I have a Sears home warranty and have had CRS Heating and Air Conditioning come out to make repairs on everything from a new furnace, replacing our hot water heaters, fixing faucets that have locked up and just recently had service tech Mike Howell come out to repair 2 toilets that constantly ran. We built our home 20-years ago and I guess it's that time when stuff is starting to break down. Fortunately, it's gotten to the point where anytime we need repairs, we ask Sears to assign our service ticket to CRS and Erin (who I've works with for several years) always come through. As I've mentioned, I've used CRS for just about everything and would recommend them for all your heating, AC and other needs. As far as this last repair goes (2 running toilets), Mike replaced both flappers and fill mechanisms and things work like a charm! Hoping we get another 15-20 years outta it. Haha THANKS Erin & CRS read more

Mike is amazing Super knowledgeable and a super nice. Love the service CRS provides. We have worked with many companies, CRS is among the best read more

CRS Heating & Air Conditioning came and inspected my hot water tank and found I needed a new one the installation went quickly and he answered all my questions and review the instructions and answer all my questions, I have appliance insurance and it took couple days for CRS to get paper work in to the insurance company but once that was in everything went quickly. Very pleased with CRS and the installer. read more

Excellent service and price, courteous employees, and they left the work area better than it was when they arrived! i would absolutely call them again! read more

Cody came out today (7/8/22) to tune up my wall ac unit. He was kind, calm, and kept me updated on what he was doing and why. I felt safe with him in my home. I could sense he cared about doing a job and satisfying his customers. He added to my quality of life because now I feel good about calling the company next year for another tune-up. As a lifelong feminist, I also love that this company is woman-owned! Thanks, Trish Anderson read more

have sears warranty made appt. with them to fix faucet and shower control. said they would order faucet. never happened. didn't fix shower control. from jan.13 2022. told me last week they had canceled job did not want it terrible customer service would not recommend them to anyone read more

We recently bought our first house, got a home warranty and our AC went down (in the middle of a HOT summer). While the warranty company was TERRIBLE, they got ONE thing right.....Referring us to CRS!!!! Erin, Mike and EVERYONE were amazing! From the beginning, I noticed they only wanted what is best for the customer. Great customer service, great professional knowledge, and great people who treat you with respect. Your home is your #1 investment, so when you find a company you can trust, you stick with them!! CRS will be the only people we call in the future. read more

Recently, I had issues with my AC unit and water heater (two separate events). Both times, Erin was very accommodating and helped me to select the best services and products available. I cannot be happier with their products and professional services. read more

I don't know what to talk about first: technicians from CRS that came to my house with a terrible attitude doing absolutely nothing regarding the issues that I informed my Home Warranty or to talk about the owner of this company that her attitude was even worse. These technicians supposed to find out a lick from the furnace drain pipe and to check the AC unit on the roof because is not cooling enough. They looked the pipe, at that time didn't lick, and said everything is ok and got out of the door. I thought that they will go on the roof to see the AC unit and I was prepared to give them the locker code from the access roof door. They actually went to their truck and left me without any explanation. I called right the way the owner Erin, asking why these guys left without doing anything and her answer was quick: Everything is OK with your furnace and AC, that's why they left. I told her that I'm still in the house they didn't do anything and didn't go to see the AC unit, and her answer was" I trust my people, not you". I realized why the technicians have this kind of attitude because their boss has absolutely the same attitude. CRS is a new company on the market but I don't think will survive a long time, when I told Erin that I will write a review about what happened, she replied: Do you think that my company will be shut down because of your review? No comment. Erin, From your answer to my review, I understood why these all happened to me, it was never about my complaints regarding your technicians not doing their job, it was me speaking with an accent. We never had a discussion about it, but, you've been very determined in your answer to bring this stuff up because it is comforting you. Second, you are misleading the readers or, your technicians are misleading you, affirming that I said I don't need them to see the AC unit because I will buy a new one. I didn't change 10 words with your technicians because they didn't ask me anything, and you come up with a lot of explanations to cover a simple thing: the technicians didn't do their job maybe just because they knew, you will cover them up no matter what. It is rude and unprofessional to relate your job quality with the customers' way of speaking. I hope somebody else will see this and think before hiring "professionals" like yours. read more

I always use CRS for my heating and air-conditioning inspections and service. They are really knowledgeable and take time to explain everything to me in detail...and in a way that is understandable. The first time I used them a few years ago, I had service on a failing AC unit by another company. The next day the AC failed again. So I called CRS and they came and explained that the previous company did damage to my unit. So with their repairs, my AC unit was in perfect condition and their charges were very reasonable. I trust them with everything. I wouldn't go anywhere else. Today, I just had my AC unit inspected and was very happy with the results. read more

This company is TERRIBLE with communication. Completely disorganized, does not call costumers back when attempt to reach the company multiple times. Treated paying customers like trash. Huge attitude from the man who says he is an owner of the company. I don't recommend using them, you'd be better off with no hot water at all, just how they left us after not fixing or replacing anything. read more

What I did not expect was the superb service rendered. Without going into all the long detail, we called our warranty company on March 26, 2020 due to a problem we thought we had with our sewer drain. The company assigned one plumber, it took 3 phones and a week later to schedule the appointment. The morning of we confirmed the appointment, during the time they were to arrive a call was received stating they had to cancel. Called the warranty company immediately to advise of the issue, another company was assigned, after another 4 phone calls and no response with another week past, I called the warranty company again, this time a little more upset. I demanded to use a local company, which I used before but the warranty company wanted to seek out one of their preferred plumbers. I agree. The next day they assigned CRS Plumbing. I was skeptical because it is now going on 21 days when I am suppose to be able to receive 24/7 coverage and the 3rd company trying of theirs. I was assured that this company could perform the task at hand. I explained I did not want to wait another week. The warranty company said they spoke with the company and they could perform the work within a few days. I called left a message, within an hour I received a return call from the owner Erin. I explained to her the issue I had not only the plumbing problem but the other plumbers. She was so understanding and eased my concerns. We scheduled the work for the up coming Friday, they called to confirm, they arrived on time, prepared to perform the task requested. The plumber sent was so professional not only in his ability as a plumber but a steward of CRS Plumbing. He treated my wife with the utmost respect, used personal protection to protect not only himself but my family. He was very neat and clean. At the end this was the most honest and trustworthy plumbing company I have dealt with, even morse so that the company I was demanding to use. Definitely hire them and my wife and I have informed our warranty company they are the only Plumbing, Heating, and Air conditioning repair service we will use from now on from the warranty company. Thank you Erin for restoring the faith not only in the trades, but my warranty company. read more