1. Crystal Clear Pools and Spas

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    Mayfield, PA

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    Crystal Clear Pools and Spas

    2.8 (6 reviews)
    Closed • 11:00 am - 2:30 pm, 3:30 PM - 5:00 PM
    Updated over 3 months ago

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    Quality Pools & Spas by Dick Mackey - My crystal clear pool that is now completely cloudy because of Mr. Mackey.

    Quality Pools & Spas by Dick Mackey

    (10 reviews)

    $$

    I've owned my pool for three years. Every summer it has been sparkling, clear and clean. I went to…read morebuy chemicals for my pool right before the Fourth of July. Two of Dick Mackey's young employees ran a test on my water and sold me $200 worth of products one product I had never used, it was to pull metals out of the water. I put the product in my pool that night. Twelve hours later when we woke up my sparkling clear pool was COMPLETELY CLOUDY. My pool is so cloudy you can not see to the bottom. I went back to try and fix what had happened two consecutive days after that first visit and was told to do different things and sold more chemicals spending more money. I was so upset and frantic to fix this problem that had never occurred before that I bought more chemicals and followed more of Dick Mackey's instructions. The day before the fourth of July, three days into this ordeal, I confronted Mr. Mackey and was told by him "the smoke from the Canadian wildfires must be causing my pool to be cloudy,". What!? Absolutely not. The smoke in June that was worse NEVER affected my pool. I was sold a product that first day that should never have been put in my pool. I have a huge heater that has copper lines. Mr. Mackey then proceeded to blame ME for the cloudiness of my pool. He told me that I didn't read the directions properly on the papers he had given me, which was totally completely untrue. The papers had also been marked up by him, and his staff. I was told to do the opposite of what was written on the papers. I had the proof right in my hands. On top of Mr. Mackey's disrespectful behavior towards me, two young employees admitted wrong doing. One admitted on the third day he gave me advice on chemicals he should not of and the other who had offered to stop by after work to look at my pool asked me not to mention that he offered to stop by in front of Mr. Mackey "because Mr. Mackey may get the wrong idea". I never had this young man at my house but if that is against the rules why did you offer when I was in the store . On top of ruining my sparkling clear water I've had for three summers in a row, Mr. Mackey refused to let me return chemicals I bought from him In the three days I was at his store frantically trying to follow his instructions to clear my pool. These chemicals were unopened and unused and I had a receipt!? I'm so shocked at this man and his employee's unprofessional behavior, lack of knowledge, excuses, inability to take responsibility for ruining my water, selling me products I didn't need and overall disregard for his customer's distress that I had to write about my experience. The last slap in the face was when Mr. Mackey told me not to get so upset, "his pool has been cloudy all summer and he is still trying to get it clear". I'm sorry sir but my pool was never cloudy and if yours is as you stated you are doing something wrong and again should not be giving advice or selling pool supplies or hiring young kids to sell your pool supplies who have no clue what they are talking about either. I now have to hire a company to come drain and fix my water.

    So starting off.. i feel that Mr. Mackey spends so much time with his customers which We love. I am…read morea true researcher and "review reader" before i buy anything. Mr. Mackey was able to answer any and all of my questions without hesitation. He is extremely knowledgeable about all spa aspects. We purchased a PDC biscayne luxury spa on July 24th. There is a 20 week wait, not due to quality pools but a shortage and backorder. We welcome the wait as we need to put a deck on and there is a lumber shortage now. This is also a PA company which i feel comfortable about. We cannot wait to receive our hot tub. Thank you Mr. Mackey! Will add to my review once spa is delivered.

    Johnson's Pool & Spas - Crack in the fiberglass steps, resulting in my pool draining under my deck.

    Johnson's Pool & Spas

    (11 reviews)

    Warning: Based on my experience, I strongly recommend avoiding Johnson's Pool. I paid approximately…read more$20,000 for equipment upgrades, but the project was left incomplete. The pool heater was installed incorrectly, making it impossible to connect the gas line, and the smart automation system was never fully programmed or integrated. When I asked them to correct their installation errors, I was told I would have to pay additional money to fix work I had already paid for. I also left this experience feeling that I was treated differently because of my race, which made an already frustrating situation even more upsetting. Based on my experience, I cannot recommend this company.

    Okay so Johnson pool and spas ... You definitely can't tell by the name of this business but they…read morehave a seriously wide selection of fireplaces and pellet stoves. This is what brought me in there, I was in need of a pellet stove. So anyway, I stopped in one morning and talked to Kristen, for no other reason than she's the lucky one that was at the counter when I got there. She spent a good solid half hour with me answering lots of random questions I had about pellet stoves. I probably took more time with her than I should have however she didn't seem to mind so it was all good. I did go ahead and purchase my pellet stove from here and the experience was very good. Now I will be the first to tell you that I am not the easiest person sometimes to deal with and a lot of that is mostly because of my schedule. Instead of calling Kirsten on the phone to iron out the final details I did 90% of it by email as I work overnights and sleep when their store is open. This worked out pretty well as between her and Shauna they got back to me in the next day and I had my answer that evening when I checked email. I arranged for installation and was even able to talk them into having me install guys show up a little earlier than they usually would, once again because of my work schedule. They were pleasant and professional and got the job done in just a couple hours. I have only had the chance to burn the stove a couple of times since having installed however I am very happy with it and would definitely recommend Johnson's pool and spas if the need arises. I am still waiting on delivery of 3 tons of pellets however I don't foresee any problems or difficulty with this is why I'm posting this review now. In addition to the installation they also come out every year if you require it to clean your stove for the next season, and I fully plan on calling them for this because, well I'm just that lazy.

    Crystal Clear Pools and Spas - hottubandpool - Updated October 2026

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