Ok, so.....I'm a few years(!!!!!) late on this review. But I'm trying to clear out my queue of places that I've been meaning to review but just never got around to it. CRU-MM is one of those places. I remember that I was looking for an aesthetician at the time, and I was very impressed with CRU'MM's marketing materials and results. So I made an appointment for a facial and had a good experience overall. I remember Regina being very kind, her salon being very calming (with free snacks), and the facial itself being very good (notwithstanding a nasty acne bump I had on my face at the time). I have no complaints about the facial itself. The only reason I give the experience 4 (instead of 5) stars is because I remember a few things that were less than ideal. First, there is not clear communication about the exact location of the salon within the building, so that leads to unnecessary confusion after you arrive. Also, if I recall correctly, Regina was running a bit behind on the day I went, so I recall having to sit in a small waiting area while waiting for my appointment to finally start. There was one other couple there, and they were watching some kind of raunchy video on speaker. So it was not a relaxing or edifying experience before the facial began. Thankfully, the energy was very different inside Regina's salon once my appointment actually got started. In sum, I only visited once. But I had a good experience overall. Although it was not convenient enough of a location for me to continue going (such that I eventually found an amazing black aesthetician in Bethesda that I've been using for all these many years), I would still recommend that anyone in the Lanham area check CRU-MM out! read more

I have been going to CRUMM for several years, and my skin is better. Regina is so attuned to where you are when you come in. She's a caring, active listener with so much wisdom to share if you feel like talking. If you want to unwind, the music and peace in the room will help you do that. She has a gentle touch and uses the best quality ingredients that are perfect for your skin. My friend, who is also an esthetician, always tells me how good my skin looks whenever I've visited Regina. Regina is one of the reasons I don't look my age. I'm a customer for life, read more

I had a great experience getting a facial with Regina at CRUMM Skin + Beauty. Because I don't often get facials or pay much attention to skincare, I asked many questions, and Regina was patient and talked me through what I should pay attention to and how I can better my skincare regimen overall. After my consultation, she advised that I get the minimalist facial, which was exactly what I needed! It was a soothing facial that includes extractions and left my skin feeling soft. Before every step, Regina would explain how it would feel, and she warned me in advance if there would be any discomfort, which I appreciated. In addition to her professionalism and skill, her personable demeanor was something that I appreciated. I was a bit nervous before the facial, but I left confident. She gave me recommendations on what products make the most sense to use on my skin and how to slowly get rid of my blemishes. I hope to continue to make my skincare a priority, and I look forward to my next facial with Regina! If you are in the DMV area, you should really check her out. read more

Regina is the only person I trust to do my waxes, not only does she do a great and thorough job but she is always very professional in her demeanor. Always has lovely conversation as well. read more

This was my first time at CRUMM. Regina was so nice and kind! It was such a great and relaxing experience. Regina is so warm and welcoming that you immediately feel comfortable even if you are a skin novice like me. She asked great questions to get to know my skin. And she took the time to explain her service offerings and politely asked what worked well for my budget. I was very comfortable the entire time. I left her studio with glowing skin and great knowledge of how to maintain glowing skin. Regina's skin is so beautiful and smooth that I really wanted to know her "secrets" lol. I kept asking her questions and she was so kind, open, and shared a lot of information on how to care for my skin. I already booked a returning appointment and I know I will be regular here soon because I've been in search of a facial place in the DMV that catered to ethnic or African American skin and I think I've found it. I'm really happy I found her and I highly recommend her! read more

I had a same day consult appointment. I arrived 7 mins early and she calls saying she will be 15 mins late and she had another appointment in National harbor. Which meant she was about to be on her way! Me: why didn't someone call me sooner, im just arriving plus i live in that area I could have been seen there. Her: I work for ----- i cant see my customers here. Do you still want to be seen. Me: yes, im already here. Her: are you sure, im big on energy....blah blah blah Me: yes. I should have been contacted sooner so thats the reason for the uneasy tone Shes "nice nasty"! My initial thought was she really wanted to cancel. I get in the bldg and I realized she didnt tell me her room. She just said upstairs. The directory was broken i had to ask housekeeping and they directed me. I get upstairs and the suite door is locked. She finally gets there and she cant even get in makes some calls and gets the code to get in. She evaluates me and is recommending only at home ideas which led me to believe she wasn't interested. Passive aggressive! We spoke for some time and I expressed my reasons for looking for services she provides. No discount for being late or anything. I knew I wouldn't follow up with her. Sadly, each time i try to support black businesses its always some crazy wild situation. read more

I had waxing services done today at CRUMM and I have to say I'm pretty impressed with the overall experience! Regina is such a fun and sweet person! She made sure I was comfortable throughout the process and is very good at distracting clients by engaging in conversation :) I'm very happy with the process and results and plan to go back to her. She offers skin care and facials as well which I'd love to try out next time. I'm truly so happy to see someone who does waxing in the Lanham area and is so good at it. The one thing that was a bit confusing when I arrived is exactly where the suite was located. Once you enter the building, take the elevators to the 2nd floor and you'll enter a large waiting area. Put your name down there and then when it's time for the appointment, Regina will come get you and take you to the suite. read more

I ABSOLUTELY LOVED working with Regina! Her professionalism and honesty was very refreshing. I booked a Fire and Ice Facial with her and she did an amazing job! I felt comfortable throughout the entire treatment and she explained every step of the process. The Fire and Ice treatment is for someone looking to renew their skin, brighten, tighten fine lines, and much more. I booked this treatment 2 weeks prior to my wedding and I have to say (1 week in), my skin looks and feels AMAZING!!! I do tend to get mild acne but with this treatment, Regina explained to me that there is no down time, meaning I wouldn't experience any pealing or burning afterwards. She was right!! No PEELING...No BURNING...No ACNE!!! Just beautiful, bright, healthy looking skin! I have received so many compliments, including from my Fiance! The best part is, I have not had to wear any makeup since the treatment!! I would totally recommend CRU-MM!! Regina will take care of your skin as well as educate you on the proper way to maintain healthy skin! I will definitely be back soon for another treatment!!! :) read more

Exceptional service with care in gorgeous Prince George's. I'm currently 39 weeks pregnant and got a leg and bikini wax - I'm sure you can imagine how much hair I had yikes! Regina made me feel very comfortable from the moment she greeted me at the door and her waxing process was not as painful as I've experienced elsewhere. I WILL be back and am interested in trying skincare treatments. Beautiful spirit - don't hesitate, book! read more

Regina is absolutely wonderful! The entire experience was luxurious and intimate. For my first facial experience CRUMM has definitely set the bar high. I have also noticed that my skin blemishes are reducing and I look forward to more sessions with Regina to address years of untreated hyper pigmentation on my skin. I've received numerous compliments as well! People say things like "Are you wearing foundation?" since going to see her. Thank you Regina, your hands are a blessing! P.S She also has products you can purchase from her for at home treatments. read more

Ms.Regina is so sweet, my face looks and feels amazing Will definitely be coming back. read more

Best facial yet. My 12 year old son told me my skin was glowing! Regina is a amazing. She is a seasoned professional with vast experience. Her knowledge of the best products that provide the best results. Her facials will be a part of my skincare regimen. read more

I am very leery when it comes Facials, as I consider my face to be my passport. However a visit to CRU-MM was my first foray into routine facials. I immediately fell in love with Regina's work. Regina is exceedingly warm and thoughtful. I have learned a great deal in how to care for my face and the type of products that's best used for my age group. Because of Regina's background, I had the highest expectations of her service and always leave gratified. CRU-MM provide stellar skin care services, you will not be disappointed. read more

Regina is a true professional! I found her on yelp and I'm sure glad I did! I have seen improvements in my skin after only two visits. She has given me homework for my skin and I'm glad that I am know a client of hers. Highly recommend read more

From booking the appointment to post service, Regina has definitely displayed an amazing level of customer service and professionalism. The service was performed promptly and she so graciously made me feel instantly comfortable. She possesses a lot of passion for what she does and is very knowledgeable about skin care. Look forward to my next visit. read more

Best service ever!!! Regina is so sweet and makes me feel so comfortable. I have tried a few other places but nothing compares!!!! I drive 45 mins just for the experience because it's that AMAZING. 10/10 I recommend!! read more

AMAZING! Regina is perfect! ESPECIALLY for FIRST TIMERS. This was my very first wax and it was not as horrifying as I imagined it would be. Regina is very personable and made me feel at home instantly. She's very professional and you can tell she's passionate about her craft. I'm defiantly coming back in 5 weeks. Thanks again :) read more

I booked an appointment for the Fire & Ice facial and it was great. Regina was so warm and inviting that I Almost felt like I knew her for a long time. Her suite was very clean and beautiful. The facial was my first and i didn't know what expect but Regina sat me down and discussed the issues with my skin before we got started . She also discussed what the Fire &Ice facial comprised and what I would smell and feel which really helped. She offered some sweet treats and gave me a full list of recommendations for products I should use to start my skin care regimen. She was honest with her thoughts on the products I used and their usefulness as far as my skin was concerned. You can really tell she cares and wants to help people be their best. I can't wait for my next appointment! I highly recommend. read more

Regina was soooooo welcoming. Very efficient and thorough. She educates you through the whole process and you end up feeling very comfortable. She's definitely someone you can build a relationship with. read more

I have never met a more genuine, humble person in my life. Regina is as amazing as it gets! I met Regina back in 2008 when she was an esthetician for Bliss, W Hotel. And I have followed her to her new location at CRU-MM! Regina's calm and relaxing demeanor makes waxing virtually painless. Her easy going conversation and overall caring personality makes you easily forget that you're there to get waxed and that you're not having a coffee date with a girlfriend. Her knowledge of waxing and skincare will put you to ease immediately. She's pretty fast with the wax as well, you won't be in there for hours getting waxed. Her price was also unbeatable for previously being a Senior Esthetician at a spa known around the world. The quality of her service is incredible. I leave Regina satisfied each time and it's important to trust a business that is handling your body. You will not be disappointed, trust me. read more

My first appointment was great, getting waxed while pregnant was interesting as I am much more sensitive in my nether regions but Regina's conversation really does help with easing the discomfort. She uses two different waxes so that was new for me. One wax is thinner than the other for thinker hair.. Regina is through making sure to get ALL hairs... even the fine hairs. I'll be back before delivery! read more

Regina is amazing. Every time I get a facial from her my skin looks and feels great. She is also so knowledgeable about skincare. I've learned so much from her and so appreciate her kindness and professionalism. read more

Regina has been my esthetician for over 5 years! I was with her when she was at Bliss and now I've seen her in her new business CRU-MM. I missed her! She is the best. She takes such good care of me and her technique is amazing. I barely feel anything. Virtually painless waxing. And it always feels like I'm just spending time with my friend. I can't wait to go back. read more

I met Regina thru a friend, the wax was quick, painless & Regina made me feel very comfortable and I will most definitely recommend and be back. She's the best read more

Its a shared building so you never know whats going to be happening in the building that day! Just be warned: there were little kids running around and screaming in the big shared lobby area but that wasn't her fault. Regina was very nice and accommodating. At one point, I almost forgot I was getting a bikini wax because of how good the conversation was getting lol She does underarms and legs and stuff too so I will DEFINITELY be returning. Prices are great too compared to other waxers in the area. She used a hard wax and it was a bit warm and it definitely still hurt but the pain quickly subsided and any redness on my skin was gone in a few hours. Interestingly enough, she made my bikini waxing experience fun :) read more

I have know Regina for a very long time and I can honestly say she still treats me like a customer. Often times you don't get treated like a customer when receiving service from people you may have a personal relationship with. Regina treats me like a customer as in she provides optimal customer service to, she takes care of my skin, and when I'm receiving services from her she remains very professional. She makes me feel very comfortable and calmed when I'm getting treatments. She's very gentle, kind and a spirit filled person and it comes across in her service. read more

I brought my mom here for mother's day to get the Modern Minimalist and she can't stop raving. She loved the entire process and plans to come back. And she looked so good that I plan on making an appointment for myself. read more

I've been a client of Regina's for at least 5 years and I highly recommend her waxing services. The first time I saw her was my first time waxing and she made me feel so at ease so newbies are definitely welcome! Every appointment is thorough and quick and as painless as it can get. Seeing Regina is more like going to have a chat with an old friend.. except you come out with a lot less hair than you went in with. :) read more

Regina is AWESOME!!! She is very professional and very personable. Her calm spirit relaxes you so much, that before you even realize, she is done waxing. She is very thorough and always ensures she has provided you with superior service. I recommend everyone start going to see Regina. :-) read more

I have been going to Regina for 5 years now. She was referred to me through my best friend who loved her. After having multiple bad experiences with brazilin waxes I was desperately searching for someone. My first experience was GREAT, I have never met such a wonderful genuine person. She has a way of making you feel like she has known you forever. I often refer to my appointments as wax/life therapy appointments. I refer all my friends to her and haven't had one disappointment yet. More recently I began getting facial care through Regina. I always shy away from facials because my skin is so sensitive. Regina assured me that she would be able to care for my skin and she did. I have received a few different facial services and left with my skin feeling and looking amazing. If you are looking for someone to care for you skin and even your soul she is the one :) !!! read more