My saga continued...directly speaking with Customer Service: I called Customer Service on Monday, 12/16/2024, to request pickup of the unordered case of Fiji Water bottles. After deleting the expired card, I was informed that the water would be retrieved on Wednesday, 12/18/2024. When the water was NOT picked up, I called Customer Service again on Wednesday, 12/18/2024, to learn that no such request was placed on my account. Nothing noted from my call that I asked for this. I was then informed a pickup request would be placed to the Route Manager and that I would be contacted via telephone within 72 hours with the pickup date. All future deliveries were placed on hold until this item was collected and my account credited. So today, Friday 12/20/2024, after no telephone response, I called Customer Service again. Prior to speaking with a representative, I reestablished delivery and was able to obtain my originally scheduled delivery date on 12/27/2024. Today's ASSociate informed me that the Fiji Water would be picked up on my delivery date of 12/27/2024. Apparently, had I not set delivery up again, this unordered case of Fiji Water would have sat in my small house taking up space for eternity. Initially, today's representative told me the water would be picked up on Monday, 12/23/2024, then she told me that incorrectly received product is always picked up on delivery days, so this water would be picked up on 12/27/2024. It was explained to me again how the delivery schedule worked and that trucks are only in the area on delivery days. If that's the case, why did Monday, 12/16 representative, Wednesday, 12/18 representative, and even herself, today Friday 12/20 representative state otherwise with dates prior to my delivery date of 12/27? Had my account just been credited the $32.99 on Monday 12/18, with instruction to leave a note on the Fiji Water case for the driver to take, and to place the water outside on the 12/27 delivery date, it would have eliminated the unnecessary waste of time and aggravation. Why did the Wednesday rep place all of my future deliveries on hold, knowing the unordered Fiji Water would NEVER be picked up? Is Primo Water/Crystal Rock hurting so bad financially that $32.99 is going to make or break them? That theory aligns with shutting an account off for denied payment of $47.00 (even though the bank account information I'd provided - had they checked it - would have paid the $47.00 without issue). With the problems of consistently charging an expired card, not having a 2nd form of payment already on file checked, automatically having an account suspended, delayed deliveries, having a message sent requesting to fix the issue ignored, then forced to call customer service, not once, but 3 times in the same week, all for an account balance under $100, is just unbelievable. Perhaps this company is getting ready to file Chapter 11 and that's why they shut accounts down for $47.00? Could it be the unordered Fiji Water delivery was to increase sales because they are a fledgling company? Based on my 7 errors on a new account opened almost 4 months ago (not counting this weeks additional 2-3 errors with Customer Service), people are better off going through: https://www.readyrefresh.com/ if you don't just physically go to Walmart, Home Depot, or elsewhere for 5 gallon water bottles. But, if you're ill and disabled like I am, you have all the time in the world to waste on fighting with a company who either hires, or their policies and procedures instruct, incompetence. Abysmal service thus far, and their Public Relations Department should be embarrassed. Buyer beware - go elsewhere for accuracy, competency, and sanity. read more

this place has the worst customer service. Once they started charging a paper statement fee of $6, I decided to cancel. I have had 4 "appointments" Scheduled for them to pick up my equipment and bottles. It's like a running joke at the office as to who will be stuck waiting for them to not show up. Then it's another half hour on the phone of assurances that this time it will definitely happen. Meanwhile the bills keep coming. It would be funny if it wasn't so time consuming and annoying. Stay clear of this business. read more

They missed delivery 4 times so I cancelled, then they still charged me and what a surprise they even missed the pick up of my rental and empty water container, worst most incompetent company. read more

i have been using them for over 5 years and the prices climbing higher and higher plus now is delivery fee so basically i end up paying $10 per bottle no matter what. Can't you give a break to people?! I had to call and ask some of the refund since it's been charged extra dollar for the past 6 months. i know it's doesn't sound a lot but it is. read more

Be careful! This company bills every 28 days, and feels they are entitled to a 13th month in the year! I paid my bill faithfully every month for three years, but I never seemed to be paid in full. After getting a threat to take me to collections, I had a discussion with an "account specialist", who claimed that because they bill every 28 days, that I was behind by one month, meaning that I was getting billed 13 times for twelve deliveries. Because I pay my bills once a month, they claim that I "missed" a payment due to their mysterious 13th month practice, and wanted me to pay a "late payment" fee. I have cancelled my service and think that this company should be looked into by the Attorney General. read more

This is by far the worse company known to man. I have needed water bottles picked up for 3 months now and still no supervisor has called me or manger which I requested. I had bottles that needed to be picked up on a day I took off work and waited for the delivery guy to ring my bell as requested on the delivery note on arrival. He decided to leave 2 bottles down stairs and not pick up the 4 already up stairs so in total I have 8 bottles in my house. I call and let some one know they tell me it's ok someone will be out Wednesday nobody never shows. Then puts a 380 bill on my account and suspends it saying you have to pay for not returning the bottles. I called multiple times and get the run around because nobody is professional enough to be honest. This by far the worse delivery company I every dealt with. Nobody should use this company and I don't know why Mountain Valley spring water associates with this company. Making your brand go down. if I was Mountain Valley I would pull my name because it is your water I buy and they are ruining your brand. If I could put a -5 that is your delivery rating and company rating. The worse never deal with these people because they don't care. I also told them I would write a review the response was go ahead. read more

Worst company I have ever dealt with in customer service. I've been back and forth with reps, managers so many times, days and months on as issues they screwed up and won't fix. They claim they are or will fix or adjust but instead screw it up even more. I will NEVER give them anymore business nor would I recommend them to ANYONE!!!!!! read more

Just like the rest of businesses in this country, service is near nonexistant. After being regular customers for many, many years the service reached the "sucks" level. Drivers come and go quickly and so do our deliveries. We were always getting 4 bottles every 2 weeks, then after missing one week and waiting 3 weeks we got only 3 bottles. Now today we get just 2 bottles. There is going to be a call to Corporate in Florida and if there is no resolution we will drop this company. A bit of browsing showed that a comoetitor is charging 1/2 price for 1st order then regular price is about 1 dollar oer bottle cheaper. Last chance Belmont. read more

Remarkably inept. Please do yourself a favor and avoid this company at all cost. I would like to have the several hours back in (still unsuccessfully) trying to get bottles picked up. Seems as though one dept there has no idea what any other is doing. read more