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    Crumbl - Irving

    3.6 (90 reviews)
    Open 8:00 am - 10:00 pm
    Updated 2 months ago

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    Elizabeth H.

    Love the strawberry & apple pie cookies. Only 4 stars because it is definitely pricey.

    Channa T.

    Everyone who knows me knows I DESPISE Crumbl Cookies! But when they have pies or cakes I immediately run because they're delicious! Which is ironic because the thing they're supposed to specialize in isn't good. I got the Tres leches cake, which was absolutely delicious. Not too sweet, full of flavor and freshly made. I also got the chocolate hazelnut cheesecake which was ok. I wasn't a fan of the flavor pairing with the Nutella but it was cool.

    Tres leches cake with lotus biscoff
    Tiffany Y.

    Unfortunately a Crumbl addiction has started for me.. The excitement of the new flavors every week gets me. This specific store is pretty small but the sweets are still great and workers are nice. I came in on my birthday on Tuesday and the worker was soo sweet and made the tres leches cake topping into a heart! :') I fell in love with Crumbl ever since I tried their pumpkin square. The pumpkin square was soo delicious and my favorite of them all, and the tres leches cake with lotus biscoff comes in as a close second. The lemon cake and banoffee pie are the only other two I've tried and they were good as well, but I think the cake squares are the true winners for me. I just wish everything here wasn't so high in calories, I feel so guilty after eating Crumbl but it's just too good to resist! Looking forward to trying the cornbread cookie next, I've heard great things about it!

    Neha M.

    Who hasn't heard of Crumbl by now?! I've been seeing the reviews all over social. I got a free cookie for my bday so decided to give them a try. The stars are mainly for this location because the cookie was phenomenal. I came in to order my cookie. Someone was baking cookies, doesn't even greet me or anything. Then some guy comes after 3-4 minutes and he helped some other guy that came after me, and then asked what I'd like to order. Got my cookie and left but man, there just isn't any exciting customer service here like they're just there to bake and sell that's it. Anyways the monster cookie I chose was phenomenal. The crisp edges and gooey insides. Exactly how you want a cookie. Definitely indulgent!

    Peach Cobbler Cookie
    Tamilah K.

    I've literally been watching everyone try this place and either they love it or hate it. I was skeptical but they sent me a free birthday cookie so it was time. Pretty pink interior and relatively clean besides a few crumbs on the counter near the register. I blame the customers bc they have display cookies and most ppl are touching them creating a mini mess lol The staff was actually in the back of the store when I entered but once they realized I had walked in, they came up to help. I ordered the Peach Cobbler Cookie and waited about 10 min for them to prepare it as there were a few pickup orders in front of me. When I tell you, that was the best thing I've eaten all year!! Whew! Hunni it was PERFECTION! Soft, not overly sweet and actually had peaches inside. I'm officially a fan and will be back soon to try the rest of the menu. Crumbl, you made my day! Thank you kindly

    Bob W.

    Where do I even begin. This was by far the worst experience I have had with Crumbl. Let's start with the box shit had chocolate and cream all over it. I chose not to say something, fine. When I got home and opened the box I see that two out of the four cookies aren't even made correctly the cranberry one looks like a load was taken on it and the snickers one was missing the snickers and the sauce. Honestly be better Crumbl. Wack ass employees y'all be hiring.

    So much wrong here

    Where to start! My crumbl experience today was beyond horrible. This review is for the Irving, TX location. I first went this morning to pick up my order. They were taking WAY too long, so I ended up leaving and coming back in around 30 minutes. The second time I went, I was in a huge rush; I saw that the order looked a bit strange, but it didn't seem major. When I got home and properly looked at them, wow. I had ordered two French silk pies and they were both JUST ganache. Literally just ganache. No pie, no crust, just ganache. The carrot cake I ordered was damaged to one side, and the two Biscoff pies I ordered did not have glaze or the cookie on top. So, I went back to crumbl for the THIRD time to ask them to fix my order--if I'm paying 5 bucks a cookie (and extra for the cake and pies), I want it to at least have all the stuff it's supposed to have! The customer service was awful. The young girl behind the counter was the same worker who had been there the previous two times, but she did not apologize for the mess-up and was slow to fix the order. She took my box into the back room--the box I had brought home and opened. I do not work in the food industry, but that has got to be a health code violation. When she came back out, the cookie top for the Biscoff pies were still missing. The new French silk pies had all the components, but they looked awful. I made a face, and she told me, "This is all I have." But the real cherry on top was the carrot cake. The first time, it was just slightly damaged, but by this point, she had COMPLETELY smashed it. It looked like someone had straight up punched it into the box. I was so shocked I couldn't even think of anything to say. She just pushed it in and boxed it up. I was tired from running around, had a sleeping baby at home and kids to pick up, so I just took the box and left. Please, if you're considering ordering from crumbl, save yourself the hassle with bad service. The cookies themselves aren't bad, but wow, the service is AWFUL. This is not my first time having bad service at this location and I will not be ordering from them again. The Crumbl Support worker I reached out to, Paige, was extremely helpful and gave us a voucher that can be used at any location, so if anyone else has trouble, reach out to their Support team!

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    10 days ago

    Great selection. Pick was fast and friendly service. Would recommend to order ahead for faster pick up.

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    Alex S.

    We look forward to serving you more delicious moments! ❤️

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    9 days ago

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    Alex S.

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    11 months ago

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    Alex S.

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    6 months ago

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    Alex S.

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    1 year ago

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    Alex S.

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    1 year ago

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    Alex S.

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    2 years ago

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    Photo of Neha M.
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    2 years ago

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    Alex S.

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    Photo of Mikey T.
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    4 months ago

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    Alex S.

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    2 years ago

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    2 months ago

    The service is always prompt and professional. The cookies are delicious. The location is very clean and inviting.

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    Alex S.

    Thank you! ❤️ Looking forward to baking for you again!

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    11 months ago

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    Alex S.

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    5 months ago

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    Alex S.

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    6 months ago

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    Alex S.

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    1 year ago

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    Alex S.

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    8 months ago

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    4 months ago

    I love Crumbl cookies especially when they have the cheesecake cookies on the menu. Just love all of their cookies

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    Alex S.

    Thank you! We love hearing from our dessert fans! ⭐️

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    1 year ago

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    Alex S.

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    8 months ago

    It's fun to look at creative news flavors every Monday! So happy they started a mini!

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    Alex S.

    Thank you! We love hearing from our dessert fans! ⭐️

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    5 months ago

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    2 years ago

    Great service, convenient location, and the cookie menu is always delicious. I enjoy seeing what new flavors they come up with every week.

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    4 months ago

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    Alex S.

    Life’s sweeter with you in the mix! ✨❤️

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    1 year ago

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    Alex S.

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    10 months ago

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    1 year ago

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    4 years ago

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    1 year ago

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    Alex S.

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    2 years ago

    Amazing service. Also I appreciate the fact that every time I come, the store is clean and orderly.

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    1 year ago

    Excellent service, very respectful! Very on time! Delicious cookies! Ambiance was 10/10. And the manager was very attentive!

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    2 years ago

    Yummy delicious and fresh! Always a hit! Wish I had a chance to grab Crumbl more often.

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    2 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    1 year ago

    Amazing went real well enjoy every bite the service tasty conversations and concierge

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    2 years ago

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    2 years ago

    You can never go wrong with Crumbl, the diversity of flavors each week is immaculate!

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    4 years ago

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    Crumbl C.

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    4 years ago

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    Page 1 of 3

    Ask the Community - Crumbl - Irving

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