Great fast service, could use a better warm welcome when walking in. But the cookies are always amazing. If I had to choose another thing to improve would be for them to have clean gloves when packing the cookies as they hand them greasy and chocolaty read more

love it! when I neeed a sweet treat this is the place to go! I love getting the mini cookies so I can try all the new flavors

Service is great , food n sweets in delicious , excellent customer service !! Cookies melt in your mouth

Yesterday I placed a curbside pick up order. Checked in when I parked, and waited 5 minutes. It didn't look like anyone was coming out so I used the option on the app to nudge the staff. Waited another 5 minutes and still no one. So I decided to call into the shop to see how long it would be until the order was ready. The worker that answered the phone sounded completely flustered and when I asked about my order she rudely said "we have a ton of orders right now!" There was no apology, just the rude quick answer. So in response I said confused "okay?" She then asked for my name and said that my order would be out in another 5 minutes. But 5 minutes turned into 10 minutes. And when my order was finally brought to my car all the worker had to say was "here's your order." No apology again, or at the very least a simple greeting. No customer service skills at all. And to make matters worse one of the cookies was completely raw. My order included a full size summer berry tart cookie. Its described as a delicate shortbread cookie topped with silky vanilla bean mousse, a spread of house-made strawberry jam, fresh raspberries, and fresh blueberries. Shortbread cookies are meant to have a crumbly sandy texture. The cookie is received immediately started to feel like it was melting in my hand which I thought was odd. When my kids and I bit into it it was clear it wasn't cooked. The consistency was chewy and gooey. It was obviously a raw cookie covered with toppings. I am beyond disappointed with this experience. And to the business owner, please do not recommend for me to chat with customer service like you suggested to other yelpers. I've already tried that and was directed to contact the store directly to speak with the owner since Crumbl is a franchise. read more

Crumbl - Manteca - Tried chatting with customer support to make a complaint but was directed back to the specific store since these are franchise locations. - Bakeries Near Me - Manteca, California

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We came to try the viral Dubai Crumbl options. Which earned me a free cookie for another visit. I bought a 4 piece that would save a bit than buying each but the Dubai selections are a bit extra ($3 per) For my 2nd visit at this new location I'm leaving a review. I was only grabbing my reward cookie and had mentioned I would buy a Dubai cookie but it wasn't displayed, the employee said it's on our secret menu we have some. I opted for the brownie one but then later thought I should have gotten the cheesecake one. The first visit when I tried both were so delicious. Getting to this location I noticed I could enter near through the Dutch Bros side but leaving the traffic lights seem to follow a timer. They are a small location for just ordering and taking home to go They have a cute Crumbl wall, kiosk to order from or friendly service to take your order. I always thought crumbl cookies were too sweet and they still are but now that I have a closer location I will be visiting a bit more than I have been before. I'll just enjoy the cookie for a few days cutting it up to last instead of eating the whole thing in a day. read more

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When I got home, I opened the box too eat my exciting lineup of cookies nonetheless, this is how they looked not appetizing at all. The s'mores cookie was either broken or just made like that and they stick on a marshmallow in the middle to hold it together, the strawberry shortcake, the strawberry and the icing was already melting, and the cheesecake just looked like it wasn't fully finished sitting. There's times where these cookies look very disappointing, but I'm excited for the flavor lineup that I try to give the store another chance. Even though the store is closest to me, I'd rather drive either to Modesto or Tracy to get better cookies. read more

Crumbl - Manteca - May 26th crumbl line up: Biscoff Cheesecake, Smores, and strawberry cheesecake cookie - Bakeries Near Me - Manteca, California

Sweet staff, amazing cookies. Always a great diverse menu of delicious treats. Upon entry I was greeted by a very sweet girl. Young too, she wasn't pushy, she answered every question I had even though it was kind of lame question because all of their cookies are good, but she is sweet. She let me take my time. I didn't feel rushed, and I'll definitely be back. read more

Crumbl - Manteca - Bomb dot com - Bakeries Near Me - Manteca, California

Quite literally the worst Crumbl I've ever been to - and I don't even expect much from Crumbl since I just order my cookies thru the app and pickup when they're ready. Walked into the Manteca location and was not greeted upon entry despite there being 5-6 crew members behind the counter. The man standing at the register was waiting to be helped so he could pay with cash, but crew members constantly walked by without even acknowledging him. My order was at the top of the queue but I still had to wait 8-10 minutes while I watched the employees frost and package cookies for another employee. To top it off, when I was finally handed my order, the box was covered in sticky frosting and raspberry jam. The cookies all looked sloppy and rushed. The Biscoff Pie was awful and nothing like the Biscoff Pie I had from the Modesto location. The filling was LITERALLY Biscoff buttercream with chunks of unblended cream cheese. The consistency was like melted buttercream frosting. I will not be returning. What a terrible first experience for a new and fully staffed location. read more

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Literally if I could give this no stars I would. Absolutely gross. The floors and walls are filthy. Service was horrible. Everyone looks half awake . I will never return. Ill make the trip to modesto and turlock. read more

Crumbl - Manteca - Bakeries Near Me - Manteca, California

Cookies are spot on each order. Consistency is a must and that's what I love about this location. Highly recommend

Always the best cookies always deliver fresh friendly staff.. store is clean and welcoming

Friendly staff & always clean Chocolate chip thin cookies and the Keylime cookie are my favorites. I love the cookies are always fresh. read more

Absolute mess. The girls are super sweet and doing their best but my 5 minute wait turned into 25 minutes and a wrong order. She knew it was wrong and gave it to me anyway. This is why I get for trying to do something nice. Go buy a doughnut or yogurt instead. read more

Love me some Crumbl Cookies. Customer Service was Amazing. Cookies were fresh and delicious.

The selection of cookies is great. always has a great variety. This location is very new and nice.

Love this place I go every week to try all the new flavors that they have. I love the cheesecake

I am so happy that there is a crumble in my town.. my favorite dessert over cake and ice cream is Crumble.. sooo I am super happy they are here read more

Fast service! Always ready and tastes great every time. We love that we finally have a crumbl in Manteca.

Ordered 1 cookie. Only had 2 people infront of me but waited for 10 mins. Then was served a box that was actually so dirty that I had to clean it in my car before placing it on my seats. Just actually shocked because I've never been given an obviously dirty box from crumbl before or any place that I order from that I have to genuinely clean before putting it down in my car. I never leave reviews but after seeing others are experiencing the same thing I definitely think it needs to be fixed. p.s. ordered an oatmeal cookie yet had chocolate all over my box?? Lol read more

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I was very disappointed in this Crumbl. After being so excited for them to open, the staff was rude and my four-cookie box was so dirty and covered with food we had to wipe it with a baby wipe before we could bring it in the car. I've never had that happen at any other Crumbl. The staff doesn't even acknowledge you and the place is dirty. Super bummed. read more

At first I was so excited to have a crumbl cookie near my house. Now I'm not sure how I feel about them. I've ordered curbside a few times and every time they take a while to come out. They aren't busy either. I can see them boxing up my cookies from the parking lot and the last few times the cookies have tasted like straight dough. Like playdough. Every cookie I try has that consistency and some are just too rich to even finish. I love the ever changing menu and the variety but truly the cookie has never really done it for me and I'm not sure I'll be back. read more

Hopefully they work out the kinks soon, they're still new but the cookies haven't been amazing the few times we have gone.

My Kids, nephews and nieces LOVED IT!!! The location and parking all good. The place is clean and the service is great and the guys working there they are always very friendly. read more

Amazing! Will definitely be coming in often! So glad we have one in town now! Love that flavors change weekly

Friendly staff, they greeted us when we came in, the order was ready when we arrived, the only complaint was that the boxes were dirty, and the outside of the brownie we ordered was hard read more

Finally a crumbl in my town! Nothing like a nice big soft cookie from crumbl. Just wish they kept the Pink Frosted cookie year round

Worst crumbl and service members, if you order online they take absolutely forever and ignore anyone waiting. It's always messy and dirty in the back. Absolutely worst service. read more

Little love this place. They make such good cookies love love love!! The employee was hella nice the place is so clean!!

Very good very nice. I liked the flavors. Best place for me. Lovedddddd itttttttttttttt

So nice and rich and nice very clean they not rude they so sweet I would come to this one ever time

This is my first time ever going to crumble and I ordered two of the Dubai brownies for delivery and when it got to my house there was only one, I tried to call the store right after and I was on hold for over an hour, I tried to call again a bit after and still was on hold. I have called and emailed the store multiple times since I placed this order on the 2nd and it's now the 15th, I paid $30 for the two brownies and delivery and just want a refund for the second cookie I never got, I don't even want the cookie anymore but I don't want to waste a full $30 on one cookie, but I got a reply to my previous review to contact them directly but every call and email is either put on hold for hours or gone unanswered. read more

Cookie was delish. Soft with just a small bit of crunchy. Perfect Raspberry vanilla cream cheese frosting.

Delicious fresh cookies. Best in town! Always a variety of flavors! Friendly customer service.

Amazing and the staff is so nice and very knowledgeable about their deserts will come back

You know what's sad. That this is a brand new establishment and it was the worst customer service I have ever encountered. I don't visit crumbl often but because I am not a huge fan, but my kids like it. I would give negative stars if that was an option. I ordered way in advance because it was Halloween and I wasn't sure if they would be super busy. I even showed a little later than I specified online. When I entered not one person said hello. Mind you there is 5 girls working. I stood there at the pickup counter for probably 15 mins and not one single girl walked over, made eye contact, nothing! The poor girl at the register was helping another lady who was ordering plus handling the drive up orders. Meanwhile, the other yahoos in the back did nothing to help her. Since I had to wait, I started to notice how disgusting the place was... counters were dirty, floors were gross, paper towels dispenser was just the roll. When I kept getting avoided I finally walked up to one of the girls and asked if I could just grab my order since it should be ready to go. It was literally sitting on the counter 2 feet from me the whole time, which I also find odd because 1/2 the cookies I ordered were supposed to be "chilled". Once I got in the car the box itself was covered it sticky stuff, crumbs, like it was used. All I can say is Do Better! You're in customer service. If you can't muster up a hello, or a be right with you. You should find something else..... read more

Made a mobile order, said it would be ready at 5. I arrived just after 5, but the order was not ready. It wasn't even started. Received my order almost 6pm. Worst service for mobile order. read more

I really appreciate good service, food is also very delicious , over all is excellent

Very professional staff. They were fast and polite. I do think for new store it was a little dirty.

Walked in to order. Nobody even looked up to acknowledge my presence. As an older person, I was not aware had to order by kiosk and no one told me so I walked out after 10 minutes. Ridiculous.. not everyone is 20 and knowledgeable about tech. Way to go Manteca.. this is why you will never become more than you are.. even when you get new businesses they are a disappointment! read more

Service was fast. The food was good. Very clean very organized very fast paced somewhere that I would really recommend to other people to try it out. Yummy cookies. read more