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    Crunchy Munchy Chicken

    5.0 (1 review)
    Open 7:00 am - 8:00 pm

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    8 months ago

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    It's your typical KFC. You walk in and order on the self serve kiosk. It's pretty self explanatory…read more They do take your order at a register if you prefer that. I was in and out, 10 minutes and got my food. Good service. Clean establishment as well, the floors were a little sticky however. They have a small waiting area by the registers. About 2 or 3 people fit on the one bench that they have. Nevertheless, 5 stars!

    I usually try my best not to let people's rude, condescending behavior bother me. However, in this…read morecase, I have time today and think it's important for people to be aware that in the service industry, not every customer deserves the level of disrespect I just dealt with from the evening shift manager on 5/19/26 around 5:40 PM. I placed an online pickup order and arrived to an empty drive-thru line. I gave the name on my order and was told, "We're dropping the fries now, can you come inside?" I explained that I had an infant in the car. The response was for me to either come inside or drive back around in 3-5 minutes because the fries weren't done. I asked if they were serious and if they could simply remove the fries so I could take the rest of my order. That's when another employee, who later identified herself as the manager, came over the intercom with an unnecessarily rude and dismissive tone telling me no, because the order was placed online, I either needed to come inside or circle back around. So I parked, got my infant out of the car seat, and went inside carrying my baby. I stood directly in front of the online pickup counter while this same manager loudly called my name from behind the counter, despite clearly knowing who I was. Mind you, the fries still had not even been dropped yet at that point. She then walked over to me, asked for the name on the order again, and loudly stated, "We need a few minutes, it's not ready." Once the order was finally ready, she asked to see my confirmation before handing it over. Hopefully that's a standard practice for every customer and not selective behavior, because otherwise I'm not sure how someone would magically know there's an online order for Ashley waiting. I then asked if she was the manager, and she said yes. Here's the thing: whatever irritation, frustration, or personal issue was going on did not justify the way I was spoken to or treated. Being busy is one thing. Being unnecessarily rude and dismissive to customers is another. I've worked with the public long enough to know that attitude starts at the top, and the way this interaction was handled speaks volumes about the type of leadership being displayed. Not that losing me as a customer matters much in the grand scheme of things, but your attitude was ugly, unnecessary, and completely uncalled for.

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    Crunchy Munchy Chicken - chickenshop - Updated May 2026

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