Cannot in good faith recommend this company. We requested service and he proposed the following day. Next morning rolls around and he doesn't show. He texts me and says he'll be out the next day. We said "no worries" and left the cans out. He did come by and the cans were cleaned. However, we decided to cancel our trash service as I'm working a job in which I pass the sanitation area twice a day. No longer need curbside trash service. I texted Mark and explained we were canceling trash and asked for a refund as we had paid $175 for quarterly service and had only used the service once. He said he'd send a refund of $95 to our home via check. Well, almost two weeks go by, no check. I sent a very polite text, asking if he could possibly mail a replacement check as the first one had never arrived so obviously I had not cashed it. What transpired was an extremely rude response on his end, insisting that I call him and that, this is getting ridiculous. He insisted I speak to him on the phone and criticized me for having a grill voicemail box. I had texted him previously and said my father just died and my voicemail is full of his last voicemail messages and I cannot bear to delete his voice. I texted him and said my husband will call you in a minute. He rudely responded that he MUST SPEAK TO HEATHER and he wouldn't tolerate any more refund requests. I called him. He was rude on the phone, nastily said "don't take this out on me". Stay far away from this hot head business owner who has zero customer service skills. read more

Great service! Worth every penny. This is our second year using the quarterly service. I recommend this service to anyone who is tired of struggling with cleaning their trash cans. read more

If you are looking for a company to clean your trash cans, go with a different company. About a year ago I contacted Mark for information on pricing, stating my original message the frequency, neighborhood, and the errors that occurred when trying to interact on his website (these errors were across a few different broswers and platform, so there was an actual issue with his website). His responses to me were aloof, rude, and condescending. He asked all the questions I had already answered in my original response and told me to check the website, which didn't work. It was an issue with the integration on his website (diagnostics clearly showed this), but he never took the time to read or address that. What is the point of answering his questions online if he doesn't read the responses. Myself and many of my neighbors were interested in his service. I shared screenshots of his responses, which were rude, to my neighborhood chat group to see how they wanted to proceed. It was a unanimous decision to pass on his service, so we did. I asked a Facebook group for recommendations on trash can cleaning services and there were an overwhelming amount of responses stating to not use his business. There were actually no positive remarks about his business, even though I never mentioned his business name. I ended up deciding to give his service a try. He cleaned the cans well, so I hired him again. I left my cans at the road, but my neighbor must have rolled them to my garage to be nice. Mark made it a point to call me after my cleaning to literally yell at me regarding the cans being at the garage, which is 30ft from the road on a paved driveway. He said that me sharing his responses to my neighborhood chat was slander, which they were not, it was just screenshots I shared with then since I was tasked to get pricing info, and that he makes notes about his clients. I have yet to share my experience with Mark in any other setting, not even when others were making claims on Facebook about his business, but after he called me today and yelled at me about my cans, I feel it's best for people to know who they are dealing with. read more

Signed up for monthly cleaning and set up our first appt. Morning of the day of the 1st service a gentleman called and said he needed to reschedule until the next day. Umm....ok. No new time frame given. You'd think we'd be the next morning. Nope. Called this gentleman and was given a 4:30 timeframe. I called him about 5:15 and left a message. He did call back quickly seemingly without listening to the message because he had no idea who he was talking to. Anyways, he tried explaining just how busy he was and so hard working. Man, that's great that your business has taken off they way it has but if their is no customer service it's all for knot. I have worked in customer service most of my working career and customers need to be taken care of and updated if things go array. He did offer a a free cleaning along with my full refund I asked for. Nice gesture but by that time I'd had enough. Good luck in the future and maybe after things get figured out with scheduling and timing or maybe help we'll consider again. read more

I only used this service once but Mark was quick to respond and the service was great! He even came a little out of his service area to clean my cans. I am SO grateful. It was quick, affordable, and easy. 100% would recommend!! read more

Mark at Crystal-Cans is great. He's quick to communicate, extremely customer oriented and does a great job. We have a few kids, and our garbage cans can get BAD! This service has them smelling new each month. We are very glad to have found Mark and Crystal-Cans. read more

So glad I did this! Was not looking forward to this chore at all and stumbled across the advertisement. Called and my cans were cleaned within the hour. And deodorized too! Had my garage where I keep the trash cans smelling nice too. Won't hesitate to use them again. read more