Summary: I think they do good basic dentistry but they don't take care of the logistics around their patients, and they don't communicate well or hold to agreements they have made around insurance, payments, and appointments. I have been going here about a year and it has barely improved. If you can find a similar holistic dentist, I'd recommend you go to them.
My story:
I was referred to Green City Dental by my naturopath back in 2016. I had some normal cleaning dentistry, done well, and got sold on a DNA appliance to address my sleep apnea in August 2016. They told me I could get it before the end of the insurance year (10/1/16). This was great for me b/c I had gone over my maximum. Actually, I end up getting it 5/1/17!
Story: all I had to do was schedule several appointments; their availability kept slipping and, even though I did everything I was asked. This included a ridiculous fitting appointment on Sept 28 where they didn't have enough space indoors and I was put in a car outside in the summer heat while having my jaw shocked to relax it for at least an hour, probably 2 or more (and I eventually passed out inside the office later in the appointment).
A month and a half later (11/11), I was told that I needed to get another set of impressions (and no reason given as to why the ones I took at the prior appointment were not suitable), then
"2. As soon as we have your impressions, it will be 7-11 days until we get your fabricated appliance back from the lab.
3. As soon as the appliance is back from the lab, we can fit your appliance."
I tried to promptly schedule this appointment, and after them mistakenly booking me for another TENSing 3 hour appointment, their soonest appt was 12/2. I got impressions done again. They tell me their lab is "rushing" the appliance, quoted above at 7-11 days to fabricate.
More than two months later, I get an email 2/9/17 updating me that they still don't have my appliance. Another two months later, on 4/19/17, they email me saying they have the appliance and I come in for it. I get an appointment May 5th (it has been ~10 months now since we began this) - now when I arrive they tell me they can't bill my insurance for the prior year. I tell them this is not what we agreed to but they said they can't do it, so I agree to a large co-pay ($700), so that they would give me the appliance. Even then, I only go 1/2 of the appliance, the upper part.
Next, it took me months to get the lower part of the appliance, which is actually the part that moves the jaw forward to address the sleep apnea (and thus increases the size of your airway). The general practitioner that helped convince me to get the appliance found this ridiculous and was willing to write a letter telling them to give it to me; Dr. Taylor said they needed the upper jaw to move for 6 months. I finally got given the lower one eventually, even with nowhere near that much progress (6 months is 24 turns (advancing the appliance) and I did something like 6-8).
Now, because I didn't have both appliances from the beginning, I had ground away part of the upper appliance for the lower one to rest against (and I had voiced my concern at this months before). If I kept grinding my teeth with both in, I would damage the lower appliance. So I took it slow in using and advancing them until I felt I was not grinding them at night. This finally noticeably helped some of my sleep apnea and I started waking up more refreshed in Dec 2016, more than a year since I should have received my appliance according to what I was told when I started.
Today, I go to a checkup appointment, after renting a car to get to the appointment on time after two buses failed to show up for me. I was seen by a technical assistant basically on time. I was then told I could wait to see Dr. Taylor (who my appointment was with), and it would be 5-10 minutes. 25 minutes later I was told because I hadn't completed the 4 turns on both the upper and lower appliance that they wanted, Dr. Taylor would only see me by charging an extra consulting fee. I was told Dr. Taylor had discussed this with me. While I do remember discussing that the appliance might not be working with me (she brought that up, and I acknowledged the challenges I had had wearing it, particularly just the upper part), nothing was mentioned about fees or waiting to come in. I told them this was ridiculous and not clear at all at our prior appointment (and I would have gladly waited and come a different day so as to not waste my time or rent a vehicle just to keep up my scheduled appointment).
Besides my experience, I also had a friend call me and ask if Green City had ever called me asking for payment when I had already potentially paid. I said no. She told me she had repeatedly received calls asking for payment when she had already paid, even after she told them that. read more
