I absolutely love crumble as a whole. Zelda location can absolutely be hit or miss. I order online often from them. I love that they wait until I get there to fix my order as it insured freshness. That can make or break the experience with some of the yummies. Id like to note the actual employees mood factors into the appearance and and overall goodness as well. Sometimes they are beyond delish! Other times (like today) there is barely any icing or toppings. Yesterday I ordered the exact same thing and it was fantabulous! Almost every week there is at least one thing I want to try. I love the variety. And being able to vote for the next weeks cookies. If you don't vote, you absolutely should, that way your favorite will hv a better chance of reoccurring more often. I encourage you to try different locations also because the experience is very different at other locations. Some of the employees really love what they do and it is obvious at those locations. The atmosphere at the Zelda location is typically pleasant for the most part. I suppose the time of day plays into that some as well as moods. I will say, there are some really sweet ladies serving over there and they have beautiful smiles. All in all, no matter where you go, if you love sweet, tasty treated crumble as a whole is a great choice. Btw, if you like cake, they have some very amazing cake! I mean amazing. Examples, tre laches (omgoodness, it's so good) and the fudge cake is also very good. They hv pie and cobbler cookies that are like mini pies really. The peach and apple are wondiferous!! And last but certainly not least, banana pudding cake cup is beyond delicious!! So there you hv it crumble friends, a truly honest review of a great place! I hope you try it and love it as much as I do!!! read more

I recently had the pleasure of trying Crumble Cookie for the first time and I must say, I was blown away by the deliciousness of their cookies. From the moment I walked into their cozy shop, I was greeted with the sweet aroma of freshly baked treats. The variety of cookie flavors they offer is impressive, and I had a hard time choosing which ones to try. However, I ended up going with their classic chocolate chip and snickerdoodle cookies. Both were absolutely divine! The chocolate chip cookie had a perfect balance of gooeyness and crunch, and the chunks of chocolate were generously spread throughout. The snickerdoodle had a delightful soft and chewy texture, with just the right amount of cinnamon. What I loved most about Crumble Cookie was the quality of their ingredients. You can tell that they use only the finest, freshest ingredients in their recipes, as every bite was packed with flavor. The cookies were not overly sweet, which allowed the natural flavors to shine through. The customer service at Crumble Cookie was also exceptional. The staff was friendly, knowledgeable, and took the time to answer any questions I had about their cookies. They even gave me some recommendations on their personal favorites, which I appreciated. Overall, my experience at Crumble Cookie was fantastic. The cookies were absolutely delicious, the ingredients were top-notch, and the customer service was excellent. I highly recommend giving Crumble Cookie a try if you're in the mood for some heavenly treats. read more

I LOVE THE COOKIES!! i am from pensacola so i know about this wonderful place!! it's the service i am picky with. been in customer service for over 10years. the whole 10/20 is very importan. for those who don't know the 10/20 ima explain once that door opens you have 10secs to make eye contact when they get into your business you have 20secs to speak to them. it's very important to make eye contact & speak to your customers. remember we are the pay check!! customers make your money & keep you in business!! read more

Crumbl's Oreo Birthday Cake cookie is a celebration in every bite! With its vibrant rainbow sprinkles embedded in a soft, chewy cookie base, each bite is a burst of color and flavor. The generous chunks of Oreo cookies throughout add a delightful crunch, perfectly complemented by the creamy frosting drizzle on top. This cookie is a party for your taste buds, delivering the nostalgic joy of childhood birthdays with a gourmet twist. It's a must-try for anyone craving a sweet and festive treat! read more

the cookies are so good and really great service employees are really nice and they're really fast doing their work and the variety of cookies every week give you many chances to try something new and not have the same thing every time you go. the cakes they have are always good. the place is really nice and quiet like your not going to go in the store and here people screaming. but over all great place I recommend going. read more

These cookies are to absolutely die for. A gentleman picked them up and brought them to our office. They were fabulous. I don't watch much TV so I had not heard about them. I told the gentlman,, please tell me they are not in Montgomery. I know I will definitely frequent the store more than i need to. Had to be the best cookie I have ever put in my mouth. read more

"I highly recommend visiting Crumbl Cookie if you have a sweet tooth craving! Their fast service and amazing cookies are a must-try. The pictures don't do justice to these big and delicious cookies - they are truly amazing. With something for everyone to love, a visit to Crumbl Cookie is sure to satisfy your sweet cravings and leave you wanting more!" read more

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I am really glad we got a crumbl! Most of the staff are friendly and acknowledge you when you walk in the door. The cookies look good and taste good! There are sometimes that the flavors taste the same like the cinnamon based ones but overall I will continue to buy from crumbl on their unique weeks! read more

I love it egafshecfehshsbdbbsbsbsgegwbwbbsgebensgdgjebsvsgdgbsnshsgsbwnannsvzgdbwnsbgsbsbshdhsgsgsvsvsgsgshwbshsyshhwhshstegwbnsshgsgsbsbsjdhshhsbebshshshbehsyzgsbwnakahwksoisvwgsbwksjbsgsbsjshsvsfsjalsnsgywbsksbhsbssksbgsbsksbshbsnsgsbshsvgegeggegegshshshhshsysyshsoaoakakhdhshsgsgdgd book me now read more

Their cookies are magnificent!! I love how quick and easy it is to order and pick up. No ambiance to really speak of because it's just a kitchen and counters designed to get everyone seen quickly and efficiently. It works for them though. Their ordering system is very sleek and modern as well. read more

Great cookies! Very delicious, and even though it seems silly to buy a cookie for $5 it's quite large and very filling. I would rather have one large cookie from crumbl than have 10 small sprinkled and 10 small chocolate chip cookies from publix almost every time I go cookie shopping. read more

I absolutely love these cookies. From all the locations I have been to the service is incredible. The employees have always been so friendly when entering & do not mind helping with any questions I may have. I really don't have any negative feelings about this place. Great job Crumbl. read more

Cookies are always frea, warm, and amazing. Staff is friendly and welcoming. Store is always clean and of course as always smells fantastic!!! If they ever run out of the cookie I've ordered they always offer to either make me a fresh one or call me when the next batch is ready!! read more

0 stars if I could. Go there you'll find out why! I am loyal to crumbl and that's the only reason why I will continue to give them a chance. If it wasn't for me being the reason crumbl is here in Montgomery ito behind n with, I would drive clear to Auburn or Vestavia Hills. read more

Cookies are always on point. The staff is always nice The store is always clean. There's always happy nice customers there. The curbside delivery is also a plus the variety of the cookies are spectacular Crumbl cookies keep up the good work so we can continue to enjoy. read more

Crumbl is my go-to for freshly baked cookies. The best part is the variety from week to week, and It's perfect for sharing! I use my Crumbl cookie cutter so "everyone" can taste a little piece of heaven. Who cares if everyone is me, myself, and I; sharing is sharing! read more

The service is always fast and efficient and the cookies and are amazing! I do appreciate that you can buy milk to go with your cookies but I wish they sold other options besides dairy milk (lactose free, almond) but I will still continue to eat here! read more

This location is amazing. The cookies are always fresh and you can see them making the dough. I've never had to wait too long for an order so I can say the service is top tier. The inside of this location is always clean and neat. Super cute place. read more