This company is the worst to deal with! I had some items encased. I received an invoice on June 20, 2024, which included a $35 credit card fee. Since Robert (owner) included it in the invoice with no option to pay with an alternative payment, I said OK, I will pay with my credit card and at least get points on my credit card. I made payment immediately on the June 20th. The invoice said the encasement will be mailed 10-13 days from payment. Prior to receiving the invoice, Robert told me my encasement was done, but the engraver made a mistake on the engraving and he wanted him to redo it, which I was happy with, since I was spending a lot of money on this encasement. A couple days after I made my payment, I received an email from Robert asking if I could make my payment through Zelle (I'm guessing because of less fees to the business), but not wanting to refund me any of the $35 credit card fee he charged me. I sent him a copy of my bank statement that showed I already made my payment on June 20th. I called Robert on July 1st and asked if he could send me a photo before he ships, which he did and he said it will ship out by UPS on July 2nd and should take one day for delivery. I received an email on July 2nd from UPS that the label was created and will be delivered on July 3rd. I waited all day July 3rd and no delivery. I was a little upset but understood the holiday was the next day. I figured it would ship out on July 5th with a delivery date of the 6th. July 6th came and went with no delivery. I checked UPS app and it still said only a label was created. I called Robert on Monday, July 8th and asked about the shipping of my encasement. He came up with excuses and guaranteed that my encasement will go out today. Update: I just received an email from UPS that they have received my package and should be delivered tomorrow. read more