Alex and John performed the work today. This is the first time I use Major Panes and I am very satisfied with their service. Both of the young men's work is thorough and efficient. They are very careful with furniture around the windows. They worked well as a team and got the job done as they described at the beginning. They even pointed out some windows that I need to pay attention - recommended either replace or repair. I accepted their professional opinion and will look into it soon. I recommend highly to anyone who is looking for a window washing service. read more

I've used Major Panes and been happy with their housewashing in the past, so that is who I called when I needed the house done again. This time I added the gutters, driveway and sidewalks too. The crew was scheduled to arrive from 8am to 9am, but called to say they were running a little late and needed to return to the office because they were missing a bolt for the truck. Whether there was a problem with the equipment or they overslept, I'm not sure. But they arrived after 9:30. It is incredibly unprofessional for a service crew to be 90 minutes late, and receiving a courtesy call does not excuse or fix that kind of delay. Then, before they even got started, the doorbell was ringing again by the other guy, and he needed to use the bathroom. I was surprised they hadn't stopped before they came, and it put me in an awkward situation, as you can't really say no. Let's just say he was in there for a very long time. They didn't get started until closer to 10am. They used the spigot in the garage to fill the tank, which even sprayed water out of the tank. So I assume a lot of water was wasted. I will see how much water they used when the water bill arrives. I certainly did not expect to suffer property damage by an untrained crew. I'm not sure whether I was sent a new, inexperienced crew, but they used some questionable techniques. I thought the gutters would be hand-cleaned, not sprayed from the ground, as that angle is not good for the gutters or the roof. They needed to spray downward. The ladder might have moved three times. To make matters worse, despite their company website promising that their house wash removes 'spider webs, dirt, and grime all the way up to the soffits and fascia,' They left hornet nests, spider webs, and heavy stains completely untouched across my front porch ceiling and soffits. At one point, I noticed water dripping from my back door handle. Then there was a small puddle at the bottom of the door. I did contact Major Panes about this immediately, and the office manager had the lead technician come check it out. He came into the house, stood there and saw some water still dripping from my door handle housing. Despite seeing this firsthand in my home, management tried to claim it was due to bad door seals, but that is a scientific impossibility. The water did not leak around the frame seals; it blasted directly out of the hollow mechanical door handle and keyhole chassis itself! Keyholes and internal handle latch mechanisms are moving parts and lack rubber weather seals. The ONLY physical way water can force its way deep into a horizontal handle bore and flood the internal locking tumblers is if an untrained worker stands inches away and blasts a high-velocity jet straight UPWARD, directly into the hardware housing. The spray forced water deep into the hollow door bore and internal chassis. The entire lock mechanism needs to be taken apart, completely dried, and properly treated to prevent hidden rust and eventual failure. When I reached out to management privately to give them a fair opportunity to make things right, the office manager completely deflected and dismissed my concerns. Her stories even shifted to a defensive narrative: yesterday, she defended the bathroom intrusion by writing that technicians are at jobs for hours, but today she suddenly changed it to the first 10 minutes. She completely misses the point that putting a solo homeowner on the spot immediately upon arrival leaves you with zero comfortable choice but to say yes. She then tried to hide behind their contract terms to blame my 2010 door seals for their technical spray errors. I was also shocked that they left the public sidewalk and road covered in dirt and mud without clearing the runoff, yet they had plenty of time to put promotional advertisements on my neighbors' doors before sprinting away. Instead of taking accountability for an incredibly sloppy, untrained crew, the office completely deflected the blame onto me. They clearly do not value returning customers. read more

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I highly recommend Major Panes for window and gutter cleaning! They went above and beyond on and took care of every detail. Communication before, during, and after was excellent. The price quoted for the job was consistent with quality of work done. Our windows have never looked so bight and shiny! It makes the whole house look cleaner and brighter. read more

Major Panes - Window Washing Near Me - Raleigh, North Carolina

Quick response and even showed up early. This service might be fine for commercial property or for vinyl windows. But this is not attentive service for any property with quirks. Also, we really had to check the work of the crew and ask them to re-do things - which was awkward because they had put their ladders in the truck and wanted to go. I still have windows with streaks on them because, ultimately, I just wanted them to leave my property. Also, the company and I disagree on the level of service and it was resolved between us, but I would still advise others to not use them. Similar to Jesse L, they left our dog gate wide open at one point. read more

Did a great job of cleaning exterior windows, screens, and very dirt sills. Came on time and were easy to work with

They came to clean our windows and left the gate open and never closed it when they left. Our dog escaped for hours and we almost lost him thanks to their negligence. read more

Quick response within an hour, reasonable prices and timely professional work. Thanks!!

Rob was responsive to my needs. Fast and courteous service. When an issue arose after initial visit he sent his team back out to make everything right. Would use again if needed. read more

Outstanding work. Impeccable customer service. Followed COVID precautions perfectly. Wish I'd called Rob years ago. This perfect fall day looks beautiful thru my very sparkling windows. Highly recommend! read more

The estimate was reasonable, the guy showed up on time and did a great job! He didnt get in the way and was very neat. I will definitely be using this company again read more

They did an excellent job on my windows of my house. Very professional, efficient, friendly, and reasonably priced.Bonnie J. Raleigh,NC

Our windows look like new. We were very pleased with the young men who completed the work; they made certain that we were totally pleased with the work before they left. They were efficient, professional, careful, friendly and pleasant to have around. I would highly recommend Major Panes. read more

We have used Major Panes for three years. They are professional, easy to work with, and very reasonably priced. We highly recommend this company! read more

Major Panes was very responsive, provided a quote and cleaned the windows in record time. Their associates are very professional and courteous. I would highly recommend them and I'm sure we'll use them again in the future! read more

The house looks fabulous! Like it went through the car wash! Rob gave excellent advice of exactly what was needed, since at first we just were going to have the windows cleaned. Now the windows look like there's not even glass there ... Years of green algae on the brick are gone, all the painted wood looks bright and like the shutters and garage door were just painted ... the concrete patio and walkway were almost black and now they're white again like new. The crew was courteous and worked very hard, they had such good energy for the considerable task at hand and left everything tidied up afterwards. Thanks sooooo much! read more

Today Rob of Major Panes sent a 3 man crew to wash our windows inside and out. It was a big job as the outside windows have not been washed in several years due to health issues. I have washed the inside ones about once a year, so that part was not quite as big a challenge. They did an excellent job. Dennis (the crew chief) did a walk around and then they started. They got into all the crannies, cleaned off mold, scraped hard water spots, and removed all the built up dirt. They worked quickly and were careful of all they touched. Very professional and respectful. When finished, Dennis gave me a sheet that states we will get the next wash as the same price (no increase) and also gave me a quotation on pressure washing. We plan to schedule late fall with them to pressure wash the house, clean the gutters, and do the windows again. Wonderful - I will finally be able to get my windows washed twice a year as I have always wanted and could never get done myself. This is a great company! So glad I found them online. By the way, my first email query to Rob was answered within hours - very responsive. read more