreed to do an x-ray and blamed me for not telling her about this before she put the permanent crown on. I was shocked! She looked at the xray and immediately agreed to write me a referral to a specialist for a root canal. It's been one week since my visit with her and I am still in pain and will be calling the specialist. This is unacceptable care and I do not recommend Dr. Nic. read more

My husband and I were planning to transfer our dental care to this office due to the great reviews and positive feedback from everyone. Unfortunately, when we called this office to make an appointment, the receptionist was SO incredibly rude. As a result, we decided that this office was a not a good fit for us. It was astonishing how terrible her attitude was. I wish we would have had a better experience! read more

I've been going to Crystal Springs Dental for four years now and couldn't be happier with the care I have received. Everyone who works there is so kind and caring. The front office is so helpful with insurance and appointments. I've seen most of the hygienists and all of them are amazing. Dr. Stinde is very gentle and the work I have had done looks and feels great. I look forward to going to the dentist just to see all the amazing people who work here. read more

I had to cancell my 1st appt this week for teeth cleaning due to being positive for covid. I called to reschedule and was told they had no appts available till next August. Thats 8 months... I have to think thats BS. read more

I have been getting my dental care at Crystal Springs in Bothell for about a year and a half and have been very pleased with the office and staff. Dr. Jennifer Stinde is a pleasure to work with. She is poised and professional and exhibits great attention to detail. She takes time to explain what my x-rays show and her recommendations for treatment. Not only that, she makes a genuine effort to get to know me better at each visit, which I really appreciate. I look forward to seeing Dr. Jenn at my future dental visits! read more

My son had to recently have a root canal. The Crystal Springs Dental staff were amazing to getting my son in quickly and put him at ease the entire time. They were warm, personable and very professional. I will not go anywhere else. I now have my entire family at Crystal Springs. read more

The team at Crystal Springs Dental clinic in Bothell, WA is phenomenal! From the admin, hygienists, dentists, to the extended team members, they have all been supportive and accommodating, ever since I moved to WA. I did research on finding local, high-quality dental care covered under my insurance, and chose them. They were conveniently located near my home and the office, as well as willing to accommodate new patients. I have been with them for almost 4 years, and they continuously focus on providing a positive patient experience, even during the COVID-19 pandemic timeframe, by implementing additional safety measures. They try to encourage/inform new or different habits to maintain excellent oral health and build a history intended to work for the patient's benefit. In addition to semi-annual oral health, occasional, unexpected oral health concerns, Crystal Springs Dental helped me to begin and finish my Invisalign (teeth alignment treatment) journey to address my desire to close my diastema or gap between the two front upper teeth. I am so happy with the results! My smile looks completely different, and sometimes I do not recognize myself in the mirror. Thank you! read more

Tired to get an appoinment set up last year, couldn't get it. And just called in today, and they said the next appoinment will be availbe in October, about 6 months later. Okay. too busy or hunger marketing? Will not call anymore. read more

All the staff is so nice. They are thorough & I never feel like they are rushing. Top notch care.

Only went for my first visit at this office had an unpleasant experience. First, when I made the appointment over a month in advance I was told since I hadn't been to a dentist in so long it would a comprehensive check up - was not told this didn't include a cleaning. I had something come up and had to reschedule my appointment, which I called to do a week before it was scheduled. Was pressured by the receptionist to come in that day within 2 hours. I could so I did. Waited an unreasonable amount of time before being checked in because the receptionist was making small talk with another employee. Once the dentist saw me after x-rays, she made rude comments about how my job sounded unpleasant. Then shamed me for not having had braces as a kid, something out of my control, and my teeth aren't outrageously crooked either. She sent me on my way without a cleaning which I wasn't aware wasn't going to happen. Receptionist then pressured me to make an appointment for a cleaning the next day, I haphazardly agreed. I left a voicemail to cancel the appointment within a few hours of scheduling it, realizing I couldn't commit to the time frame. Asked for a call back to reschedule and never received one. Then received a letter with an estimated "plan" for my oral health that would cost over $800 after insurance. No explanation of what the plan was. Unprofessional and won't be going back. read more

Was a patient here for a few years. Loved Dr. Stinde and Natalie and felt comfortable going to the dentist for the first time in years. The lack of compassion and understanding from the front office staff have ruined the comfort and my family will now find a new dentist. read more

Dr. Jenn and Dr. Patti are excellent Doctors. The staff is very knowledgeable and friendly. If you are a little anxious this is the place to come. I have been going here for years and never once had an unpleasant experience. Top of their class for sure. read more

Everyone at Crystal Springs Dental is wonderful! I have been for two visits and now both my kids have gone too. Both my 3 and 1 year old had positive experiences. My 3 year old had been to another local dentist about a year and half ago and absolutely hated it and was scared to go for another appointment. She isn't scared anymore! They are kind, patient, and do not push the kids to do more than they are ready to do. The 3 of us will be back! read more

Updating to five stars due to the professionalism of handling my complaint and reaching out. Thank you!

So, I have to face the fact that up until going to Crystal Springs I have been getting subpar dental care. Starting with the initial phone call the staff were pleasant, genuine, and willing to work with me. The exam here was like nothing I've received before; incredibly thorough. Everything is clean, organized, and just perfect. What more is there to say except that if you're considering them, just do it. read more

Clean and bright office, nice and outgoing staff, great experiences overall! Caught a sneaky tooth that needed a root canal and provided great, unbiased advice. Wasn't afraid to refer to a specialist when needed. It was pleasure to visit - would recommend. read more

Everyone here is super nice and takes the time to make sure you understand what's going on. They give little tips and tricks while making sure you understand everything. Moved to Seattle a few months ago in search for a regular dentist and I've found mine! read more

I have to start off saying that the level of professionalism and patient care at Crystal Springs is extraordinary. My experiences with Dr. Jennifer Stinde have been very pleasant and left me feeling confident in her work and care for me. It is wonderful to know that my dentist is looking out for my dental health and overall well-being. It truly is refreshing to be able to go to a dental office where I feel comfortable and confident that they would take good care of me. I highly recommend Crystal Springs to anyone looking for a dentist to go to! read more

I can't say enough positive things about Dr. Stinde and her staff! She's professional yet personable, and really cares about my health and comfort. Great with kids too. They have convenient hours and are always willing to work with my schedule. If you need a dentist, I would definitely recommend this place! read more

Crystal springs is my go to dentist from now on! Their whole team is extremely relational and kind - making me feel right at home throughout the whole visit. Great place for kids and family! Their hygienists are all top quality people and dental workers. Dr.Jen was the best dentist I've visited yet. The clinic was clean, comfortable, and in a great location. Would HIGHLY recommend Crystal Springs! read more

Me and my wife have been visiting Crystal springs dental for the past 4-5 years. Their dentists and hygienists are good and I've no complaints about them. However their billing department is very customer unfriendly and the tools (software) they use are either problematic or out-dated. In 2022, with no change on my insurance provider, Crystal Springs Dental went out of coverage. I understand, it is my responsibility to check and ensure the dentist are covered through my network. However, most of my dentists, in the past, either sends a letter when they go out of network or at least gives me an estimate when I visit, if there is out of pocket expenses. At the very least, they should have billed me on time. However, I had visited them once and my wife twice in 2022 for the regular cleaning (with scans) and an extra visit (to check my broken tooth) and they did not even once mention to me that they went out of coverage. And in November, when I went for my second cleaning for the year, I was surprised to hear that we owe them money for the 4 cleanings and scans, which if under coverage would have been 0 out of pocket. Speaking to the front desk person, she admitted that their billing software had issues and apologized for the missed communication. They never sent me even a single bill for the past 3 visits, even though the billing head claims that they did (they don't have any proof). Asked for their latest bill, they just had me whole amount pending within the last 30 days (ideally part of it should have been pending around 8 months since I had my first cleaning for the year in Feb/March). They understand the issue is on their side, but don't want to admit or do any adjustments. Very poor customer service from their billing department!!! Super frustrated. read more

The best dentists I have EVER been too! As most people, I am absolutely TERRIFIED of the dentist. But Crystal Springs made me feel so incredibly comfortable and they are so kind that I was totally ok with the work I had to have. I absolutely recommend this dental office! read more

Friendly and inviting atmosphere. Schedulers, front desk, hygienist and Dr were professional and made me feel comfortable.

I had to come in for three fillings. Dr. Jenn and Laurel took fantastic care of me. Super friendly, very professional, and more than willing to take the time to explain all the different steps they took to get my teeth in order. I have such a great time every time I go, but this time felt especially great. Never thought I'd say this about the dentist, but I love coming here! Best dental office ever! read more

I absolutely ABHOR going to the dentist, but the people at Crystal Springs Dental helped my appointment go so smoothly and made it a bit more cheerful :) The receptionist was very patient and explained my insurance payouts, and Linda (dental hygienist) and Dr. Candace Chinn helped answer all of my questions. Linda was especially very helpful - she has such a positive and warm demeanor, it helped me feel more relaxed throughout the whole thing - I had to get a deep cleansing, and it was not the most pleasant experience to say the least, but she helped it be more positive by walking me through everything she was doing and explaining every part of the procedure. I would give this place 10 stars if I could! So glad I was able to find such a great dentist so close to where I live :) read more

I am excited to review Crystal Springs Dental. As a new resident to Bothell Washington and in desperate need of extensive dental work, I was nervous about selecting what dentist to go to. I searched Yelp as I do for most services and found several dentist offices near by. I was a bit weary to see Crystal Springs Office had zero reviews while others seemed more established. I decided to give them a chance and start with a basic cleaning and X-ray. The hygienist was super accommodating and quick to get me taken care of. My dentist Jennifer Stinde reviewed my X-rays and discussed my needs. I have several issues that need attention and with limited time and money to spend. She was very understanding and identified with me the priorities of the work to be done. The following appointment I had a root canal and crown procedure done. I was amazed at the quickness and empathy she demonstrated. I remember minimum discomfort. Followed up a week later with the permanent crown and again was amazed by the speed but without compromise she had me in and out. I actually look forward to going back to the dentist! Thanks Jen read more

When this practice was owned by Dr. Patti Kashiwa, there was nowhere better to go for family dental care! Our family was with her for more than 20 years and received excellent care. Her front office staff was the best medical administrative team I have ever experienced. That is no longer the case. Only one of the former front office staff remains (and she is still stellar). However, the new dentist and staff see patients as accounts to be harassed. I had a dental emergency, and while they got me in to see the dentist, and then a specialist, within 24 hours, I also had to come up with a couple thousand dollars because payment was demanded at the time of service. The problem was that they didn't disclose all of the services and their cost up front. So at the end of the first procedure, I was hit with the reality of needing two additional procedures at a cost of hundreds more dollars - again, cash on the barrel. I got behind in my payments. When I knew my paycheck was coming, I promised to mail the last payment to make my balance-owed zero. The front office called me daily demanding to know why the Post Office had not yet delivered the check - then called me a LIAR, implying that I had not mailed the check at all. (I had a witness with me when I mailed my payment at the Post Office.) I need follow-up dental work as there may be an issue with the original, costly procedure. There is no way I will ever step foot in a medical or dental office whose staff does not fully disclose services needed and their cost, and then calls loyal patients who have been with the practice for over 20 years and never missed a payment LIARS. I miss you, Dr. Patti. read more

Been going to Crystal Springs for a few years and these people are delightful! Cheerful reminders, earnest greetings at the door, and helpful technicians are all great. But more importantly, they do terrific work. My dentist, Dr Chinn, recently announced that she was replacing one of my fillings, for free, because she had placed it some time time ago and now didn't really like the look of it. Voluntary warranty work! This level of care is remarkable. Every procedure they have done for me has been executed with sensitivity and careful attention to detail. My periodic cleanings make my whole mouth feel wonderful. I highly recommend this dental practice! read more

so I went in with a tooth that had a root canal done already but shattered. I told the Dentist that I only had $2000 cash outside of what MetLife would cover. They sent me to an Endodontist who scheduled a root canal and I call the Dentist office and request they contact the Endodontist to reschedule on a day where I could go in the morning to the Endodontist and then go to the Dentist after and get everything taken care of at once. Only when I got to the Dentist they only wanted to work on the other side of my mouth on 3 cavities that were not going to shatter anytime soon but were covered 100% by my insurance. So instead of doing the cap and making sure the tooth the Endodontist compromised by drilling the inside out (think difference between an aluminum can filled with plaster of paris and solid rode of aluminum same width and length as the can. The solid tube has more strength and integrity than the can with will still be crushed under mush less pressure than the solid rode. needless to say my tooth cracked as the other side of my mouth had another tooth that had problems I don't want to get into because this office is more interested in milking people for profit than actually helping patients. I've since started going to another Dentist that states they would never have told me to wait for weeks with a root canal and not being able to eat as after root canal both side were compromised leaving only the front teeth to chew or drink my food from a blender. DONT GO TO THIS DENTIST, unless you're rich and can throw money at them!! read more

Just established care here and haven't been to the dentist in many years due to lack of insurance and was nervous to go in because it had been so long and I knew I had problems. Everyone was so sweet and I didn't feel judged at all. We got a game plan together and I was extremely happy with their care. read more

Where do I even begin! This place is awesome. We needed a new dental provider so I yelped it like everyone else and came across this place. I made two separate appointments. One for my two kids and other day for me. I had two amazing experiences for both appointments with the kids they made them feel so welcome and comfortable which is extremely important when taking a four and six year old. They had both there cleanings done and sat comfortably the whole time, they even gave them sun glasses to help with the bright lights which they loved! At the end they got two tokens for the prize machine which you can guess how two little kids reacted over all I left with two happy kids asking when they can come back! Then it was time for my appointment. I was taken right in, exactly on the appointment time which I loved. Since I was a new patient they did a VERY thurs exam to make sure they knew every ounce of information to treat me with the best care they explained in detail every single thing they did as well as was very knowledge about everything and any question I had. Every single staff member was very sweet and funny as we all joked around. I had such a wonderful experience. Thank you crystal springs dentistry! read more

I called because I had lost a filling and it left quite a hole next to my front tooth. They got me in within 24 hours of me calling (no pain involved). When I got there, I only had to wait a few minutes. I received an xray and Dr. Jenn decided I could get another filling (but in the future I will need a crown). Everyone always wants to make sure you know how much the cost is. Gals at the front are awesome too. Definitely would recommend this dental clinic. We searched a long time (after leaving our last dentist) for a good dentist; we got a GREAT dentist! read more

Crystal Springs is a great dental office. Everyone is friendly and knowledgeable. Dr. Jenn makes you feel comfortable and confident in what she is doing. They're great about sending reminders for your appointments and they let you know ahead of time what the approximate amount of your bill will be and how much your insurance will cover. I haven't come across anyone there who wasn't amazing. I highly recommend them. read more

Horrible. They are on the high end of pricing for the same service provided elsewhere at the same quality and standard. I thought the location could put weigh the challenges of dealing with the office staff but unfortunately it is not worth the headache and I will drive just to not have to deal with them. It's a shame because I really liked the hygienist. Poor office staff ruins it for the dentist. read more